Some of it: -- "If you remind me four times that you've ordered decaf, guess what you won't be getting ... " -- "I would remember your usual drink if you were a more memorable person." -- "I like to use a lot of big words when I tweet, that way if my boss ever finds my twitter account, he won't understand any of it."
========================
Len
"Coffee leads men to trifle away their time, scald their chops, and spend their money, all for a little base, black, thick, nasty, bitter, stinking nauseous puddle water." ~The Women's Petition Against Coffee, 1674
I have serious issues with people who think it is funny to substitute caffeinated coffee for decaf. Some people have heart issues and it can lead to palpitations or worse. I guess he got what was coming to him.
Len
"Coffee leads men to trifle away their time, scald their chops, and spend their money, all for a little base, black, thick, nasty, bitter, stinking nauseous puddle water." ~The Women's Petition Against Coffee, 1674
Couldn't agree more. You have to have a certain temperament for the hospitality business. And you need to be able to take a breath, smile, and say, "No problem! I'll totally remake that drink for you." Even when you called their name 16 times, and they were sitting right in front of you. It's the nature of working with people.
DavecUK Senior Member Joined: 21 Sep 2005 Posts: 941 Location: UK Expertise: I love coffee
Posted Wed Feb 13, 2013, 8:26pm Subject: Re: Barista fired over discovery of snarky blog making fun of customers, bosses
TheSunInsideYou Said:
Couldn't agree more. You have to have a certain temperament for the hospitality business. And you need to be able to take a breath, smile, and say, "No problem! I'll totally remake that drink for you." Even when you called their name 16 times, and they were sitting right in front of you. It's the nature of working with people.
Christ....you've never ordered a Pizza in the UK then....don't piss them off or you'll get all sorts done to the thing. We're not like the USA, we have service with a scowl in a lot of places.....Could be something to do with our Tipping culture <lol>
Posted Wed Feb 13, 2013, 10:51pm Subject: Re: Barista fired over discovery of snarky blog making fun of customers, bosses
DavecUK Said:
Christ....you've never ordered a Pizza in the UK then....don't piss them off or you'll get all sorts done to the thing. We're not like the USA, we have service with a scowl in a lot of places.....Could be something to do with our Tipping culture <lol>
CheapBastid Senior Member Joined: 3 Dec 2012 Posts: 62 Location: Los Angeles Expertise: I like coffee
Espresso: None Grinder: Talking myself into a LIDO Vac Pot: None Drip: Mr Coffee Roaster: None
Posted Thu Feb 14, 2013, 9:37am Subject: Re: Barista fired over discovery of snarky blog making fun of customers, bosses
TheSunInsideYou Said:
Couldn't agree more. You have to have a certain temperament for the hospitality business. And you need to be able to take a breath, smile, and say, "No problem! I'll totally remake that drink for you." Even when you called their name 16 times, and they were sitting right in front of you. It's the nature of working with people.
But, anyone who's worked in the service industry for more than an hour has had 'bitch sessions' about customers after they leave with fellow workers. I see these types of things as a window into the break room.
Posted Thu Feb 14, 2013, 9:45am Subject: Re: Barista fired over discovery of snarky blog making fun of customers, bosses
CheapBastid Said:
Absolutely!
But, anyone who's worked in the service industry for more than an hour has had 'bitch sessions' about customers after they leave with fellow workers. I see these types of things as a window into the break room.
But break rooms are private. Twitter is not. I have no problem with a company firing someone over making it obvious they are not providing correct customer service. Even based on break room rantings I would give an employee a warning and watching their subsequent behavior (deliberate service of regular over requested decaf? NO WAY is that acceptable). If an employee's public discourse includes how he screws the customer over, it should be obvious that the company does not allow that behavior and firing is the best way to show that.
I have no issue with a company firing an 'outed' bitter employee. The association with a 'mean' employee with a typical customer service oriented company is a disaster that requires quick action. Mr. Watson (the Bitter Barista) even said said he felt the company acted appropriately.
My statement was more about the trend of these types of public accounts as a 'reality show'/'guilty pleasure' entertainment, and why they exist (and will continue to appear).
Symbols: = New Posts since your last visit = No New Posts since last visit = Newest post
Forum Rules: No profanity, illegal acts or personal attacks will be tolerated in these discussion boards. No commercial posting of any nature will be tolerated; only private sales by private individuals, in the "Buy and Sell" forum. No cross posting allowed - do not post your topic to more than one forum, nor repost a topic to the same forum. Who Can Read The Forum? Anyone can read posts in these discussion boards. Who Can Post New Topics? Any registered CoffeeGeek member can post new topics. Who Can Post Replies? Any registered CoffeeGeek member can post replies. Can Photos be posted? Anyone can post photos in their new topics or replies. Who can change or delete posts? Any CoffeeGeek member can edit their own posts. Only moderators can delete posts. Probationary Period: If you are a new signup for CoffeeGeek, you cannot promote, endorse, criticise or otherwise post an unsolicited endorsement for any company, product or service in your first five postings.
= No New Posts since last visit 