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Help! My Fresh Roast 8 Is Not Working...
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Discussions > Coffee > Home Roast > Help! My Fresh...  
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ezkcdude
Senior Member


Joined: 13 Jun 2007
Posts: 2
Location: kansas city
Expertise: I love coffee

Posted Wed Jun 13, 2007, 6:03pm
Subject: Help! My Fresh Roast 8 Is Not Working...
 

Hi, I'm new to the forum, because I wasn't sure what to do, and need some advice. I've been happily using the FR8 for the last few weeks. It's really been great, and I'm glad I started home roasting. I'm in panic mode, though. I was just roasting up a batch of Kenya AA, which I've done several times before, and after about 2 minutes of happy roasting, the beans settled down and stopped blowing around. I figured the blower must be broken, but I can still feel some air coming up from the bottom. Also, it definitely seems to be generating heat. I tried roasting another batch with a different bean, and still got no movement of the beans. What should I do? Can I send it back to be repaired? I'm a little worried, because I didn't send in the registration card, and it's been more than 10 days since my purchase. Will that matter? Is the company that makes the Fresh Roast good about repairing these things? I'm so bummed. Now I have no roasted coffee in my apartment! Please...help a poor coffee schmuck out.
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passionateone
Senior Member
passionateone
Joined: 27 Dec 2006
Posts: 198
Location: Davis, CA
Expertise: I love coffee

Espresso: Bezzera BZ02S
Grinder: macap M4 step/doserless,Old...
Vac Pot: cona D
Drip: chemex
Roaster: Gene
Posted Wed Jun 13, 2007, 6:41pm
Subject: Re: Help! My Fresh Roast 8 Is Not Working...
 

Welcome to CG Evan,


I've got a FR+8 and have called the distributer in SLC.  I left a couple of messages before he returned my call a couple of days later.  It seemed that he would address my cosmetic problem with my FR if I decided to, but since it was merely cosmetic I chose not.

I'll bet you can get it turned around in less than two weeks.  It sucks that you have no roasted Kenya.
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Marshall_S
Senior Member


Joined: 23 Mar 2007
Posts: 295
Location: Foxboro, MA
Expertise: I live coffee

Espresso: Quickmill Anita, Caravel
Grinder: Preciso,Pharos, Super Jolly
Vac Pot: Yama
Drip: Chemex
Roaster: Quest M3
Posted Wed Jun 13, 2007, 7:17pm
Subject: Re: Help! My Fresh Roast 8 Is Not Working...
 

Hey Evan:

I had a minor problem when i first got mine and spoke to Tim @ Fresh Roast:

http://www.freshbeansinc.com/sorry.htm

I found him to be very personable and helpful.

I wouldn't think the  registration card is a problem as long as you can show when it was purchased.

The bad news is that it does sound like your blower is history and it will be a while before you're roasting again...

You may want to pick up a cheap popcorn popper in the meantime..

Good luck-
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ezkcdude
Senior Member


Joined: 13 Jun 2007
Posts: 2
Location: kansas city
Expertise: I love coffee

Posted Thu Jun 14, 2007, 7:35pm
Subject: Re: Help! My Fresh Roast 8 Is Not Working...
 

I called Fresh Beans (aka Tim), and he said he will send me out a new base! That's quite nice. Hopefully, I'll be roasting again soon.
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