Posted Sun Dec 8, 2013, 5:15pm Subject: Re: Gene Cafe Parts?
Correct. Tim Skaling left few months ago as rep after all these years and it is a real shame.
The element can be repaired. Have used an element that had been burned out and repaired for years. Originally bought my GC off Ebay in sad shape and have put over thousand roasts thru it myself. Would be glad to walk you thru the repair. Otherwise I'll do it no charge because people have helped me and will "pay it forward".
Need a back up roaster myself and it will not be a Gene as much as I love it. Refuse to support a company that would turn its back on someone as classy and honest as Tim. I gave it a glowing review on here few years back. If all else fails contact me at gecounts at gmail dot com
Posted Sun Dec 8, 2013, 6:46pm Subject: Re: Gene Cafe Parts?
Thanks. That is sad new for me as I have also dealt with Tim. I was one of the very first owners of the GF and this will be my 3rd element to be replaced/hopefully repaired. I do have the Behmor for a backup and still use it with absolutely no issue since I bought it. Again, I was waiting inline before it was released.
I do appreciate your offer to help so much. Email will be sent shortly.
This is really a very distressing turn of events, and Batch's claim that their refusal to sell these parts because of liability issues strikes me as specious. I think it's so they can charge a lot of money to replace an inexpensive part. I'm not interested in packing, shipping and paying for service when I can easily and safely perform the work myself.
I've had my Gene since 2006, and it's turned out a lot of great coffee for me. But when and if it goes, I'm not sending it to Batch for repair -- I'll buy a Hottop instead, or go back to roasting with a heat gun and aluminum bowl.
Sandlake Senior Member Joined: 28 Dec 2013 Posts: 1 Location: Oregon Expertise: Pro Roaster
Posted Sat Dec 28, 2013, 6:14pm Subject: Re: Gene Cafe Parts?
Hello, I too seem to have a problem with my heating element,where should I turn to get a new part? It seems hopeless unless you want to ship your machine out which I don't, I have a friend in Korea and maybe he can get me a new part,who knows,thank you.
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