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Gene Cafe Parts?
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Discussions > Coffee > Home Roast > Gene Cafe Parts?  
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Dmorcos
Senior Member
Dmorcos
Joined: 17 Oct 2005
Posts: 99
Location: Arkansas
Expertise: I love coffee

Grinder: Mazzer SJ
Vac Pot: Bodum Columbia- Royal...
Roaster: Hottop, GC, Behmor, FR8
Posted Sun Dec 8, 2013, 4:51pm
Subject: Gene Cafe Parts?
 

Heating element is out and looking to find the part. Freshbeans used to be the rep if I am not mistaken.
I just can't seem to find anyone selling the element and would appreciate any help with this.

regards,
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genecounts
Senior Member


Joined: 21 Jan 2010
Posts: 82
Location: virginia
Expertise: I live coffee

Espresso: LaSpaz, Olympia Cremina
Grinder: Zass, Baratza Vario,...
Vac Pot: Bodum
Roaster: Gene Cafe
Posted Sun Dec 8, 2013, 5:15pm
Subject: Re: Gene Cafe Parts?
 

Correct.  Tim Skaling left few months ago as rep after all these years and it is a real shame.

The element can be repaired.
Have used an element that had been burned out and repaired for years.   Originally bought my GC off Ebay in sad shape and have put over thousand roasts thru it myself.  Would be glad to walk you thru the repair.   Otherwise I'll do it no charge because people have helped me and will "pay it forward".

Need a back up roaster myself and it will not be a Gene as much as I love it.  Refuse to support a company that would turn its back on someone as classy and honest as Tim.  I gave it a glowing review on here few years back.
If all else fails contact me at gecounts at gmail dot com
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Dmorcos
Senior Member
Dmorcos
Joined: 17 Oct 2005
Posts: 99
Location: Arkansas
Expertise: I love coffee

Grinder: Mazzer SJ
Vac Pot: Bodum Columbia- Royal...
Roaster: Hottop, GC, Behmor, FR8
Posted Sun Dec 8, 2013, 6:46pm
Subject: Re: Gene Cafe Parts?
 

Thanks. That is sad new for me as I have also dealt with Tim. I was one of the very first owners of the GF and this will be my 3rd element to be replaced/hopefully repaired. I do have the Behmor for a backup and still use it with absolutely no issue since I bought it. Again, I was waiting inline before it was released.

I do appreciate your offer to help so much.  Email will be sent shortly.
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Dmorcos
Senior Member
Dmorcos
Joined: 17 Oct 2005
Posts: 99
Location: Arkansas
Expertise: I love coffee

Grinder: Mazzer SJ
Vac Pot: Bodum Columbia- Royal...
Roaster: Hottop, GC, Behmor, FR8
Posted Mon Dec 9, 2013, 2:15pm
Subject: Re: Gene Cafe Parts?
 

Just found out that batchcoffee is the supplier/support for the Gene Cafe. I also found out that the heating element is not for sale to the public as of Sep,13th 13.

All repairs on internal parts need to be performed by Batch Coffee. Internal parts will not be sold to the end user anymore.
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halfcaf
Senior Member


Joined: 2 Sep 2003
Posts: 42
Location: Philadelphia, PA
Expertise: I live coffee

Espresso: Mini Vivaldi II, Saeco...
Grinder: Bartza Forte AP, Rancilio...
Vac Pot: Yama 8-cup, Yama 5-cup
Drip: Aerobie Aeropress,...
Roaster: Gene Cafe, Behmor 1600
Posted Mon Dec 16, 2013, 11:33am
Subject: Re: Gene Cafe Parts?
 

This is really a very distressing turn of events, and Batch's claim that their refusal to sell these parts because of liability issues strikes me as specious. I think it's so they can charge a lot of money to replace an inexpensive part. I'm not interested in packing, shipping and paying for service when I can easily and safely perform the work myself.

I've had my Gene since 2006, and it's turned out a lot of great coffee for me. But when and if it goes, I'm not sending it to Batch for repair -- I'll buy a Hottop instead, or go back to roasting with a heat gun and aluminum bowl.
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Sandlake
Senior Member


Joined: 28 Dec 2013
Posts: 1
Location: Oregon
Expertise: Pro Roaster

Posted Sat Dec 28, 2013, 6:14pm
Subject: Re: Gene Cafe Parts?
 

Hello, I too seem to have a problem with my heating element,where should I turn to get a new part? It seems hopeless unless you want to ship your machine out which I don't, I have a friend in Korea and maybe he can get me a new part,who knows,thank you.
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