Bonavita replaced my brewer---it was over heating, up to 207.5, and the shower head also leaking. The replacement brewer works fine but when observing it's shower head it doesn't seem as consistent as my original brewer was prior to it's leak. I'll keep watching but coffee results are good. I called the number for customer service at BonavitaWorld.com, they took time to talk with me about my over-heating brewer.
Regarding Bonavita's glass-lined thermos problems.... I was really concerned prior to purchase as I've used ONLY glass-lined thermal carafes since 1990 with absolutely NO problems. Prior to Bonavita, my brewers were glass carafe models so fresh brew was always poured into a pre-heated thermal carafe. Typical glass-lined carafes purchased in retail stores or online are taller and narrow compared to the Bonavita thermal carafe or the Melitta 8 Cup Thermal Pour Over (one and the same carafe). Bonavita's carafe is much wider and shorter than others AND, with the top removed, has huge opening. The opening alone makes a big difference IF your carafe explodes.
I'm curious if the standard taller, narrow glass-lined carafes withstand regular use better due to their construction and dimensions? These carafes have been around forever---they may look a little different on their exterior and are sold under different brand names BUT appear exactly the same inside. All have a smaller opening at the top, still big enough for a bottle brush. I've kept those carafes clean using an OXO all plastic brush. When my replacement brewer arrived it included a round sponge w/plastic handle for cleaning my original carafe. I love my Bonavita brewer but have handled the carafe with extreme care due to reviews and it's different construction.
Hey Bob.... my coffee was awful, over extracted and tasted very bitter no matter what I did. The brewer worked fine for apprx 3 mos then started over heating. The replacement works great.
Broken carafes.... go to www.bonavitaworld.com Call the toll free number at the bottom of the page, talk with someone there about your carafe. You will still have to fill out a claim form but I think it will help speaking with them directly first. Regarding my over heating brewer, I called Espresso Supply first as they are Bonavita's global distributer---they weren't concerned about my brewer reaching 207.5 plus and told me all I could do was fill out a claim form. They were nice but the lack of concern wasn't very encouraging so I gave up for a while THEN thought of going straight to Bonavita---big difference as they listened, I filled out a claim form and problem solved.
I understand broken carafes can be questionable since some may have been mistakenly mishandled but not all---there have been too many "exploding" carafes. I've been using glass-lined carafes for 20 yrs but all those are the same inside---the glass bottle interior is tall and narrow, with 32oz capacity in comparison to Bonavita's shorter, squatty 40 oz glass interior. I've often wondered about the difference, if it has anything to do with Bonavita carafes being more "fragile"???
Two of my four standard, tall and narrow glass-lined carafes are actually 23 yrs old and still in use today. Have always preheated w/hot tap water or water off boil, no trouble cleaning although handle with care BUT I would NEVER start making iced coffee in one with hot coffee inside---just not a good idea.
Just read over this thread from the beginning, back in Jan 2012. Saw comments from those with broken carafes, not wanting to replace w/another Bonavita carafe and wondering what else might fit under for brewing. I'm sure some of you have seen/heard of using a Chemex under the BV unit but thought I'd mention it since no one else did.
bgdbgd Senior Member Joined: 8 Jan 2014 Posts: 2 Location: VA Expertise: I love coffee
Posted Sat Mar 29, 2014, 8:33am Subject: Re: Bonavita bv1800th (thermal carafe)
This is an update to my previous message about our second exploding carafe. We are now on our fifth, with all subsequent ones promptly replaced by Bonavita with no problem. The third arrived with a broken handle (the plastic part). When the fourth exploded, the company offered us either a wait for its new alll-stainless carafe or new coffee maker with a glass carafe.
We waited for the stainless thermal one and its great. Also says DW safe, though we've been hand-washing it. Its a bit larger, holds another 2 cups of water, so we've just recently tried adding water during the brewing cycle to get more than 8 cups of coffee (which is great for weekend mornings). (Recognizing that the whole reason for limiting the size is that for a cone shaped filter 8 cups is really the most water you can steeped without overdoing the grinds, we shall see whether we continue trying that.)
I love that this coffee maker makes such hot coffee; with most I have to microwave it to get it hot enough for me. I've tried many many coffee makers and all in all I would now recommend this one. Bunn has pretty good customer service too, but we're grateful that the company has been so responsive about its glass carafe, which was starting to make me nervous every time I rinsed it out.
I'm glad you were able to get replacement carafes for your Bonavita. Perhaps they are now convinced that the problem is with their product and not due to operator error. Interesting also that they have changed to a stainless steel carafe.
Wow, they've replaced their glass-lined carafe with stainless-lined?! Til getting a BV brewer, the only glass-lined carafe I ever saw or used was the standard tall narrow looking type. I've had no problems (knock on wood) but have been extra careful with the BV wide-mouth squatty carafe.
DubfromGA Senior Member Joined: 1 Jun 2014 Posts: 1 Location: Southeast US Expertise: I love coffee
Posted Sun Jun 1, 2014, 7:15am Subject: Re: Bonavita bv1800th (thermal carafe)
Well......I guess I should have read here first.
I've been wanting a new coffee maker to replace the Black & Decker auto drip I've been using for a year.
I also have a Keurig that was a gift. I keep it under the counter for guests who like those machines. My folks come and visit and are smitten with the Keurig. It's an easy way to provide some java that they love. About my only use for is with some of the herbal tea blend k-cups I've found to be good.
The Bonavita bv1800kh seemed like the perfect coffee machine for me.
I mail ordered one yesterday after searching all around my hometown for one locally.
I hadn't heard about the "imploding" carafe experiences that seem overly frequent. Well.....I guess I'll know soon enough how durable it is.
I'll be sure to check the brew temps with my Thermapen.
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