Our Valued Sponsor
OpinionsConsumer ReviewsGuides and How TosCoffeeGeek ReviewsResourcesForums
Coffee: Machines and Brewing Methods
Aerobie Aeropress
Cafe Solutions
Commercial sales and service, nationwide installation, equipment leasing options.
www.seattlecoffeegear.com
 
Not Logged in: Log In to Postlog in
New Topics updated topics   New Posts new posts   Unanswered Posts new unanswered  
Search Discussion Board search   Discussion Board FAQ faq   Signup sign up  
Discussions > Coffee > Machines > Aerobie...  
view previous topic | view next topic | view all topics
showing page 237 of 288 first page | last page previous page | next page
Author Messages
CraigA
Moderator
CraigA
Joined: 19 Dec 2001
Posts: 11,211
Location: Rexdale, Toronto, Ontario, Canada.
Expertise: I live coffee

Espresso: PID/PressureMod 2001...
Grinder: BUNN FPG-2 DBC, Baratza...
Vac Pot: Bodum Santos manual, Yama 5...
Drip: Behmor BraZen, BUNN VPR-APS,...
Roaster: Refurb Behmor 1600, BBQ...
Posted Fri Nov 9, 2012, 6:30pm
Subject: Re: Aerobie Aeropress
 

From the master/creator himself, thank you Alan! {;-)

 
http://twitter.com/CoffeegeekCraig
http://www.facebook.com/craig.andrews.169

Excellent coffee doesn't just happen!
back to top
 View Profile Visit website Contact via AOL Instant Messenger Contact via ICQ Contact via MSN Messenger Link to this post
CraigA
Moderator
CraigA
Joined: 19 Dec 2001
Posts: 11,211
Location: Rexdale, Toronto, Ontario, Canada.
Expertise: I live coffee

Espresso: PID/PressureMod 2001...
Grinder: BUNN FPG-2 DBC, Baratza...
Vac Pot: Bodum Santos manual, Yama 5...
Drip: Behmor BraZen, BUNN VPR-APS,...
Roaster: Refurb Behmor 1600, BBQ...
Posted Sun Nov 11, 2012, 1:20pm
Subject: Re: Aerobie Aeropress
 

My very 1st attempt didn't go well this morning!

I didn't realize it & totally all my fault, but I didn't have the plunger inserted far enough into the cyclinder & it must of cocked/tilted off to one side slightly. I was standing there bare chested by the counter beside the sink & had scalding hot water & coffee slurry shoot across the top of two fingers on my right hand & a BIG swath of the slurry right across my mid section right above the belly button & to my right! {:-O

Dam that was HOT lol!

I'm ok though, & my 2nd attempt went without a hitch & I made a very good 10 oz mug of Colombian Supremo. {;-)


P.S. Ordered a regular & fine disks from Able Brewing around lunch time today Mon Nov 12th. Where I was going to order from here in Canada, for one regular disk was $16.25 & $0.99 cent shipping,
ordering from Able the regular price is $12.50 for one, $20.00 for the combo pack & only $5.00 for USPS shipping!
So by ordering direct from Able Brewing Equipment Inc & buying two disks, I saved $6.25 per filter & a total savings of $12.50. Total USD cost is $25.00 & total Paypal Canadian conversion cost was $25.66 versus $34.48 (2 disks & 2 $0.99 cent shippings) here in Toronto! {;-)

P.P.S. I just ordered & only found out about over on the HB forums yesterday Mon Nov 12th, a Kaffeologie S filter Tues Nov 13th at 11:45am. I'm set for life now lol! {;-)

CraigA: phpe4r0TJAM.jpg
(Click for larger image)

 
http://twitter.com/CoffeegeekCraig
http://www.facebook.com/craig.andrews.169

Excellent coffee doesn't just happen!
back to top
 View Profile Visit website Contact via AOL Instant Messenger Contact via ICQ Contact via MSN Messenger Link to this post
sweepy
Senior Member


Joined: 12 Nov 2012
Posts: 4
Location: scotland
Expertise: I like coffee

Posted Mon Nov 12, 2012, 10:52pm
Subject: Re: Aerobie Aeropress
 

First off Ive got to say the aeropress makes great coffee, ive got two, one for home and one for work, been using them happily for years.
However, has anyone else had the top of the plunger break off? I really dont think I misused it in any way, but one day it just cracked right around the lip you push on leaving a jagged edge.
Even worse tho was when I contacted customer services via email to ask if it was a known issue and if the plunger was avaliable as a spare I didnt even get a reply.
I initially bought my first aeropress as I thought it would be more durable than a french press, now I much prefer the coffee it makes but am reluctant to buy another.
back to top
 View Profile Link to this post
paulbel
Senior Member
paulbel
Joined: 26 Apr 2008
Posts: 152
Location: Vancouver, BC, Canada
Expertise: I love coffee

Espresso: aeropress
Grinder: conical burr (cuisinart)
Drip: sometimes
Posted Tue Nov 13, 2012, 9:28am
Subject: Re: Aerobie Aeropress
 

<sweepy>, not getting a reply is not acceptable.

Alan (Aeropress inventor) will undoubtedly read your post and respond here at some point. But you should also bring this matter up with Alex Tennant, the general manager of Aerobie. Actually you should bring up the matter of the broken  plunger top but also the matter of not receiving a response from customer service. I'm sure he would want to address that.

Another question people might want to get an answer to is whether this plunger was made of the original polycarbonate or the newer stuff.

Here's Alex's email:  alex@aerobie.com
back to top
 View Profile Visit website Link to this post
Perked
Senior Member
Perked
Joined: 24 Sep 2012
Posts: 30
Location: Ohio
Expertise: I live coffee

Posted Tue Nov 13, 2012, 11:09am
Subject: Re: Aerobie Aeropress
 

Interesting this is a 7 year old thread, but the product is still "kicking"!
back to top
 View Profile Link to this post
Netphilosopher
Senior Member


Joined: 14 Jan 2011
Posts: 1,602
Location: USA
Expertise: Just starting

Posted Tue Nov 13, 2012, 11:19am
Subject: ...
 

...
back to top
 View Profile Link to this post
AlanAdler
Senior Member
AlanAdler
Joined: 31 Dec 2005
Posts: 708
Location: Palo Alto, Calif
Expertise: Professional

Espresso: AeroPress
Grinder: Baratza - Virtuoso
Roaster: Fresh Roast SR-500
Posted Tue Nov 13, 2012, 6:03pm
Subject: Re: Aerobie Aeropress
 

sweepy Said:

First off Ive got to say the aeropress makes great coffee, ive got two, one for home and one for work, been using them happily for years.
However, has anyone else had the top of the plunger break off? I really dont think I misused it in any way, but one day it just cracked right around the lip you push on leaving a jagged edge.
Even worse tho was when I contacted customer services via email to ask if it was a known issue and if the plunger was avaliable as a spare I didnt even get a reply.
I initially bought my first aeropress as I thought it would be more durable than a french press, now I much prefer the coffee it makes but am reluctant to buy another.

Posted November 12, 2012 link

Dear Sweepy,

I'm shocked.  Who did you contact?  

At any rate, please call us at 800-999-3565 or 650-493-3050.  We will send you a replacement immediately.  Our policy has always been to replace broken parts without requiring that the customer return that part.  In other words, we trust you.

Perhaps you had contacted a retailer, rather than Aerobie.  If so, what retailer?  I'd like to train them.

Best regards,

Alan
back to top
 View Profile Visit website Link to this post
Prof
Senior Member
Prof
Joined: 10 Sep 2004
Posts: 704
Location: Seattle
Expertise: Pro Roaster

Espresso: PV Lusso
Grinder: Pharos 696
Drip: Aeropress
Roaster: Behmor 1600+
Posted Tue Nov 13, 2012, 6:13pm
Subject: Re: Aerobie Aeropress
 

Yep, that's the way Aerobie does customer service.  You'll be taken care of, that is for sure.

A seven year old thread:  wow, that speaks volumes about the quality of the product that is finding new users today.  I like it.

 
LMWDP # 010
back to top
 View Profile Link to this post
jpender
Senior Member
jpender
Joined: 11 Jul 2011
Posts: 694
Location: California
Expertise: I like coffee

Grinder: OE LIDO
Vac Pot: S/S Moka Pot
Drip: Aeropress
Posted Tue Nov 13, 2012, 7:26pm
Subject: Re: Aerobie Aeropress
 

AlanAdler Said:

Our policy has always been to replace broken parts without requiring that the customer return that part.

Posted November 13, 2012 link

Alan, I wasn't aware that Aerobie offered any sort of guarantee.
I don't recall seeing that on the packaging or in the instructions.

My Aeropress has been declining in functionality for some time. After about one year the rubber part of the plunger no longer made a consistent seal. There is also strange crazing on the plastic in the cylinder (see attached photo from 7 months ago -- it's worse now).

I assumed that an inexpensive plastic device like this is simply a disposible product. Am I wrong? Does it come with some sort of lifetime guarantee?

I'm not asking for a freebie -- I'm pretty sure a new one is going to be under the Christmas tree -- I'm just curious.

jpender: AP_crazing.jpg
(Click for larger image)
back to top
 View Profile Link to this post
sweepy
Senior Member


Joined: 12 Nov 2012
Posts: 4
Location: scotland
Expertise: I like coffee

Posted Wed Nov 14, 2012, 7:35am
Subject: Re: Aerobie Aeropress
 

Thank you for your replies folks, what a helpful and friendly forum.

Alan, I emailed aerobie@aerobie.com as per the contact page on the website. I used the subject line 'UK customer service. I have still got the aeropress, and still in service thanks to JB Weld (working so far but not bonny) so will contact the number you gave for a replacement, again, thank you.

I also have the crazing on one of my aeropresses, but have not noticed any deterioration in performance I could attribute to it
back to top
 View Profile Link to this post
showing page 237 of 288 first page | last page previous page | next page
view previous topic | view next topic | view all topics
Discussions > Coffee > Machines > Aerobie...  
New Topics updated topics   New Posts new posts   Unanswered Posts new unanswered     Search Discussion Board search   Discussion Board FAQ faq   Signup sign up  
Not Logged in: Log In to Postlog in
Discussions Quick Jump:
Symbols: New Posts= New Posts since your last visit      No New Posts= No New Posts since last visit     Go to most recent post= Newest post
Forum Rules:
No profanity, illegal acts or personal attacks will be tolerated in these discussion boards.
No commercial posting of any nature will be tolerated; only private sales by private individuals, in the "Buy and Sell" forum.
No SEO style postings will be tolerated. SEO related posts will result in immediate ban from CoffeeGeek.
No cross posting allowed - do not post your topic to more than one forum, nor repost a topic to the same forum.
Who Can Read The Forum? Anyone can read posts in these discussion boards.
Who Can Post New Topics? Any registered CoffeeGeek member can post new topics.
Who Can Post Replies? Any registered CoffeeGeek member can post replies.
Can Photos be posted? Anyone can post photos in their new topics or replies.
Who can change or delete posts? Any CoffeeGeek member can edit their own posts. Only moderators can delete posts.
Probationary Period: If you are a new signup for CoffeeGeek, you cannot promote, endorse, criticise or otherwise post an unsolicited endorsement for any company, product or service in your first five postings.
Home Espresso Machines
Watch videos with Gail & Kat, Rocket, Jura Capresso, Saeco, Rancilio, Quick Mill, Nespresso
www.seattlecoffeegear.com
Home | Opinions | Consumer Reviews | Guides & How Tos | CoffeeGeek Reviews | Resources | Forums | Contact Us
CoffeeGeek.com, CoffeeGeek, and Coffee Geek, along with all associated content & images are copyright ©2000-2014 by Mark Prince, all rights reserved, unless otherwise indicated. Content, code, and images may not be reused without permission. Usage of this website signifies agreement with our Terms and Conditions. (0.387445926666)
Privacy Policy | Copyright Info | Terms and Conditions | CoffeeGeek Advertisers | RSS | Find us on Google+