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CraigA
Moderator
CraigA
Joined: 19 Dec 2001
Posts: 11,245
Location: Rexdale, Toronto, Ontario, Canada.
Expertise: I live coffee

Espresso: PID/PressureMod 2001...
Grinder: BUNN FPG-2 DBC, Baratza...
Vac Pot: Bodum Santos manual, Yama 5...
Drip: Behmor BraZen, BUNN VPR-APS,...
Roaster: Refurb Behmor 1600, BBQ...
Posted Wed Nov 14, 2012, 10:17am
Subject: Re: Aerobie Aeropress
 

CraigA Said:

P.S. Ordered a regular & fine disks from Able Brewing around lunch time today Mon Nov 12th. Where I was going to order from here in Canada, for one regular disk was $16.25 & $0.99 cent shipping,
ordering from Able the regular price is $12.50 for one, $20.00 for the combo pack & only $5.00 for USPS shipping!
So by ordering direct from Able Brewing Equipment Inc & buying two disks, I saved $6.25 per filter & a total savings of $12.50. Total USD cost is $25.00 & total Paypal Canadian conversion cost was $25.66 versus $34.48 (2 disks & 2 $0.99 cent shippings) here in Toronto! {;-)

P.P.S. I just ordered & only found out about over on the HB forums yesterday Mon Nov 12th, a Kaffeologie S filter today at 11:45am. I'm set for life now lol! {;-)

Posted November 11, 2012 link

Able disk versus the Kaffeologie S filter sitting on top of it. It must be the regular & not the fine Able disk underneath, but I count 14 - 18 holes in the Kaffeologie S filter that will fit in just one Able disk holes, so this is a superfine filter (50,000 holes per square inch for clean, grit-free coffee {Kaffeologie advert}) & can't wait to try out all three!!

Kaffeologie Google links.

CraigA: phpl99uleAM.jpg
(Click for larger image)

 
http://twitter.com/CoffeegeekCraig
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Excellent coffee doesn't just happen!
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AlanAdler
Senior Member
AlanAdler
Joined: 31 Dec 2005
Posts: 708
Location: Palo Alto, Calif
Expertise: Professional

Espresso: AeroPress
Grinder: Baratza - Virtuoso
Roaster: Fresh Roast SR-500
Posted Wed Nov 14, 2012, 10:27am
Subject: Re: Aerobie Aeropress
 

jpender Said:

Alan, I wasn't aware that Aerobie offered any sort of guarantee.
I don't recall seeing that on the packaging or in the instructions.

My Aeropress has been declining in functionality for some time. After about one year the rubber part of the plunger no longer made a consistent seal. There is also strange crazing on the plastic in the cylinder (see attached photo from 7 months ago -- it's worse now).

I assumed that an inexpensive plastic device like this is simply a disposible product. Am I wrong? Does it come with some sort of lifetime guarantee?

I'm not asking for a freebie -- I'm pretty sure a new one is going to be under the Christmas tree -- I'm just curious.

Posted November 13, 2012 link

Hi Jpender,

Yes, we replace anything that's broken for free, regardless of age.  

Regarding the seal, we replace it free sometimes and for $3 (including postage, if in USA) other times if the user agrees that the seal has given years of good service.  In your case, email me alan@aerobie.com with your mailing address and I'll mail you a new seal.

Regarding the crazing, we have seen this in about 0.1% of AeroPresses.  It rarely impairs function.  But if your crazing is impairing function, mention that in your email and I'll enclose a new chamber too.  

Thank you for your patience.  We aim to please.

Best regards,

Alan
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paulbel
Senior Member
paulbel
Joined: 26 Apr 2008
Posts: 152
Location: Vancouver, BC, Canada
Expertise: I love coffee

Espresso: aeropress
Grinder: conical burr (cuisinart)
Drip: sometimes
Posted Wed Nov 14, 2012, 10:32am
Subject: Re: Aerobie Aeropress
 

Thanks for the Kaffeeologie pointer, CraigA!  Ordered.
I've not been happy with my Coava disk - went back to paper. But eager to try this fine metal filter.
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CraigA
Moderator
CraigA
Joined: 19 Dec 2001
Posts: 11,245
Location: Rexdale, Toronto, Ontario, Canada.
Expertise: I live coffee

Espresso: PID/PressureMod 2001...
Grinder: BUNN FPG-2 DBC, Baratza...
Vac Pot: Bodum Santos manual, Yama 5...
Drip: Behmor BraZen, BUNN VPR-APS,...
Roaster: Refurb Behmor 1600, BBQ...
Posted Wed Nov 14, 2012, 10:36am
Subject: Re: Aerobie Aeropress
 

You're most welcome Paul! {;-)

Is this even with the fine Coava disk?

To answer Joshua's post below my post here:

jbviau Said:

Nice pic, Craig!


Thanks, but they're just pics from the respective products web sites & me searching Google Web & Images for ones I liked.

 
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jbviau
Senior Member
jbviau
Joined: 12 Jul 2010
Posts: 731
Location: Pembroke Pines, FL
Expertise: I love coffee

Grinder: Preciso / LIDOs
Drip: Trifecta MB / Eva Solo...
Posted Wed Nov 14, 2012, 10:40am
Subject: Re: Aerobie Aeropress
 

Nice pic, Craig!
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paulbel
Senior Member
paulbel
Joined: 26 Apr 2008
Posts: 152
Location: Vancouver, BC, Canada
Expertise: I love coffee

Espresso: aeropress
Grinder: conical burr (cuisinart)
Drip: sometimes
Posted Wed Nov 14, 2012, 10:52am
Subject: Re: Aerobie Aeropress
 

CraigA Said:

You're most welcome Paul! {;-)

Is this even with the fine Coava disk?

Posted November 14, 2012 link

I can't remember which flavour Coava disk I bought :-(  

I think the issue with me is my grinder doesn't go fine enough.  I used to use a whirly and overdo it, and the paper filter was forgiving.  Now my conical grinder is more consistent, but it doesn't go really fine.
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AlanAdler
Senior Member
AlanAdler
Joined: 31 Dec 2005
Posts: 708
Location: Palo Alto, Calif
Expertise: Professional

Espresso: AeroPress
Grinder: Baratza - Virtuoso
Roaster: Fresh Roast SR-500
Posted Wed Nov 14, 2012, 10:53am
Subject: Re: Aerobie Aeropress
 

sweepy Said:

Thank you for your replies folks, what a helpful and friendly forum.

Alan, I emailed aerobie@aerobie.com as per the contact page on the website. I used the subject line 'UK customer service. I have still got the aeropress, and still in service thanks to JB Weld (working so far but not bonny) so will contact the number you gave for a replacement, again, thank you.

I also have the crazing on one of my aeropresses, but have not noticed any deterioration in performance I could attribute to it

Posted November 14, 2012 link

Hi Sweepy,

Alex Tennant, our general manager (and a super guy), is looking for your email.  Some legitimate emails get diverted by spam filters.  

Alex will email you directly at your gmail address to get your mailing address so he can send you a replacement plunger.

As I've written before, thank you for your patience.  We aim to please.

Alan
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RT
Senior Member


Joined: 29 Jun 2008
Posts: 4
Location: Brooklyn, NY
Expertise: I love coffee

Espresso: Aeropress
Posted Wed Nov 14, 2012, 11:27am
Subject: Re: Aerobie Aeropress
 

Doesn't seem to be your fault or your spam filters. Your post mentioned to email alan@aerobie.com and he replied that he emailed aerobie@aerobie.com
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AlanAdler
Senior Member
AlanAdler
Joined: 31 Dec 2005
Posts: 708
Location: Palo Alto, Calif
Expertise: Professional

Espresso: AeroPress
Grinder: Baratza - Virtuoso
Roaster: Fresh Roast SR-500
Posted Wed Nov 14, 2012, 12:01pm
Subject: Re: Aerobie Aeropress
 

RT Said:

Doesn't seem to be your fault or your spam filters. Your post mentioned to email alan@aerobie.com and he replied that he emailed aerobie@aerobie.com

Posted November 14, 2012 link

Sweepy used the email on our package, which is also correct.

Alan
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sweepy
Senior Member


Joined: 12 Nov 2012
Posts: 4
Location: scotland
Expertise: I like coffee

Posted Wed Nov 14, 2012, 3:12pm
Subject: Re: Aerobie Aeropress
 

Alex has been in touch and a new plunger is on its way, thanks very much for this Alan, excellent customer service.
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