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Bonavita adjustable electric kettle
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mwright
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Joined: 6 Sep 2010
Posts: 125
Location: Michigan
Expertise: I like coffee

Posted Mon Apr 30, 2012, 4:32pm
Subject: Bonavita adjustable electric kettle
 

Had not seen this mentioned yet.

Click Here (www.clivecoffee.com)

Click Here (www.clivecoffee.com)

Matt
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yakster
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yakster
Joined: 25 Feb 2009
Posts: 1,043
Location: San Jose, CA
Expertise: I live coffee

Espresso: Gaggia Factory / La Peppina...
Grinder: Vario / Kyocera
Vac Pot: Yama 8 + Pyrex Lox-in Rod
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Roaster: Behmor
Posted Mon Apr 30, 2012, 5:04pm
Subject: Re: Bonavita adjustable electric kettle
 

They were at the SCAA Expo, with expected ship dates in July.

I like that the temperature range goes fairly low (140 F), making it work for coffee and tea and the kettle size is the same as the non-adjustable electric kettle which already has lots of reviews.

 
-Chris

LMWDP # 272
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JPDyson
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JPDyson
Joined: 12 Apr 2011
Posts: 417
Location: Durham, NC
Expertise: I love coffee

Grinder: Virtuoso
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Drip: V60, Bonmac, Chemex
Roaster: Behmor, Poppery II
Posted Tue May 1, 2012, 6:29am
Subject: Re: Bonavita adjustable electric kettle
 

So, so, so close... I'd prefer a different handle, but this is REALLY close to my dream kettle.

 
--Josh
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rlevine
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Joined: 16 Dec 2011
Posts: 18
Location: NJ
Expertise: I live coffee

Espresso: Izza Alex Duetto II
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Drip: Hario kettle, V60, Chemex
Posted Tue May 8, 2012, 9:18am
Subject: Re: Bonavita adjustable electric kettle
 

JPDyson Said:

So, so, so close... I'd prefer a different handle, but this is REALLY close to my dream kettle.

Posted May 1, 2012 link

I agree. But as it is, I will definitely be getting one.

 
--
www.snobcoffery.com
www.flickr.com/photos/rlevine
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rmongiovi
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Joined: 7 Feb 2006
Posts: 406
Location: Atlanta, GA
Expertise: I like coffee

Grinder: Ditting KR805
Drip: Technivorm; Bonavita...
Roaster: Hottop B
Posted Mon Apr 1, 2013, 1:24pm
Subject: Re: Bonavita adjustable electric kettle
 

I got one back in January.  It worked fine for just a bit more than a month.  Then the temperature started fluctuating.  I have it set to heat the water up to 205F.  It might get up to 202 and then instantly drop down to 186.  So of course it keeps heating.  It bounces up and down every couple of seconds until it happens to bounce above 205 at which point the kettle will turn off unless you've got it in the "hold" mode.  If you have hold turned on and the temperature bounces around and stays low it just keeps heating the water which of course starts to boil.  Basically, the kettle is unusable.

I sent email to the Bonavita customer support address and was told to fill out the warranty problem report page.  When I tried to do that the web server told me there was too much data and refused to accept my claim so I emailed all the information it was asking for to the customer support email.  The next day I get a reply saying the web page had been fixed and I should enter all my info again.  Too bad Bonavita doesn't have representatives who could work with customers when they have issues like that rather than making the customer flail away at it.  Anyway, I typed it all in again and this time the web page worked.

That was three working days ago and supposedly this can take up to five days so I'm still stuck with an unusable $100 electric kettle and no idea what Bonavita is going to do about it.  When it worked the kettle was really nice, but customer support clearly isn't Bonavita's strong point.
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rmongiovi
Senior Member


Joined: 7 Feb 2006
Posts: 406
Location: Atlanta, GA
Expertise: I like coffee

Grinder: Ditting KR805
Drip: Technivorm; Bonavita...
Roaster: Hottop B
Posted Mon Apr 1, 2013, 4:59pm
Subject: Re: Bonavita adjustable electric kettle
 

Just got an update from Bonavita and they're sending me a new kettle.  The process might be a little unfriendly but it appears to work in the end.
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micvog
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Joined: 25 Oct 2012
Posts: 19
Location: Wisconsin
Expertise: I love coffee

Espresso: None
Grinder: OE LIDO 1, Bodum Bistro...
Vac Pot: None
Drip: AeroPress, Beehouse, Chemex
Roaster: None
Posted Tue Apr 2, 2013, 8:41am
Subject: Re: Bonavita adjustable electric kettle
 

I just had my kettle replaced about two weeks ago.  I found the distributor (who handles the warranty claims) to be friendly but the process dragged out since there were multiple e-mails back and forth and responses from their end would take a day or two.  That being said they honored the warranty and sent a new kettle as a replacement (opposed to a refurb).  In today's world, I was pretty happy with the overall experience.
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