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Now we know what GORT is (Behmor BraZen Brewer)
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frcn
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frcn
Joined: 23 Dec 2001
Posts: 3,427
Location: Northern California
Expertise: Professional

Espresso: Vibiemme Domobar Double
Grinder: Mazzer Kony, Baratza...
Vac Pot: Hario, 2 Cory pots, 1 Cory...
Drip: Behmor Brazen, Bunn A10 mod...
Roaster: computer controlled Hottop,...
Posted Thu Sep 5, 2013, 10:24pm
Subject: Re: Now we know what GORT is (Behmor BraZen Brewer)
 

PandaMatic Said:

Did you contact Behmor customer service to get this new carafe? Did they replace it under warranty?

Posted September 5, 2013 link

Neither. I believe that Joe put me on the list, but when I would just have to guess. My thoughts are that it was based on our conversation at the SCAA exhibition or possibly from my review. I did know Joe was working on a redesign and saw a prototype model he had created.

 
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The_Coffee_Guy
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The_Coffee_Guy
Joined: 5 Jan 2009
Posts: 142
Location: Toronto
Expertise: I live coffee

Grinder: Baratza Encore
Drip: Behmor BraZen Brew System,...
Roaster: Behmor 1600
Posted Fri Sep 6, 2013, 7:34pm
Subject: Re: Now we know what GORT is (Behmor BraZen Brewer)
 

A new spout sounds awesome
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imsnowbear
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imsnowbear
Joined: 31 Dec 2001
Posts: 29
Location: Iron Mountain, Michigan
Expertise: I love coffee

Grinder: Baratza Virtuoso
Vac Pot: Several, including Sunbeam...
Drip: Technivorm, Melitta Clarity,...
Roaster: SC/GG/Behmor 1600
Posted Sat Sep 7, 2013, 4:21am
Subject: Re: Now we know what GORT is (Behmor BraZen Brewer)
 

frcn Said:

Neither. I believe that Joe put me on the list, but when I would just have to guess. My thoughts are that it was based on our conversation at the SCAA exhibition or possibly from my review. I did know Joe was working on a redesign and saw a prototype model he had created.

Posted September 5, 2013 link

You must have a beta version of the new carafe. I contacted Behmor about the availability of a new carafe and was told that a new version/retrofit was "getting close" and that I would be notified when it was ready. I will post here when I hear more.

As always, customer service from Behmor was outstanding.
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The_Coffee_Guy
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The_Coffee_Guy
Joined: 5 Jan 2009
Posts: 142
Location: Toronto
Expertise: I live coffee

Grinder: Baratza Encore
Drip: Behmor BraZen Brew System,...
Roaster: Behmor 1600
Posted Sat Sep 7, 2013, 6:35am
Subject: Re: Now we know what GORT is (Behmor BraZen Brewer)
 

That is how their email reads as well that I received (without quoting it). I believe they will use the list of registered owners from their warranty database to email everyone eligible to let them know.....once the shipment of retrofit spots arrives. Great customer service indeed (although I would love a second carafe instead so I can use both and have one as a backup :)
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PandaMatic
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Joined: 26 May 2013
Posts: 40
Location: Detroit, MI
Expertise: I love coffee

Grinder: Hario MSS-1B Mini, Baratza...
Drip: Behmor Brazen
Posted Sun Sep 15, 2013, 3:58pm
Subject: Re: Now we know what GORT is (Behmor BraZen Brewer)
 

What grind and water-to-grounds ratio has everyone been using in their Brazen?

I've been using between 19-22 on my Baratza Virtuoso 586 with 38 grams for 600mL of water using a Melitta brown #4 filter. I have been getting a brew that is decent, but lacks a bit of body and vacillates between just a bit sour or just a bit bitter.
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The_Coffee_Guy
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The_Coffee_Guy
Joined: 5 Jan 2009
Posts: 142
Location: Toronto
Expertise: I live coffee

Grinder: Baratza Encore
Drip: Behmor BraZen Brew System,...
Roaster: Behmor 1600
Posted Sun Sep 15, 2013, 4:14pm
Subject: Re: Now we know what GORT is (Behmor BraZen Brewer)
 

PandaMatic Said:

What grind and water-to-grounds ratio has everyone been using in their Brazen?

I've been using between 19-22 on my Baratza Virtuoso 586 with 38 grams for 600mL of water using a Melitta brown #4 filter. I have been getting a brew that is decent, but lacks a bit of body and vacillates between just a bit sour or just a bit bitter.

Posted September 15, 2013 link

I have a Baratza Mestro Plus and have gone down to about 12 on the grind and use the 55gm/L ratio (so 33g for 600ml using Costco filters). That gives me more body and the right grind. The grind should be similar to the consistency of Kosher salt (a bit courser)
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hankua
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hankua
Joined: 29 Aug 2009
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Drip: Behmor Brazen, CCD
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Posted Tue Sep 17, 2013, 9:59am
Subject: Re: Now we know what GORT is (Behmor BraZen Brewer)
 

My brazen wet out after 1 yr. of service; r/o water (glacier vending) and suggested cleaning was done. The valve is still releasing 1/2 reservor after several attempts. I'm not fooling with it any more, it's going up on the bay "for parts and repair". Good thing I have a Chemex in the closet.
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imsnowbear
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imsnowbear
Joined: 31 Dec 2001
Posts: 29
Location: Iron Mountain, Michigan
Expertise: I love coffee

Grinder: Baratza Virtuoso
Vac Pot: Several, including Sunbeam...
Drip: Technivorm, Melitta Clarity,...
Roaster: SC/GG/Behmor 1600
Posted Tue Sep 17, 2013, 10:37am
Subject: Re: Now we know what GORT is (Behmor BraZen Brewer)
 

hankua Said:

My brazen wet out after 1 yr. of service; r/o water (glacier vending) and suggested cleaning was done. The valve is still releasing 1/2 reservor after several attempts. I'm not fooling with it any more, it's going up on the bay "for parts and repair". Good thing I have a Chemex in the closet.

Posted September 17, 2013 link

Did you try the spray-over-the-sink procedure, or probe the opening to dislodge debris?

It looks like you have an early version. You should contact Behmor with your experience. It's possible that they would be willing to do something for you. They seem like good folks and might recognize that the early production runs had problems. Clearly, if you've been using filtered water it's probably not a user caused issue but rather a production/parts defect. You've got nothing to lose with a simple email to them.

Post back with your results if you go this route.
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imsnowbear
Senior Member
imsnowbear
Joined: 31 Dec 2001
Posts: 29
Location: Iron Mountain, Michigan
Expertise: I love coffee

Grinder: Baratza Virtuoso
Vac Pot: Several, including Sunbeam...
Drip: Technivorm, Melitta Clarity,...
Roaster: SC/GG/Behmor 1600
Posted Thu Sep 26, 2013, 6:42pm
Subject: Re: Now we know what GORT is (Behmor BraZen Brewer)
 

I came across this comment in response to a negative review of the Brazen on the Amazon site:

<quote>
Tahoejoe says:
Firstly we apologize for the issue you encountered and it isn't the carafe but rather an anomoly in some (less than 3% based on units replaced/ extrapolated) of the carafe spouts, an email to tech support will handle an exchange as we revised tooling to address this.

Further on this, the carafe design was that of another manfacturer who had sold and produced over 300,000 units but it was of my chosing we went with it so once we were aware of the issue set about doing a design of our own and that has been completed.

As to scaling we do advise customers, as does every coffee maker manufacturer water and it's mineral content is something only the user can control and that it effects every brewer/ vessel that heats water. As such we strongly recommend using filtered water and more specifically RO.

As stated-

Water quality plays a significant role in producing a great cup of coffee and in maintaining the equipment's functionality. You'll find the BraZen , like all precision brewers, runs at top efficiency when your brewing with quality water, and your cup of coffee is exponentially greater as well.

It is imperative for optimum performance to always use purified water.

Beside tainting the taste of your coffee the negative effects due to mineral build up from hard water can lead to equipment failure.

Attached is link that shows sediment caused from poor quality water in the Brazen and other brewers to include "gold cup" copper boilers. http://www.behmor.com/images/combo_of_sediment.jpg
<end quote>

It appears that a the design of a new carafe have been finished. I'm not sure when it will become available. Behmor assured me that I would be notified.
I hope it's soon. My carafe has become seriously and annoyingly incontinent. It's impossible to pour a cup without wearing rubber boots. Judging by the number of comments in various reviews about this issue, I'd say Joe's assertion that less than 3 percent were affected is inaccurate.

In addition, a disturbing new quirk has developed. When attempting to brew back to back pots, when I pour water into the reservoir for the second pot it immediately begins flowing. The means 2 or 3 ounces of cold water hit the grinds as soon as water is poured into the reservoir. It seems to stop after a couple of ounces, but no amount of button pushing on/off cycling will halt the unwanted water flow. I assume all this means that the solenoid and or valve is going to fail.

In addition, intermittent short potting issues have returned. So far blasting it with a sink spray seems to dislodge whatever debris is interfering with proper function. I know it isn't scaling since we are using commercially softened water exclusively in the thing now.

I've been a big fan of the product and the brew it produces, but the continuing problems are most discouraging.
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PandaMatic
Senior Member


Joined: 26 May 2013
Posts: 40
Location: Detroit, MI
Expertise: I love coffee

Grinder: Hario MSS-1B Mini, Baratza...
Drip: Behmor Brazen
Posted Sun Sep 29, 2013, 12:01pm
Subject: Re: Now we know what GORT is (Behmor BraZen Brewer)
 

We finally have a Behmor-certified solution for the Brazen's drippy carafe!!

tahoejoe made an appearance over at HB. See the following link for details: Click Here (www.home-barista.com) There are instructions detailing how to get the carafe retrofit kit.

Hopefully we'll be seeing tahoejoe return to this forum as well. Even though I was not a member at the time, his input was invaluable earlier in this thread, and it would be great to see that dedication to customers continue.
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