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Brazen Carafe- dribble/ Upper portion-spout replacement kit
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tahoejoe
Senior Member
tahoejoe
Joined: 9 Sep 2003
Posts: 576
Location: San Diego/ Incline Village Nv.
Expertise: I live coffee

Grinder: Solis Maestro
Drip: Behmor Brazen Brew System
Roaster: Behmor 1600
Posted Wed Oct 2, 2013, 9:55am
Subject: Brazen Carafe- dribble/ Upper portion-spout replacement kit
 

Earlier this year, we were made aware of an issue concerning a relatively small percentage of carafes that dribbled. When the issue was brought to our attention, we brought it to the attention of the factory, which was surprised. Mr Coffee had used that carafe in over 200,000 units without any reports of this dribbling effect.

I want to personally apologize to every Behmor Brazen customer affected by this.

Despite the low overall percentage of carafes involved, we felt the best solution was to do a complete spout/upper portion redesign. The full vetting/testing is completed, and all involved are more than satisfied with the results. We hope you will be, too.

Starting Monday- September 20th, we will have a kit available for anyone interested (instruction sent via email) in swapping the old upper portion of the carafe with the new one. The swap requires two screwdrivers (small flat head and a Phillips) and about 5 minutes’ time.

Video of the procedure can be found at You Tube by doing a keyword search- Behmor Carafe Upper Portion or directly at:  

http://www.youtube.com/watch?v=66Ma7kRehd0

If you have a carafe that has issues with dribbling, please send an email to: support@behmor.com  

Please provide the following data:

Subject line: Carafe Kit  
Body: Name, address, serial number and where purchased.  No P.O. Boxes, please.

I’d also like to thank all those who have assisted and displayed a great deal of patience while Behmor found a solution.

We’ll also be doing a swap on existing inventory, so all new units will ship with the corrected carafe and kits provided to distributors for distribution if needed.

Again, my personal and sincerest apologies for the issue and any inconvenience it has caused.

Best regards,

Joe Behm

 
REMINDER: Never leave the roaster unattended when in use !!   And remember to use our Rosetta Stone tip PART V PARAGRAPH 3.. it works !!!

www.behmor.com

Twitter: www.twitter.com/behmor
Facebook: http://www.facebook.com/pages/Behmor-Inc/214061212036763#!
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frcn
Senior Member
frcn
Joined: 23 Dec 2001
Posts: 3,284
Location: Northern California
Expertise: Professional

Espresso: Vibiemme Domobar Double
Grinder: Mazzer Kony, Baratza...
Vac Pot: Hario, 2 Cory pots, 1 Cory...
Drip: Behmor Brazen, Bunn A10 mod...
Roaster: computer controlled Hottop,...
Posted Wed Oct 2, 2013, 11:28am
Subject: Re: Brazen Carafe- dribble/ Upper portion-spout replacement kit
 

I received an early replacement carafe with the new spout and found the new design a pleasure to use. No more dribbles! And once again, Joe and Behmor provides world-class customer service.

 
Visit My Website
www.EspressoMyEspresso.com
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LIY
Senior Member


Joined: 29 Jan 2008
Posts: 13
Location: Baltimore, MD, USA
Expertise: I live coffee

Posted Fri Oct 4, 2013, 4:14am
Subject: Re: Brazen Carafe- dribble/ Upper portion-spout replacement kit
 

I have installed the kit (about 5 minutes worth of work).  The dribble is gone!  Thank you, Joe!  Thank you, Lord!

LIY
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tahoejoe
Senior Member
tahoejoe
Joined: 9 Sep 2003
Posts: 576
Location: San Diego/ Incline Village Nv.
Expertise: I live coffee

Grinder: Solis Maestro
Drip: Behmor Brazen Brew System
Roaster: Behmor 1600
Posted Fri Oct 4, 2013, 1:33pm
Subject: Re: Brazen Carafe- dribble/ Upper portion-spout replacement kit
 

LIY Said:

I have installed the kit (about 5 minutes worth of work).  The dribble is gone!  Thank you, Joe!  Thank you, Lord!

LIY

Posted October 4, 2013 link

Thanks for taking the time to write this, it's indeed appreciated and genuinely so.

Thank you
Joe

 
REMINDER: Never leave the roaster unattended when in use !!   And remember to use our Rosetta Stone tip PART V PARAGRAPH 3.. it works !!!

www.behmor.com

Twitter: www.twitter.com/behmor
Facebook: http://www.facebook.com/pages/Behmor-Inc/214061212036763#!
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cafedj
Senior Member


Joined: 3 Oct 2003
Posts: 653
Location: NC
Expertise: I love coffee

Espresso: Bialetti, Aeropress
Grinder: Rocky doserless
Vac Pot: Bodum
Drip: Behmor Brazen
Roaster: Counter Culture
Posted Fri Oct 11, 2013, 8:08am
Subject: Re: Brazen Carafe- dribble/ Upper portion-spout replacement kit
 

Ditto here.  Replacement parts promptly received, simple installation done, and it now pours dribble free.

Thanks very much for taking this seriously, putting in the effort to solve it, and freely providing the parts.  Much appreciated.
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tahoejoe
Senior Member
tahoejoe
Joined: 9 Sep 2003
Posts: 576
Location: San Diego/ Incline Village Nv.
Expertise: I live coffee

Grinder: Solis Maestro
Drip: Behmor Brazen Brew System
Roaster: Behmor 1600
Posted Wed Oct 30, 2013, 7:16am
Subject: Re: Brazen Carafe- dribble/ Upper portion-spout replacement kit
 

cafe.. anytime I hear of anything occurring such as this, with the brewer or roaster for that matter my ears perk up. If we/I hear of two instances my eyes widen and I'm asking engineers questions for possible reasons/ causes. We do tear downs on everything and search for units that repeat issues so we can test..

We take this and all issues very seriously.. Service and quality first.

Thanks again to all for their patience..

 
REMINDER: Never leave the roaster unattended when in use !!   And remember to use our Rosetta Stone tip PART V PARAGRAPH 3.. it works !!!

www.behmor.com

Twitter: www.twitter.com/behmor
Facebook: http://www.facebook.com/pages/Behmor-Inc/214061212036763#!
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PandaMatic
Senior Member


Joined: 26 May 2013
Posts: 40
Location: Detroit, MI
Expertise: I love coffee

Grinder: Hario MSS-1B Mini, Baratza...
Drip: Behmor Brazen
Posted Wed Oct 30, 2013, 8:39pm
Subject: Re: Brazen Carafe- dribble/ Upper portion-spout replacement kit
 

Joe,

This is a little bit off topic, but in some other threads a few months ago there was speculation that you are developing the Brazen version 2. Can you substantiate these rumors? If so, any estimate on when the new and improved model would come to market?

I love my original Brazen, but would definitely be first in line to upgrade if/as soon as one is available. :-D

Thanks!
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RandomTask
Senior Member


Joined: 30 Jan 2013
Posts: 61
Location: Saskatchewan, Canada
Expertise: I love coffee

Grinder: Barratza Encore
Drip: Behmor Brazen
Roaster: Behmor 1600
Posted Mon Nov 4, 2013, 12:48pm
Subject: Re: Brazen Carafe- dribble/ Upper portion-spout replacement kit
 

I just wanted to post that I received a replacement spout for my Brazen. It took a little over a week and a half from when I contacted support. Taking into account that I live in Canada vs the US, it was probably shipped within a day of my request.

I also wanted to comment that it was as easy to replace as the instructional video showed, taking me almost the same amount of time to do (less than 5 minutes). It's honestly surprising when something is actually as easy as they say it is.

Well done.
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