laservet Senior Member Joined: 12 Jun 2003 Posts: 238 Location: Williamsburg Expertise: I love coffee
Espresso: La Marzocco GS/3 Grinder: Versalab M3, Mazzer Mini Vac Pot: Zojirushi Drip: Bunn SmartWave APS, Bodum...
Posted Sat Jul 6, 2013, 7:25am Subject: Grindenstein/Dreamfarm -- great customer service!
I bought a Grindenstein knock box several years ago because they are a sponsor of CG. After banging on it for years the bang bar broke. I understand that later models have a metal insert to prevent this. I called Dreamfarm to see if I could order a replacement bar or if I just need to buy a new Grindenstein. The pleasant woman who answered their phone told me the bar isn't replaceable, but she would take my name and address and send me a new Grindenstein at no charge. It arrived a couple of days ago.
In this era of customer nonservice it was a very pleasant surprise to receive such superb customer service on a product that is so inexpensive many years after purchase. I'm going to buy some of their other products as gifts for friends and family.
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