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Vario-W vs. Vario Question

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Discussions > Espresso > Grinders -... > Vario-W vs....

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Marc_T
Senior Member

Joined: 13 Mar 2002
Posts: 94
Location: Baltimore
Expertise: I like coffee

Espresso: PID Silvia
Grinder: Mazzer Mini; Solis Maestro...
Vac Pot: Cory 8 cup
Drip: Technivorm; Vintage Chemex;...
Roaster: Hearthware Precision

Posted Fri Jan 13, 2012, 5:25am Subject: Vario-W vs. Vario Question

I just ordered a Vario-W from Whole Latte Love. However, they sent a Vario. Now, I have to wait for a UPS label and they will not release the W, until the return package with the Vario is confirmed by UPS. It will only be a few days or a week extra wait. On the other hand, I weigh my beans using my current set up, and its not a major hassle, plus I would save a few $'s. Should I hold out for the W? Is there no difference in grind quality between the Vario and the Vario-W? Any other considerations? Thanks!

samuellaw178
Senior Member

Joined: 22 Jan 2011
Posts: 367
Location: State College
Expertise: I love coffee

Espresso: Cremina '83, Faetma Baby...
Grinder: Pharos #161, Baratza Preciso
Drip: Aeropress, Moka pot

Posted Fri Jan 13, 2012, 5:41am Subject: Re: Vario-W vs. Vario Question

Why not use the Vario while waiting for it? Or were you not allowed to use if you want to return? The Vario and Vario-W are essentially the same grinders, with the same burrs, motor, deisgn etc. The only extra is the weighing system on the W. So their grind qualities are the same.

Posted Fri Jan 13, 2012, 5:48am Subject: Re: Vario-W vs. Vario Question

I dont think I can use the errantly shipped Vario. However, I dont understand why Whole Latte Love didn't automatically overnight the grinder I actually ordered! I view there handling of this as a customer service failure.

jwoodyu
Senior Member

Joined: 31 Dec 2010
Posts: 704
Location: Michigan
Expertise: I love coffee

Espresso: Allex Duetto II
Grinder: Mazzer Major
Roaster: Poppery

Posted Fri Jan 13, 2012, 6:11am Subject: Re: Vario-W vs. Vario Question

They have wasted your time and questioned your character so i would just take the credit and then take my money somewhere else. Document it all very well so you have something for credit card company, BBB and most importantly your state's attorney general office for consumer affairs. They have been rude not criminal but it never hurts to be prepared and organized incase it turns ugly.

You know those people that want to tell you how to raise your kids but have none of their own? That is how i feel when someone with a kitchen appliance tells me how the merits or dis-merits of my machine or how to use it.

Posted Fri Jan 13, 2012, 6:34am Subject: Re: Vario-W vs. Vario Question

Take the credit? Wouldn't that still be giving them business?

jwoodyu
Senior Member

Joined: 31 Dec 2010
Posts: 704
Location: Michigan
Expertise: I love coffee

Espresso: Allex Duetto II
Grinder: Mazzer Major
Roaster: Poppery

Posted Fri Jan 13, 2012, 6:42am Subject: Re: Vario-W vs. Vario Question

No I mean a full refund not and exchange. I suppose you could see that as a case of cutting off your nose to spite your face but that is really not how i would feel about it. I just would not do business with them and their attitude about the customer. Not mean spirited at all I just think you can probably buy it from some other vendor and I be grinding away, return that one for full credit and all before your credit card bill is due, with a little luck :) I really like my regular vario and don't think i will upgrade to the W but then again I have never used a W.

You know those people that want to tell you how to raise your kids but have none of their own? That is how i feel when someone with a kitchen appliance tells me how the merits or dis-merits of my machine or how to use it.

takeshi
Senior Member

Joined: 12 Oct 2002
Posts: 731
Location: Houston
Expertise: I live coffee

Espresso: Silvia
Grinder: Super Jolly
Roaster: Amaya Roasting

Posted Fri Jan 13, 2012, 8:10am
Subject: Re: Vario-W vs. Vario Question

Marc_T Said:

However, I dont understand why Whole Latte Love didn't automatically overnight the grinder I actually ordered! I view there handling of this as a customer service failure.

Posted January 13, 2012 link

A lot of companies in general (i.e not just espresso vendors) won't cross ship without a credit authorization to cover them in case something happens -- especially for something with a Vario W's price tag.

Posted Fri Jan 13, 2012, 8:14am Subject: Re: Vario-W vs. Vario Question

Well, they have my credit card info and I'd be happy to provide authorization for a new charge, while the transfer occurs....I was never offered the option.

jbviau
Senior Member

Joined: 12 Jul 2010
Posts: 650
Location: Baltimore, MD
Expertise: I love coffee

Espresso: Gaggia Classic
Grinder: Preciso / LIDO
Drip: Trifecta MB / Eva Solo...

Posted Fri Jan 13, 2012, 8:21am Subject: Re: Vario-W vs. Vario Question

It appears you're on the fence, so I'll just ask: do you use the hopper much? Or mostly single-dose? What you said about weighing beans makes me think the latter. If so, I'd seriously consider keeping the plain old Vario (blessing in disguise?). I exclusively single-dose and found the Esatto wasn't my style (sold it after a month). Weight-based grinding seems to me to be a better fit with hopper-friendly types who go through a lot of coffee.

Posted Fri Jan 13, 2012, 8:24am Subject: Re: Vario-W vs. Vario Question

Yeah, mostly single dose. I am on the fence and might just ask for a refund of the difference. BTW, Im in Balto too.....have you been to LaMill yet?

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