winefood Senior Member Joined: 16 Jan 2012 Posts: 10 Location: Santa Rosa Expertise: I love coffee
Espresso: Coffee Gaggia Grinder: Looking for a new one Vac Pot: SS. Bodum French Press
Posted Thu Jan 19, 2012, 12:03pm Subject: What on-line coffee equipment has the best customer service?
There are a lot of companies to choose from. Which company has conscientious, honest and efficient customer service? Probably many of them, but I am looking for recommendations and stay away warnings as well.
emradguy Senior Member Joined: 31 Mar 2011 Posts: 1,722 Location: Houston Expertise: I live coffee
Espresso: Izzo Alex Duetto II Grinder: MacapM4T, Macap M4, OE Lido,... Drip: Espro press; Aeropress Roaster: internet
Posted Thu Jan 19, 2012, 12:15pm Subject: Re: What on-line coffee equipment has the best customer service?
I've been very happy with the service at Chris' Coffee Service. I believe they have some of the best service I've ever recieved from any company in any market. Additionally. they have been praised numerous times throughout this forum for excellent service.
I have had a bad experience from 1st-line. In fact, I would say they were rude to me. I warned a firned about that, and despite my warning, he had a similar experience. I haven't done business with them for over 5 years (maybe longer), so I can't speak for their current habits.
germantownrob Senior Member Joined: 2 Dec 2007 Posts: 2,017 Location: Philadelphia Expertise: I love coffee
Espresso: Duetto 3, A Dead Oscar Grinder: Vario-W, Preciso w/Esatto,... Drip: Brazen Roaster: Diedrich IR-1, HT B
Posted Thu Jan 19, 2012, 12:35pm Subject: Re: What on-line coffee equipment has the best customer service?
Chris' is the only place I have done business with and couldn't be happier with them. Can they please everyone? There are a few posts that creep up with unhappy customers as there are tons of happy customer posts about 1st line.
jwoodyu Senior Member Joined: 31 Dec 2010 Posts: 704 Location: Michigan Expertise: I love coffee
Espresso: Allex Duetto II Grinder: Mazzer Major Roaster: Poppery
Posted Thu Jan 19, 2012, 12:44pm Subject: Re: What on-line coffee equipment has the best customer service?
germantownrob Said:
Chris' is the only place I have done business with and couldn't be happier with them. Can they please everyone? There are a few posts that creep up with unhappy customers as there are tons of happy customer posts about 1st line.
+1 very well said. Sales support was good but the tech support was the bomb in my case.
You know those people that want to tell you how to raise your kids but have none of their own? That is how i feel when someone with a kitchen appliance tells me how the merits or dis-merits of my machine or how to use it.
Posted Thu Jan 19, 2012, 1:10pm Subject: Re: What on-line coffee equipment has the best customer service?
ChrisCoffee, most definitely! He is extremely helpful and supportive, also after the sale. I am very satisfied with their service and expertise (bought two espresso machines, grinders, filters system, various upgrades and some other stuff from them).
Re 1st-line I can confirm what emradguy said. I had some really rude and abrasive experiences with them, and decided not to do business with them again.
I will go out on a limb and say John meant good. Tech at Chris' has been over the top helpful with trouble shooting all the way through doing the repair no matter how stupid silly some of my problems have been.
Posted Thu Jan 19, 2012, 5:58pm Subject: Re: What on-line coffee equipment has the best customer service?
I recently purchased a new machine and grinder from chris coffee. they gave me a overwhelming amount of info on each machine I enquired about and was never rude. even talked to me after store hours and on a holiday to boot to help me decide what would best suit my needs. Tech support seems to be tops also.
slybarman Senior Member Joined: 3 Nov 2011 Posts: 331 Location: usa Expertise: I love coffee
Espresso: La Nuova Era Cuadra Grinder: Baratza Vario
Posted Sat Jan 21, 2012, 7:02am Subject: Re: What on-line coffee equipment has the best customer service?
I purchased a machine and grinder from 1st line last month and my experience was good. The items arrived the next day and support/tech emails were answered very quickly (within 30 minutes including night and weekend). That was my experience - YMMV.
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