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Baratza Preciso Replacement Unit
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Discussions > Espresso > Grinders -... > Baratza Preciso...  
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germantownrob
Senior Member
germantownrob
Joined: 2 Dec 2007
Posts: 2,141
Location: Philadelphia
Expertise: I love coffee

Espresso: Duetto 3, A Dead Oscar
Grinder: Vario-W, Preciso w/Esatto,...
Drip: Brazen
Roaster: Diedrich IR-1, HT B
Posted Wed Dec 12, 2012, 6:34pm
Subject: Re: Baratza Preciso Replacement Unit
 

rpaulo Said:

I called Baratza and they sent me a replacement plastic ring (mine was broken). Now it's even worse. :-( I decided to upgrade to the Vario and I hope that will be the end of the story. Although the customer service is top notch, I'm not sure I'll buy from them again.

Posted December 11, 2012 link

Each persons experience is different. I bought my first burr grinder from Baratza, the Vituoso in 07', since I bought the Vario, the Preciso and the Esatto, and the Vario-W. Has it been trouble free? No. Hassle free? No. Has every problem been rectified? Yes Was every problem rectified in a timely manner to an overly caffeinated man? No. Was it recrtified in a timely manner for a normal human? Yes.  Bottom line is that this company goes above and beyond to take care of any single issue I have ever had. I have had the pleasure multiple times to have the owner, Kyle, handle the problems I was having even way out of warenty, they want you happy grinding with a functioning grinder.

There are plenty of commercial grinders out there that will perform in the home even when purchased used for years to come with little to no problems and a size to match. When my kids are old enough to do a full kitchen remodel I will have the espresso bar that will handle a titian grinder.

The Preciso blows the Vario away when it comes to coarse grind brews and the Vario set up for my espresso setup will not do grind coarse enough for the Brazen drip brewer.
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rpaulo
Senior Member


Joined: 28 Sep 2012
Posts: 33
Location: USA
Expertise: Just starting

Espresso: Rancilio Silvia
Grinder: Baratza Vario
Posted Wed Dec 12, 2012, 10:58pm
Subject: Re: Baratza Preciso Replacement Unit
 

germantownrob Said:

Each persons experience is different. I bought my first burr grinder from Baratza, the Vituoso in 07', since I bought the Vario, the Preciso and the Esatto, and the Vario-W. Has it been trouble free? No. Hassle free? No. Has every problem been rectified? Yes Was every problem rectified in a timely manner to an overly caffeinated man? No. Was it recrtified in a timely manner for a normal human? Yes.  Bottom line is that this company goes above and beyond to take care of any single issue I have ever had. I have had the pleasure multiple times to have the owner, Kyle, handle the problems I was having even way out of warenty, they want you happy grinding with a functioning grinder.

Posted December 12, 2012 link

Like I said, their customer service is top notch. They have solved my issue (assuming the Vario will work for several years) and I'm very thankful for that.

We made the personal decision not to buy from them again based on many factors namely:
  • the replacement policy (refubs vs. new)
  • the amount of $$ we spent on coffee beans to test broken grinders
  • the time between failures (2 months)
  • the fact that the first machine was defective and was never part of the Preciso recall they had months (or years?) ago

I understand that Baratza reads this forum. I also understand that they probably want to limit some of the financial damage created by broken grinders and can't upgrade everyone to the Vario for a lower price. First impressions are really important for a company.

germantownrob Said:

The Preciso blows the Vario away when it comes to coarse grind brews and the Vario set up for my espresso setup will not do grind coarse enough for the Brazen drip brewer.

Posted December 12, 2012 link

Yes, the Preciso might be very good for coarse grinds, but I only care about Espresso grinds.
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Izzo
Senior Member


Joined: 30 Oct 2012
Posts: 3
Location: Chicago
Expertise: I love coffee

Posted Wed Jul 10, 2013, 11:21pm
Subject: Re: Baratza Preciso Replacement Unit
 

Here I am again, after 2 Preciso's in 4 months my new replacement Vario just stopped working after only 8 months.  At some point it's not just about customer service it's about getting a quality made robust product.  It really pains me to say this because like I've said all along when all three of these grinders were working they put out great espresso, but enough is enough.  You just cannot sell a plus $400 machine that craps out in 8 months.  The motor no longer runs even with the hopper safety switch engaged and the front panel LED's working.  I am pretty certain that I'm at my limit and once this machine gets fixed I'm putting it on eBay and getting a mazer or at least a grinder in that league.  My wife and I both drink 6 shots before noon everyday so we I cannot have that supply interrupted by having a non working grinder.
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Rhinoevans
Senior Member


Joined: 21 Sep 2003
Posts: 178
Location: Las Vegas
Expertise: I love coffee

Espresso: La Spaziale S1, Starbucks...
Grinder: Rocky DL
Vac Pot: N/A
Drip: N/A
Roaster: N/A
Posted Thu Jul 11, 2013, 8:10pm
Subject: Re: Baratza Preciso Replacement Unit
 

I have been looking for a new grinder.  Read all the post on these grinders, and actually seemed to good to be true for the price.  I guess you get what you pay for.  My Rocky Doserless is 9 years old.  Still runs great and never had a problem.  In fact I have never replaced the burr set.  Just ordered a new set yesterday after reading most people replace after 2 years.  Mine still grinds great espresso. Maybe I wasted $30.  Will be interesting to see difference in new burr set.  Guess I will pass on these Baratza grinders. Great CS is not enough for me.  Just like the Breville DB, on paper great machine, CS outstanding from what I hear, but product reliability not so great.   Getting a quick replacement unit is not my idea of a good deal, just to save a few bucks on the purchase price.  JMHO
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IMAWriter
Senior Member
IMAWriter
Joined: 4 Jul 2002
Posts: 5,844
Location: Brentwood, TN
Expertise: I live coffee

Espresso: Bezzera Strega
Grinder: Forte, OE Pharos,...
Vac Pot: Adcraft SS, Yama 8 cup
Drip: Brazen, Kalita, Chemex,...
Roaster: Behmor 1600, CO/UFO combo
Posted Thu Jul 11, 2013, 10:07pm
Subject: Re: Baratza Preciso Replacement Unit
 

germantownrob Said:

The Preciso blows the Vario away when it comes to coarse grind brews and the Vario set up for my espresso setup will not do grind coarse enough for the Brazen drip brewer.

Posted December 12, 2012 link

That is odd, Rob. My Vario W is set for espresso Macro 1 notch down from the top. Micro about 1/2 from the top. (K-ish)
Yet, my BraZen brew is perfect with my Macro at 5. I use a paper filter. With the provided mesh filter, I'd prolly go 6, maybe even 7.
You must REALLY be calibrated fine, but I can't see how it would be much different. Motor whine should occur pretty much the same for most users.
My tip with the BraZen is to try shortening the "pre-infuse" time to maybe 45 seconds, so as to avoid over extraction. YMMV :>D



EDIT for typos.

 
Rob J (LMWDP #187)
My Music Production web site:
www.robertjason.com
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CarloM
Senior Member


Joined: 1 Apr 2013
Posts: 321
Location: Los Angeles
Expertise: I live coffee

Espresso: Vetrano V2B
Grinder: Mazzer Mini-E Type A, SJ...
Drip: Toddy
Posted Thu Jul 18, 2013, 9:42am
Subject: Re: Baratza Preciso Replacement Unit
 

Copying the bulk of my post in the other Preciso thread just to add to the "knowledge base" for people who are making grinder decisions. My original Preciso purchase was a new machine in March of 2012 (so the new model with the new burrs). The following is what happened:

----------------

There are definite QC issues with the Preciso. I bought my first one 18 months ago and the grind started drifting, me needing to turn it finer and finer to maintain an espresso grind until there were no more adjustments left. I never adjusted the grind unless the grinder was grinding. Contacted Baratza and was told that they changed calibration methods and cross-shipped a new one to me (so major points for customer service).

Over the course of several months the *exact same thing* happened. Talked to Baratza again. Was told they started gluing down adjustment ring (which others here have mentioned). Cross-shipped me a third one (again, major CS points).

Guess what. On my third Preciso, this time with the glued down adjustment ring. Same thing. So rather than get a fourth cross-shipped to me, I just contacted the place I bought it from who offered me a full credit towards a new grinder, and I bought a Mazzer Mini-E. I've never looked back. The grind quality and consistency are heads and shoulders above the Preciso. Yes going from $300 to a $700 grinder (whether it's the Mini-E or another comparable make/model) is steep. But in that price range and higher, it is likely "the last grinder you'll ever need" with only burr replacements in your future (and maybe motor replacement if you keep it long enough).

Just my own experience and advice, for you to take or leave.
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jtferraro
Senior Member


Joined: 24 Jun 2013
Posts: 49
Location: CT
Expertise: I love coffee

Espresso: Starbucks (Saeco) Barista,...
Grinder: Baratza Vario
Vac Pot: Aerobie Aero Press
Drip: Bonavita Thermal
Roaster: none
Posted Thu Jul 18, 2013, 7:39pm
Subject: Re: Baratza Preciso Replacement Unit
 

CarloM Said:

There are definite QC issues with the Preciso...

Posted July 18, 2013 link

Do you know if the Vario is more reliable?
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CarloM
Senior Member


Joined: 1 Apr 2013
Posts: 321
Location: Los Angeles
Expertise: I live coffee

Espresso: Vetrano V2B
Grinder: Mazzer Mini-E Type A, SJ...
Drip: Toddy
Posted Thu Jul 18, 2013, 8:29pm
Subject: Re: Baratza Preciso Replacement Unit
 

I don't. I only know there were quite a few complaints about the Preciso, including with my reseller who said he'd heard from his colleagues about similar complaints from other customers regarding this make and model.

If there aren't a lot of threads about the Vario, that might be a safer model. But even when the Preciso wasn't out-of-spec, it's "best" grind didn't compare with the Mazzer Mini. So if the Vario uses a similar grind mechanism and burr, I'd counsel stepping up to a Mazzer or similar higher-end machine.
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IMAWriter
Senior Member
IMAWriter
Joined: 4 Jul 2002
Posts: 5,844
Location: Brentwood, TN
Expertise: I live coffee

Espresso: Bezzera Strega
Grinder: Forte, OE Pharos,...
Vac Pot: Adcraft SS, Yama 8 cup
Drip: Brazen, Kalita, Chemex,...
Roaster: Behmor 1600, CO/UFO combo
Posted Sun Jul 21, 2013, 8:43pm
Subject: Re: Baratza Preciso Replacement Unit
 

CarloM Said:

Copying the bulk of my post in the other Preciso thread just to add to the "knowledge base" for people who are making grinder decisions. My original Preciso purchase was a new machine in March of 2012 (so the new model with the new burrs). The following is what happened:

----------------

Posted July 18, 2013 link

"Cross-posting" is not allowed on CG, and your post will hopefully be moderated as such.
"No cross posting allowed - do not post your topic to more than one forum, nor repost a topic to the same forum."

This (the above quote)is posted at the bottom of every forum page

 
Rob J (LMWDP #187)
My Music Production web site:
www.robertjason.com
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CarloM
Senior Member


Joined: 1 Apr 2013
Posts: 321
Location: Los Angeles
Expertise: I live coffee

Espresso: Vetrano V2B
Grinder: Mazzer Mini-E Type A, SJ...
Drip: Toddy
Posted Sun Jul 21, 2013, 11:06pm
Subject: Re: Baratza Preciso Replacement Unit
 

IMAWriter Said:

"Cross-posting" is not allowed on CG, and your post will hopefully be moderated as such.
"No cross posting allowed - do not post your topic to more than one forum, nor repost a topic to the same forum."

This (the above quote)is posted at the bottom of every forum page

Posted July 21, 2013 link

If the mods deem it inappropriate I welcome their actions, it's their forum.

However I interpret "no cross posting" differently, because here's what the forum rules actually say:
"No cross posting allowed - do not post your topic to more than one forum, nor repost a topic to the same forum."

See that explanation: do not post your TOPIC to more than one forum or report the topic in the same forum. I do not read this to apply to REPLIES. What this rule is in place for, here and in many other forums, is to keep people from asking the same question over and over in multiple forums, or in the same one.

In my opinion, a helpful reply to someone else's unique topic, it should be allowed. For example, if I just bought a BRAND X espresso machine, and I post here that I have a problem with it, I sure hope that someone who has also had that problem with BRAND X would be allowed to reply to my thread, even though they may have replied to another person's thread with the exact same experience. That's not spamming the board. That's trying to help someone out with a problem even though you may have posted that same experience in a different thread.

Now if I just posted ten times in ten similarly worded topics in the same (or multiple) forums: my BRAND X espresso machine is broken, then I'm cross-posting/spamming the board.
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