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Discussions > Espresso > Grinders -... > preciso woes  
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conteur
Senior Member
conteur
Joined: 19 Feb 2007
Posts: 9
Location: Florida
Expertise: I live coffee

Espresso: La Pavoni Europicola, Bruni...
Grinder: Various hand mills
Roaster: Heat gun and dog bowl.
Posted Fri Feb 15, 2013, 7:58am
Subject: Re: preciso woes
 

I went to their support site and submitted a complaint. They never responded.
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D4F
Senior Member


Joined: 15 Mar 2012
Posts: 2,038
Location: USA
Expertise: I like coffee

Espresso: Gaggia Classic PID
Grinder: Baratza Forte-AP
Posted Fri Feb 15, 2013, 9:11am
Subject: Re: preciso woes
 

Try a phone call and ask if they can help you.  What have you got to lose?  Seems like those who do not like the grinder have still noted great service.  They can tell from the number if it is the old gearbox, and just might help you out.

 
D4F also at
http://www.gaggiausersgroup.com/
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redkiosk
Senior Member
redkiosk
Joined: 13 May 2012
Posts: 225
Location: Chicago Metro Area
Expertise: I love coffee

Espresso: Illy Francis-Francis X1
Grinder: Baratza Preciso w/ Esatto...
Vac Pot: Someday, very intriguing!
Drip: Trifecta MB, Kalita Wave...
Roaster: A sure path to divorce!
Posted Fri Feb 15, 2013, 9:39am
Subject: Re: preciso woes
 

My Preciso w/Esatto is just under a year old. Baratza replaced my grinder after one month because it fell within the group that did not have the adjustment ring glued down. Since then, absolutely no problems at all. It's used only for my Trifecta MB, so any grind adjustments are minor. I do clean the grinder throughly after every change of coffee (12-24 oz), removing the top burr and inspecting plastic parts for wear or cracks. Besides following the rule for adjusting grind only while grinding or empty, I use this grinder as it should be, multiple times every day. For the price, what it does and how well it does it, I can't complain. Take care!

Jim

 
The pathologically precise are annoying, but right!
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pilot25
Senior Member


Joined: 7 Jan 2012
Posts: 119
Location: MD

Espresso: Rancilio Silvia
Grinder: Preciso
Posted Tue Feb 19, 2013, 12:24pm
Subject: Re: preciso woes
 

Conteur,

Baratza knows the gearbox was a POS.  They have readily replaced ones out of warranty.  I would call them and they probably will send you a referb or at least a new gearbox you can install.  I talked to the designer of the Preciso and he lamented over the gearbox choice in the original design.
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Madurodave
Senior Member


Joined: 3 Feb 2012
Posts: 141
Location: NH
Expertise: I live coffee

Espresso: Rancilio Silvia
Grinder: Baratza Virtuoso Preciso
Vac Pot: Yama 5 cup
Drip: Mr Coffee, perculator
Roaster: HotTop B, West Bend Air...
Posted Tue Feb 19, 2013, 12:45pm
Subject: Re: preciso woes
 

D4F Said:

Could the problems or lack of problems be related to how we use the Preciso?

Posted February 13, 2013 link

Definitely. I grind for espresso, so minimal changes to the gearbox. Others like pilot25 who moves the gearbox from coarse to fine frequently experience issues. So the Preciso works well for most but those who vary grinds greatly will probably experience a higher failure rate.

 
Dave
Harley rider, Espresso drinker, Primo XL grill
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Madurodave
Senior Member


Joined: 3 Feb 2012
Posts: 141
Location: NH
Expertise: I live coffee

Espresso: Rancilio Silvia
Grinder: Baratza Virtuoso Preciso
Vac Pot: Yama 5 cup
Drip: Mr Coffee, perculator
Roaster: HotTop B, West Bend Air...
Posted Tue Feb 19, 2013, 12:48pm
Subject: Re: preciso woes
 

conteur Said:

I can only second everything being said here. I own a Preciso, and even though it is over a year old it hasn't been used that much. The gearbox is shot. I brew mostly pour over and an occasional espresso. The gearbox failed without doing a lot of adjustment. I just wish I had used the machine more often so that it would have failed in the warranty period. What a piece of crap! I'll just chalk it up to a $300 lesson/mistake.

Posted February 15, 2013 link

Call them and/or e-mail them. I am sure they will make it right for you.

 
Dave
Harley rider, Espresso drinker, Primo XL grill
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JimOD
Senior Member
JimOD
Joined: 24 Jun 2012
Posts: 31
Location: Orange, CA
Expertise: I love coffee

Espresso: Saeco Aroma Non Pressurized
Grinder: Baratza Preciso with Esatto
Drip: Bunn NHBX-B
Posted Tue Feb 19, 2013, 3:32pm
Subject: Re: preciso woes
 

Henry Ford began with the Model A.  Each successive model was the next letter in the alphabet.  He finally delivered a premium product with the Model T.  I'm sure many buyers of models A through S wish Ford had simply begun with the Model T, but it doesn't work that way.  He required field use by customers to supply accurate feedback.  He required time for he and his engineers to digest the feedback and try solutions.  Although each model, beginning with the Model A, was Ford's best effort at the time, there is no substitute for actual customer use.

Baratza is trying to deliver a precision product to a discriminating market for about half the price of comparable products.  I'm happy they are.  My first Preciso with the older gear box delivered a consistently good espresso grind for six months, allowing a beginner like me to start learning about espresso on a tight budget.  After six months, when the machine failed, they delivered a new one to me with the upgraded gear box within four days of my original email.

Beginners don't want to blindly invest $1000+ in a new hobby/endeavor.  They need a grinder that allows them to begin exploring the world of espresso at an investment level that makes sense.  I applaud Baratza for taking the slings and arrows of addressing this market.

If my new Preciso eventually fails, and Baratza tells me their current Preciso will last for years, I'll buy another Preciso.  If the Preciso is still only lasting a year or two, I'll buy a Vario, but I'm sticking with Baratza.

 
My tongue is burned
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conteur
Senior Member
conteur
Joined: 19 Feb 2007
Posts: 9
Location: Florida
Expertise: I live coffee

Espresso: La Pavoni Europicola, Bruni...
Grinder: Various hand mills
Roaster: Heat gun and dog bowl.
Posted Tue Mar 12, 2013, 4:46am
Subject: Re: preciso woes
 

Here is a follow-up to my complaint about my Preciso. Apparently my original complaint submission to Baratza Support got lost in their system. After posting here I resubmitted the complaint and received an immediate response from Pierce Jens. They supplied me with replacement parts and detailed (youtube) instructions as to how to replace the damaged gears at no cost. They asked if I could perform the repair myself, or if I thought I needed to return the product to them. I opted to do the repair myself, and I am glad that I did. I now feel I have a more intimate understanding of the grinder and it's inner workings. I still think that it is unfortunate that a defectively designed product was released for distribution, but I will have to say that Baratza's customer service is outstanding. Bravo Baratza.
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IMAWriter
Senior Member
IMAWriter
Joined: 4 Jul 2002
Posts: 5,965
Location: Brentwood, TN
Expertise: I live coffee

Espresso: Bezzera Strega
Grinder: Forte, OE Pharos,...
Vac Pot: Adcraft SS, Yama 8 cup
Drip: Brazen, Kalita, Chemex,...
Roaster: Behmor 1600+, CO/UFO combo
Posted Tue Mar 12, 2013, 7:47pm
Subject: Re: preciso woes
 

conteur Said:

Here is a follow-up to my complaint about my Preciso. Apparently my original complaint submission to Baratza Support got lost in their system. After posting here I resubmitted the complaint and received an immediate response from Pierce Jens. They supplied me with replacement parts and detailed (youtube) instructions as to how to replace the damaged gears at no cost. They asked if I could perform the repair myself, or if I thought I needed to return the product to them. I opted to do the repair myself, and I am glad that I did. I now feel I have a more intimate understanding of the grinder and it's inner workings. I still think that it is unfortunate that a defectively designed product was released for distribution, but I will have to say that Baratza's customer service is outstanding. Bravo Baratza.

Posted March 12, 2013 link

I believe the phrase "defectively designed" is a bit harsh, and perhaps unrealistic. Please allow me to explain.
How many bugs are there in nearly every release of a new OS for Windows and Mac? Let me count the ways.
Same with nearly every piece of music software I install. Invention often comes with some growing pains.

That said, as you correctly and considerately noted, when a company backs their product as does Baratza (and thankfully some other companies as well) the consumer wins, even if it's a bit of a struggle occasionally.

What's cool is that YOU were treated with the respect you deserved, and you've got the grinder doing it's job as you've hoped it would.



EDITED for many typos.

 
Rob J (LMWDP #187)
My Music Production web site:
www.robertjason.com
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kboom1
Senior Member
kboom1
Joined: 31 Aug 2009
Posts: 310
Location: Northeastern Pennsylvania
Expertise: I live coffee

Espresso: Alex2HX,Alex Duetto,Rancilio...
Grinder: Rancilio Rocky,Vario
Roaster: Behmor x2 / USRC Sample...
Posted Wed Mar 13, 2013, 5:37am
Subject: Re: preciso woes
 

IMAWriter Said:

I believe the phrase "defectively designed" is a bit harsh, and perhaps unrealistic. Please allow me to explain.
How many bugs are there in nearly every release of a new OS for Windows and Mac? Let me count the ways.
Same with nearly every piece of music software I install. Invention often comes with some growing pains.

That said, as you correctly and considerately noted, when a company backs their product as does Baratza (and thankfully some other companies as well) the consumer wins, even if it's a bit of a struggle occasionally.

What's cool is that YOU were treated with the respect you deserved, and you've got the grinder doing it's job as you've hoped it would.



EDITED for many typos.

Posted March 12, 2013 link

+1

also you have to remember that Baratza designed their grinders to be user servicable all parts are easily replaced/repared by the end user with use of helpful guides and videos on the Baratza site.
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