HEY GUYS AND GALS, I'M NEW TO THE GROUP AND SUPER EXCITED TO START MY FIRST POST.
I'M TRYING TO REBUILD A VINTAGE LA PAVONI EUROPICCOLA AND UNFORTUNATELY NEED A NEW HEATING ELEMENT. THE NUMBERS ON THE SIDE OF THE MACHINE STARTS WITH A LETTER A, SO I BELIEVE IT IS FROM THE 60'S. DOES ANYONE HAVE ONE THAT THEY ARE SELLING OR KNOW WHEE I CAN GET ONE?
I think they might have missed your mail or maybe it got filtered by the junk filter? In my experience, they have a pretty good communication with the customers(and non-customers). But due to the nature of their company - OE is mainly run by 2 person, Doug and Barb, and they just can't do everything perfectly from taking order, shipping, repairing, and answering email etc etc. And I think answering email probably has a slightly lower priority among all the chores, but be assured that they do reply emails with a very thoughtful manner,and not automated boring response. Also, due to their helpfulness and knowledge in vintage levers which they very often have no obligation in answering, I believe they get tons of emails every day on top of the business.
So, my take is, maybe try sending a message to them again? They almost always reply me in a few days (sometimes even in the weekend).
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