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Honerable e-retailers
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Discussions > Espresso > Machines > Honerable...  
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kaotik78
Senior Member


Joined: 9 Nov 2008
Posts: 56
Location: Manchester, NH
Expertise: I live coffee

Espresso: Astoria JUN, Rancilio S27,...
Grinder: Macap M4, Capresso Infinity
Drip: Mr.Coffee
Posted Mon Nov 17, 2008, 1:30pm
Subject: Honerable e-retailers
 

Not sure what section this belongs in but I've run into a problem with one e-retailer of a espresso machine I purchased last week with next day shipping and have yet to receive it, nor can I get them to give me a simple answer as to where the order is.

Chefscorner.com is the company name, and I'm curious if anyone else has had dealings with them and if they have been favorable or even legitimate. BBB states that they are a legitimate business but I am amazed at the lack of help when it comes to providing the customer with a solid answer.

When simply asked "what is the status of my order" I am told "a supervisor will be available tomorrow, you will have to call back then"....

Had to vent a lil as I am frustrated and without a espresso machine :(
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Ian
Moderator
Ian
Joined: 21 Jan 2003
Posts: 1,471
Location: England

Espresso: Euro2000,Rancilio
Grinder: Mazzer,La Cimbali
Vac Pot: Cona-->CraigA
Drip: Belgique for emergencies
Roaster: Primas with variac
Posted Mon Nov 17, 2008, 3:27pm
Subject: Re: Honourable e-retailers
 

I hope you paid by credit card?

 
www.videojug.com/film/how-to-behave-on-an-internet-forum
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itsallaroundyou
Senior Member


Joined: 3 Sep 2008
Posts: 269
Location: Santa Barbara, CA
Expertise: I like coffee

Espresso: faema family
Grinder: Mazzer Mini, La Cimbali...
Vac Pot: Cory Automatic Brewer
Roaster: hottop b
Posted Mon Nov 17, 2008, 3:55pm
Subject: Re: Honourable e-retailers
 

check the company at this site: resellerratings.com   there is a tab in the top right for "store ratings" you can look it up there

it lists most online retailers, and acts as a forum for complaints and/or praises.

i use it when purchasing from any new online store now (i almost bought a digital camera from a place that had a list of complaints a mile long, and reseller ratings was the only site that tipped me off).

if the store doesn't provide the services promised, you can always file a complaint with the better business bureau, which, if they care (the retailer, not the BBB), usually lights a fire under their a$$ to help you out.  you will be able to read official complaints on the BBB site too, if any have been filed.

both sites i mentioned are free.

good luck, and don't let them get away with false advertising---crooks like that belong in jail!
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kaotik78
Senior Member


Joined: 9 Nov 2008
Posts: 56
Location: Manchester, NH
Expertise: I live coffee

Espresso: Astoria JUN, Rancilio S27,...
Grinder: Macap M4, Capresso Infinity
Drip: Mr.Coffee
Posted Mon Nov 17, 2008, 4:36pm
Subject: Re: Honourable e-retailers
 

Yes I did use a credit card, and not my debit card, nor cash :)

Thanks for the tips on the sites too.
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