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Crossland CC1 first experience was DOA **UPDATE: New unit in**
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Discussions > Espresso > Machines > Crossland CC1...  
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EricBNC
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EricBNC
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Posted Tue Feb 28, 2012, 11:24pm
Subject: Re: Crossland CC1 first experience (Not good, in short)
 

I didn't read into it that the OP was implying anything beyond a bit of understandable disappointment with the new machine not operating properly. I consider this a fair and honest emotion.  It appears he relied on the community's over all positive opinion of the man behind the machine as a factor in making this buying decision.

I read that now he might be questioning the factors that lead him decide to purchase the CC1 instead of some other popular choices around the CC1's price point, but I do not read any intended slight directed toward the man behind the machine.

 
I chew coffee beans with my teeth while gargling with 195 F water to enjoy coffee. What is this "coffee brewing" device you speak of?
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kboom1
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Posted Wed Feb 29, 2012, 9:49am
Subject: Re: Crossland CC1 first experience (Not good, in short)
 

I almost ordered a CC1 back in december because I saw chris coffee was supporting it. after placing a couple of calls to CC to find out if and when it would be available again,I was told (off record) that they would start to carry it again after several bugs were worked out of it, so I ordered a HX instead,The HX I ordered had several problems apon arrival and had to be shipped back to be corrected but so far so has the umpteen machines I have.Dammage from shipping moastly. only tip I can offer is if you are in a position to pick it up your self do it. If not be prepared for some type of dammage. boilers are only supported by copper pipe and tend to shift,water being left in tank or lines from testing will get in to electronics,you get my point. The best you can do ordering off the internet is to deal with a company that has great coustomer service.
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jbviau
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jbviau
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Posted Wed Feb 29, 2012, 11:55am
Subject: Re: Crossland CC1 first experience (Not good, in short)
 

kboom1 Said:

...after placing a couple of calls to CC to find out if and when it would be available again,I was told (off record) that they would start to carry it again after several bugs were worked out of it...

Posted February 29, 2012 link

I think you might want to review what "off the record" means. Or did you mean "on background" maybe? ;)
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diggi
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diggi
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Posted Wed Feb 29, 2012, 12:37pm
Subject: Re: Crossland CC1 first experience (Not good, in short)
 

jbviau Said:

I think you might want to review what "off the record" means

Posted February 29, 2012 link

Ha! Thought the same thing.
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Gig103
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Joined: 12 Feb 2012
Posts: 224
Location: Arizona
Expertise: I like coffee

Espresso: Crossland CC1
Grinder: Baratza Vario
Drip: French press!
Posted Wed Feb 29, 2012, 3:02pm
Subject: Re: Crossland CC1 first experience (Not good, in short)
 

I wanted to clarify (mostly to russel) that I was not attacking Bill. Pretty much as Eric said, I am disappointed in having a bad experience with a basically DOA product, and I do not fault anyone. Bill's reputation played into my decision, since I respect the fact he is a contributor to the site, otherwise I would have chosen to go with one of the established brands like Rancilio or Gaggia.

My replacement should arrive Friday and I'm very excited to make some espresso.
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TonyVan
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Joined: 24 May 2010
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Posted Wed Feb 29, 2012, 9:37pm
Subject: Re: Crossland CC1 first experience (Not good, in short)
 

I'd be disappointed too, and you've been fair in not attacking the designer, and in fact you haven't really criticized the machine either - more it seems the damage it received in shipping.  

That said, the title for the thread is a little easy to misread tho' - the casual reader slimming the topics could be excused for assuming the machine was poor as opposed to broken.
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Gig103
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Joined: 12 Feb 2012
Posts: 224
Location: Arizona
Expertise: I like coffee

Espresso: Crossland CC1
Grinder: Baratza Vario
Drip: French press!
Posted Fri Mar 2, 2012, 11:16pm
Subject: Re: Crossland CC1 first experience was DOA **UPDATE: New unit in**
 

Well the replacement unit showed up today and had none of the problems of the last unit, so I'm pleased as punch. SCG upgraded my shipping from ground to 2-day air so I'd have it by the weekend (after the replacement unit didn't ship ground the day they said it would). So kudos for customer service!

I only pulled one doppio tonight, and have a long way to go with the coffee, but my wife already likes the steamed milk for her hot chocolates. And for a beginner I'm pleased with the milk frothing for my cappuccino, but I wont' be doing latte art any time soon! :)
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Kaush23
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Joined: 3 Mar 2012
Posts: 3
Location: San Francisco
Expertise: I love coffee

Posted Sat Mar 3, 2012, 11:48am
Subject: Re: Crossland CC1 first experience was DOA **UPDATE: New unit in**
 

I just got my CC1 on Tuesday. I too have had a major issue. Machine looked and performed flawlessly out of the box. This morning, I made a latte for a friend and then went to make myself a latte and realized the screen was stuck in pod  mode. Shut the CC1 off and now it is stuck in HH. I called SGC and they said to wait for it to cool off. It's been almost an hour now and it still shows HH when I turn it on. I really want this to be a game changer in its price range, because I really like the feature set that Bill Crossland is trying to deliver for the price. But Im really unhappy that after only 4 days of proper use, the machine may already be broken.
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russel
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russel
Joined: 12 Mar 2010
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Posted Sat Mar 3, 2012, 12:06pm
Subject: Re: Crossland CC1 first experience (Not good, in short)
 

Gig103 Said:

I wanted to clarify (mostly to russel) that I was not attacking Bill. Pretty much as Eric said, I am disappointed in having a bad experience with a basically DOA product, and I do not fault anyone. Bill's reputation played into my decision, since I respect the fact he is a contributor to the site, otherwise I would have chosen to go with one of the established brands like Rancilio or Gaggia.

Posted February 29, 2012 link

Hey, I'm sorry if I came across as a little harsh.  There was just a lot of (completely understandable) frustration in your original post, and the loose invocation of someone's personal reputation kind of got thrown in there.  I'm glad your replacement arrived in good working order.  I've been curious about this one myself.
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Gig103
Senior Member


Joined: 12 Feb 2012
Posts: 224
Location: Arizona
Expertise: I like coffee

Espresso: Crossland CC1
Grinder: Baratza Vario
Drip: French press!
Posted Sat Mar 3, 2012, 3:53pm
Subject: Re: Crossland CC1 first experience was DOA **UPDATE: New unit in**
 

Kaush23 Said:

I just got my CC1 on Tuesday. I too have had a major issue. Machine looked and performed flawlessly out of the box. This morning, I made a latte for a friend and then went to make myself a latte and realized the screen was stuck in pod  mode. Shut the CC1 off and now it is stuck in HH. I called SGC and they said to wait for it to cool off. It's been almost an hour now and it still shows HH when I turn it on. I really want this to be a game changer in its price range, because I really like the feature set that Bill Crossland is trying to deliver for the price. But Im really unhappy that after only 4 days of proper use, the machine may already be broken.

Posted March 3, 2012 link

Bummer!!! The boiler is really well insulated, because I had mine off for an hour while I was out, came back and it was still at 160, and got back to 200 in under 2 minutes. Of course I need the rest of the machine to warm up, but that impressed me because it implies the heat unit doesn't have to work too hard to maintain the temperature set. Good luck on your issue.
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