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Crossland CC1 first experience was DOA **UPDATE: New unit in**
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Discussions > Espresso > Machines > Crossland CC1...  
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yiplong
Senior Member


Joined: 19 Feb 2012
Posts: 80
Location: EU
Expertise: Just starting

Posted Fri Mar 30, 2012, 6:34am
Subject: Re: Crossland CC1 first experience was DOA **UPDATE: New unit in**
 

@OP or any CC1 owner:

Can you speak about the CC1's build quality?  I don't know of any store that sells CC1 near here, so I can't personally check out the machine.  Do you feel the buttons are high quality or do you think they may fall off in a few years?  On other machines like the cheaper Gaggias people talk about the steam nob falling off or buttons not working after 6m-1yr.  This would be a bigger issue, I suppose, on the CC1 due to its complicated electronics.  

Someone mentioned electronic components have much longer life than mechanical components.  This is true for things like memory sticks but not true for things like capacitors.  Capacitors have high rate of failure within a few years.  CC1 may be hard to repair if its mainboard fails due to busted capacitor.
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sn_85
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Joined: 1 Dec 2011
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Location: Fort Lauderdale, FL
Expertise: I love coffee

Espresso: Quick Mill Andreja Premium
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Posted Fri Mar 30, 2012, 12:24pm
Subject: Re: Crossland CC1 first experience was DOA **UPDATE: New unit in**
 

yiplong Said:

@OP or any CC1 owner:

Can you speak about the CC1's build quality?  I don't know of any store that sells CC1 near here, so I can't personally check out the machine.  Do you feel the buttons are high quality or do you think they may fall off in a few years?  On other machines like the cheaper Gaggias people talk about the steam nob falling off or buttons not working after 6m-1yr.  This would be a bigger issue, I suppose, on the CC1 due to its complicated electronics.  

Someone mentioned electronic components have much longer life than mechanical components.  This is true for things like memory sticks but not true for things like capacitors.  Capacitors have high rate of failure within a few years.  CC1 may be hard to repair if its mainboard fails due to busted capacitor.

Posted March 30, 2012 link

I don't have the CC1 but I have seen/felt it in person and did consider it at one point.  The build quality in my opinion is okay, not great.  Compared to the Silvia, which it was parked right next to, it just doesn't have the same tactile feel and satisfaction.  The knobs don't feel like they're going to fall off and they do give clicks when you press and scroll but they do feel a little soft.  The drip tray is plastic and the grate is metal.  I felt the grate could use a little work.  While they it won't cut you I think the edges could have been rounded off a little better.  I also wasn't a fan of the way water resevoir had to be taken out and I'm not sure why they chose a purple color for the resevoir.  Now whether this impacts the longevity or actual function of the machine, probably not.  I'm sure this it has no bearing on the taste of the espresso either.  But I wouldn't say that the CC1 gives off a "wow" factor.  Overall, I'd give a 7/10 for build quality.
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officefurniture999
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Joined: 16 Feb 2012
Posts: 1
Location: Unit A14 Cradley Enterprise Centre, Halesowen, West Midlands, UK
Expertise: I like coffee

Posted Fri Mar 30, 2012, 12:44pm
Subject: Re: Crossland CC1 first experience (Not good, in short)
 

I don't have CC1 but i seen it and I think about it.
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EricBNC
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Espresso: QM Silvano, LP Stradivarius,...
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Posted Fri Mar 30, 2012, 4:58pm
Subject: Re: Crossland CC1 first experience (Not good, in short)
 

I think the Gaggia Classic and the Crossland CC1 have similar build quality - considering how many Classics are out there chugging along, this is not a negative.

 
I chew coffee beans with my teeth while gargling with 195 F water to enjoy coffee. What is this "coffee brewing" device you speak of?
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yiplong
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Location: EU
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Posted Thu Apr 19, 2012, 7:30pm
Subject: Re: Crossland CC1 first experience was DOA **UPDATE: New unit in**
 

Got my CC1 about 1 week ago, it was working fine until tonight when the steam block won't engage. When I turn the menu option to "steam", the machine will heat up as usual but the "ok steam" light won't come on.  When I turn the steam knob, hot water rather than steam will shoot out from the steam wand.  It is as if the steam block isn't being engaged at all. I thought I heard something pop when I made espresso this morning, but that could have been the the 3 way valve.  sigh. . .
I have emailed both SCG and Bill, hopefully they will get back to me tomorrow.  I am disappointed that the machine ran into problem so soon, but won't give up on it yet.  Will report back on my experience with the machine in the next few weeks.
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isantoso
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Joined: 16 Apr 2012
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Location: SE Pennsylvania
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Posted Thu Apr 19, 2012, 7:34pm
Subject: Re: Crossland CC1 first experience was DOA **UPDATE: New unit in**
 

I experienced the same once like 2-3 days ago. I did cycle to the 2 cup and 1 cup and then back to steam. then steam OK icon is displayed not long after I select steam again.
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yiplong
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Location: EU
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Posted Thu Apr 19, 2012, 7:40pm
Subject: Re: Crossland CC1 first experience was DOA **UPDATE: New unit in**
 

isantoso Said:

I experienced the same once like 2-3 days ago. I did cycle to the 2 cup and 1 cup and then back to steam. then steam OK icon is displayed not long after I select steam again.

Posted April 19, 2012 link

I tried both turning to steam while the machine was cold and brew first then turn to steam, neither worked.  The "steam symbol" which was flashing when the machine is heating up would stop flashing once the machine reaches temp, but "OK steam" won't come on.  

I just tried my machine again, now it seems to work normally?!?!  What gives?  This is too weird.

Just tested my machine again, now it works just fine.  Turn to steam, push menu button to select, and sure enough, the "steam symbol" becomes steady after a while and the "OK steam" light came on.  Not sure what caused the malfunctioning earlier tonight thought, that was strange.
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isantoso
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Joined: 16 Apr 2012
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Location: SE Pennsylvania
Expertise: Just starting

Posted Fri Apr 20, 2012, 4:18am
Subject: Re: Crossland CC1 first experience was DOA **UPDATE: New unit in**
 

Glad it works for you. When I got the machine for the first time... it frozen and has HH error displayed. After a research here, I'll wait to let it cool. After about an hour, the LCD display behave strangely, some of the icons are always displayed and the top portion of the number is always on so 1 looks like 7.

I called SCG and they told me that Bill himself will call me. After a while, he called and asked me to turn the machine on. Well, the display was working just fine. So just to be sure Bill walk me through the software reset process. After that call, my machine has never have any problem (knock on wood)

Other than a glitch at the beginning, I think the machine is performing nicely.
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yiplong
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Joined: 19 Feb 2012
Posts: 80
Location: EU
Expertise: Just starting

Posted Fri Apr 20, 2012, 5:26am
Subject: Re: Crossland CC1 first experience (Not good, in short)
 

russel Said:

I just have to comment on the original post.  I know too well the disappointment of receiving damaged goods (my "new" Behmor had somehow acquired large dents in the side and front), but I really have to object to immediately questioning not the manufacturer (Crossland Coffee) but the individual responsible for the machine's design etc.  Between you and BillC are the shipper, your supplier (SCG), Crossland Coffee the company, and somewhere in there the supply chain.  I know this may be a small point, but it's really not appropriate to immediately connect an individual's personal reputation to your dissatisfaction with some entities' quality control/customer service.  It would be more correct and fair to note that the CC1 has a good reputation around here (if it does...I don't really know).

Posted February 28, 2012 link

Tried the steam wand this morning when making espresso and it was fine.  I guess my machine is now back to normal. For a while I thought I have somehow killed the steam block, so glad it's working fine now.  This may be due to one of those software glitches.

From your experience with the CC1, do you set the PID higher than 200F to account for the drop in temp once the water reaches the brew head (assuming sufficient time for warm up)?  The Silvia users often set their PID to something in the range of 210F or even 215F.  I heard somewhere that the CC1 already has a built in of 10F (that is, when it is showing 200F, it is really 210F in the boiler), not sure if that's correct.
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yiplong
Senior Member


Joined: 19 Feb 2012
Posts: 80
Location: EU
Expertise: Just starting

Posted Tue Apr 24, 2012, 6:57am
Subject: Re: Crossland CC1 first experience was DOA **UPDATE: New unit in**
 

MisterJohnnyT Said:

I have not noticed my steam arm leaking like that.  But if anything, I would take that as proof that the boiler IS automatically adding water to the thermoblock, which might be what is forcing out a couple ounces like you said.  I have never had to "manually charge" my thermoblock before using it.  Maybe you should open her up and see if anything seems out of place or not quite right.  Maybe there is a kinked hose or loose fitting or something that is causing your issues.  For example, if there is a leak from the thermoblock, that could explain your electronics problem(if water squirted on them) and also your wand leaking problem(as your machine refills the leaky thermoblock).  Just an idea...

Posted March 28, 2012 link

I noticed my steam wand leaking this morning as well.  The machine was turned on to warm up and when I went back to it 40 minutes later, there was a puddle of water just under the steam wand.  It leaked about 2-3 oz of water.  Leakage picked up during the pull, so maybe it's related to the pump.  It continued to leak after the machine was turned off, at a very slow rate.
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