yiplong Senior Member Joined: 19 Feb 2012 Posts: 79 Location: EU Expertise: Just starting
Posted Sat Apr 28, 2012, 1:36pm Subject: Re: Crossland CC1 first experience was DOA **UPDATE: New unit in**
The gasket has loosened up in the past few days. Maybe it wasn't seated properly and now has adjusted itself due to use. PF is now easy to insert.
However, I now have a much bigger problem. I pulled a shot this afternoon, everything was fine, left the machine on and went to do something else. A few minutes later I heard some sizzling noise, went back to the machine and saw white smoke coming out of the top, I could smell something burnt, so I quickly turned the main power off. The outside of the CC1 was quite hot to the touch. I waited for the machine to cool and opened up the top of the machine. It turned out the thermoblock had been leaking. There was a big puddle of water right under where the thermoblock and it drips/squirts water whenever I activate the pump.
At first I thought the whole machine may have been fried, there was a definite burnt smell, but the pump and the boiler both seems to be alive. The steaming function of course is dead and the electronics are acting weird. I wonder if my earlier trouble with steaming was related to this. Maybe it's a good idea for those users who also reported issues with steaming function to open up their machines and make sure there is no leak? I called SCG and they will have a tech call me on Monday. At this point I am thinking maybe I should just return this guy and go with another machine. Having major issues in the first month of ownership is certainly not what I expected. Leaky steam wand and tight PF are small matters that I can live with, but leaking/burning thermoblock is of another magnitude.
This is probably where it is leaking from, there is another place at the bottom where I notice this black, fabric-like material is sticking out of the thermoblock.
La Marzocco is a good machine! But maybe I should take back what I said. Any machine can have issues, I may just have been unlucky and received a machine with some manufacturing defect in the steamblock. I was just upset when I typed that. We will see how Seattle Coffee Gear serves up when I talk to them on Monday. Hopefully they will take care of it.
yiplong Senior Member Joined: 19 Feb 2012 Posts: 79 Location: EU Expertise: Just starting
Posted Mon Apr 30, 2012, 11:39am Subject: Re: Crossland CC1 first experience was DOA **UPDATE: New unit in**
Talked to SCG, looks like I will have to ship it back to them to be fixed. They originally expected me to pay for shipping back, but after I explained that I just had my machine for like 2 weeks, they agreed to pay for return shipping. I hope everything will work out well and I won't have to deal with this going forward.
Symbols: = New Posts since your last visit = No New Posts since last visit = Newest post
Forum Rules: No profanity, illegal acts or personal attacks will be tolerated in these discussion boards. No commercial posting of any nature will be tolerated; only private sales by private individuals, in the "Buy and Sell" forum. No cross posting allowed - do not post your topic to more than one forum, nor repost a topic to the same forum. Who Can Read The Forum? Anyone can read posts in these discussion boards. Who Can Post New Topics? Any registered CoffeeGeek member can post new topics. Who Can Post Replies? Any registered CoffeeGeek member can post replies. Can Photos be posted? Anyone can post photos in their new topics or replies. Who can change or delete posts? Any CoffeeGeek member can edit their own posts. Only moderators can delete posts. Probationary Period: If you are a new signup for CoffeeGeek, you cannot promote, endorse, criticise or otherwise post an unsolicited endorsement for any company, product or service in your first five postings.
![yiplong: 20120428-IMG_9204.jpg](javascript:ImagePopup("/images/57400/20120428-IMG_9204.jpg", 387, 600, "yiplong: 20120428-IMG_9204.jpg");)
= No New Posts since last visit 