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Saeco Via Venezia - 1 month old and the steamer suddenly doesn't work
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EspressoRoyaleWithCheese
Senior Member


Joined: 31 Jul 2012
Posts: 5
Location: NJ
Expertise: I love coffee

Posted Mon Sep 17, 2012, 8:22pm
Subject: Saeco Via Venezia - 1 month old and the steamer suddenly doesn't work
 

Hi Everyone...I have a new Saeco Via Venezia that I bought from Williams Sonoma about 1 month ago. It's been working fine up until today.
Now the steam wand doesn't work...when pressure/heat builds up, it automatically releases through the group head, but it never actually dispenses steam through the wand anymore.

For example, I turn on the machine, you can hear the steam build up, and then all of the sudden it will discharge through the group head. If I push on the steam function, it builds up and then automatically releases through the group head also even when I haven't turned the steam knob.

One odd thing happened before this: When I was unscrewing the percolator screen (to clean it) the entire part#49 (see below link on Page 2) unscrewed off instead of just the percolator screw. I screwed it back in and it is secure, but ever since this happened the steam wand has not been working properly.

click here

Do you know what could be wrong? I'd love to fix it myself if I can, but I don't want to disassemble a brand new machine if that's what it's going to take...It is under warranty...I just can't believe I'm already having problems with this machine.

Thanks.
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CoffeeMills
Senior Member
CoffeeMills
Joined: 21 Feb 2012
Posts: 32
Location: USA, Canada
Expertise: Professional

Espresso: la Pavoni Professional
Grinder: Mazzer Mini
Drip: Gravity Cone
Roaster: 49TH  //
Posted Mon Sep 17, 2012, 9:02pm
Subject: Re: Saeco Via Venezia - 1 month old and the steamer suddenly doesn't work
 

Hi,
Contact Saeco service with warranty  info.  Do not attempt self repair.  Pully Cafe milk wand cleaner can clear clog s.

 
Coffee Mills
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steven_meyer
Senior Member


Joined: 19 Jul 2003
Posts: 503
Location: San Bruno, ca
Expertise: I love coffee

Espresso: Alex Duetto 3.0, ECM  Giotto...
Grinder: HG-One, Mahlkonig K-30 vario
Posted Mon Sep 17, 2012, 10:46pm
Subject: Re: Saeco Via Venezia - 1 month old and the steamer suddenly doesn't work
 

The hell with contacting Saeco, You bought it from Williams Sonoma, bring it back, get a refund and do some research here before you buy another machine. You may end up buying the same machine from WS or you may want to spend a little more and buy another brand-model from a another vender.
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stefano65
Senior Member
stefano65
Joined: 30 Oct 2004
Posts: 1,385
Location: Eugene OR
Expertise: Professional

Espresso: Vibiemme,Elektra,
Grinder: Vario,Macap,
Vac Pot: not
Drip: not
Roaster: not
Posted Tue Sep 18, 2012, 8:30am
Subject: Re: Saeco Via Venezia - 1 month old and the steamer suddenly doesn't work
 

sounds like your steam wand/pannarello
which ever you have is clogged

 
Stefano Cremonesi
info@espressocare.com
www.espressocare.com
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EspressoRoyaleWithCheese
Senior Member


Joined: 31 Jul 2012
Posts: 5
Location: NJ
Expertise: I love coffee

Posted Tue Sep 18, 2012, 10:14am
Subject: Re: Saeco Via Venezia - 1 month old and the steamer suddenly doesn't work
 

Thank everyone. I called Williams Sonoma...
They have very good customer service...they told be I can return it for a full refund or exchange it for a new one (though WS is apparently no longer carrying this model).
Don't know that I'll the Via Venezia again though. It produced decent enough  espressos, but I'm a bit concerned about the build quality.
Thanks again.
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Coffeenoobie
Senior Member
Coffeenoobie
Joined: 11 Dec 2011
Posts: 2,973
Location: PNW
Expertise: I like coffee

Espresso: N S Oscar
Grinder: K30 & Vario W
Posted Tue Sep 18, 2012, 10:45am
Subject: Re: Saeco Via Venezia - 1 month old and the steamer suddenly doesn't work
 

EspressoRoyalewithcheese, off topic, what kind of cheese are we talking about?

 
Coffeenoobie

Buying advice: GRINDER GRINDER GRINDER. Don't cheap out on the grinder.

My coffee treasure map...
Click Here (maps.google.com)

Oscar trick out: http://s156.photobucket.com/user/GandBteam/story/14231
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