Metatron Senior Member Joined: 10 Nov 2011 Posts: 69 Location: Calgary, Canada Expertise: I like coffee
Espresso: BDB900 Grinder: Vario
Posted Sun Nov 25, 2012, 4:19pm Subject: Re: Breville 6,000 shot limit
I wouldn't expect anyone to be there for a few years. It has only been out for a year or so. 6000 shots would be about 20 per day. Mine is 13 months old and is around 1100 shots. Still working perfectly.
Posted Sat Mar 30, 2013, 9:56am Subject: Re: Breville 6,000 shot limit
All I can add to this thread is I enjoyed my DB for 11 months and then it started acting wonky. Upon attaching the issue on an email + my invoice of purchase they gave me a return authorization and sent me a new unit. Other then the pain of not having my machine for 10 days I am very happy with the customer service, professional and fast. If anyone is hesitating on a purchase don't the espresso produced and all the features of this machine will blow you away.
Posted Sat Mar 30, 2013, 12:48pm Subject: Re: Breville 6,000 shot limit
It's my understanding the "service" prompt will pop up, but the machine will continue to work normally. I remember reading this somewhere online, but I haven't been able to find that info again, so I can't be sure it's correct.
As far as Breville customer service goes, it's top notch. I exchanged my original Dual Boiler for a replacement after realizing the OPV was set too high. The second machine developed a different problem, so Breville has offered to replace it again. I have never been without a machine. They took my c/c number & placed a hold ($200 IIRC), then immediately sent the replacement via FedEx 2-Day. After I got the new machine, they sent a link to print return FedEx labels, and then I just dropped off the old unit at FedEx. Breville released the hold on the c/c as soon after FedEx scanned in the label.
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