qualin Senior Member Joined: 30 Jun 2012 Posts: 495 Location: Calgary, AB Expertise: I love coffee
Espresso: Izzo Alex Duetto 3 Grinder: Mazzer Mini Elect. Type A Vac Pot: Looking to buy Drip: Manual Roaster: Considering?
Posted Sat Nov 24, 2012, 1:26pm Subject: Breville 6,000 shot limit
Hello everyone.
Perhaps it may be a bit premature to ask this, but I have to ask this out of curiosity now. Has anyone who owns a Breville Dual Boiler hit the 6,000 shot limit yet?
If so, what was your experience? What exactly happened and what was your experience with dealing with Breville service?
This should not be considered a Breville bashing thread!!!! Please do not treat it as such!
Just in case everyone is curious, I own a lot of Breville small appliances, so again, this is more out of my own curiosity more than anything else.
Metatron Senior Member Joined: 10 Nov 2011 Posts: 47 Location: Calgary, Canada Expertise: I like coffee
Espresso: BDB900 Grinder: Vario
Posted Sun Nov 25, 2012, 4:19pm Subject: Re: Breville 6,000 shot limit
I wouldn't expect anyone to be there for a few years. It has only been out for a year or so. 6000 shots would be about 20 per day. Mine is 13 months old and is around 1100 shots. Still working perfectly.
Posted Sat Mar 30, 2013, 9:56am Subject: Re: Breville 6,000 shot limit
All I can add to this thread is I enjoyed my DB for 11 months and then it started acting wonky. Upon attaching the issue on an email + my invoice of purchase they gave me a return authorization and sent me a new unit. Other then the pain of not having my machine for 10 days I am very happy with the customer service, professional and fast. If anyone is hesitating on a purchase don't the espresso produced and all the features of this machine will blow you away.
jamierayo Junior Member Joined: 24 Mar 2013 Posts: 30 Location: Alaska Expertise: I love coffee
Espresso: Breville DB, Rancilio Silvia Grinder: Mazzer Mini E, Rocky, Hario... Drip: Aeropress Roaster: iRoast2
Posted Sat Mar 30, 2013, 12:48pm Subject: Re: Breville 6,000 shot limit
It's my understanding the "service" prompt will pop up, but the machine will continue to work normally. I remember reading this somewhere online, but I haven't been able to find that info again, so I can't be sure it's correct.
As far as Breville customer service goes, it's top notch. I exchanged my original Dual Boiler for a replacement after realizing the OPV was set too high. The second machine developed a different problem, so Breville has offered to replace it again. I have never been without a machine. They took my c/c number & placed a hold ($200 IIRC), then immediately sent the replacement via FedEx 2-Day. After I got the new machine, they sent a link to print return FedEx labels, and then I just dropped off the old unit at FedEx. Breville released the hold on the c/c as soon after FedEx scanned in the label.
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