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La Nuova Era Cuadra Owners Thread
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Discussions > Espresso > Machines > La Nuova Era...  
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motherof4
Senior Member


Joined: 30 Mar 2013
Posts: 9
Location: california
Expertise: I love coffee

Posted Sat Mar 30, 2013, 2:17pm
Subject: Re: La Nuova Era Cuadra Owners Thread
 

So I received my Cuadra machine last evening.
I opened it up, and the machine was very wet all over.
I dried it off, and set it up according to the printed instruction papers provided inside the box (these also said that this was in addition to the factory instruction booklet, which was NOT inside the package).  It also said to remove the protective white film, which was NOT on the machine.
After it dried, I set it up according to the instructions.  It looked like it was going to work, making all sorts of sounds, pumping water, etc. I tried one cup of coffee, and it was cold. I figured it was because the portafilter had not been hot enough. I emptied the portafilter and reinstalled it so that I could try again later. I went back to the machine about 30 minutes later, only to find that the pressure gauge was dropping, and the green light was no longer on. The machine was still in the on position. I turned it off, waited an hour, and tried to turn it on again. There was no power. I checked the outlet and the power cord, which looked okay, but still no power.
It seems like I have a defective machine, and I am somewhat concerned that this may not even be a new machine given the way that it was packaged.
Any ideas out there on what the problem is?
Thanks!
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Brentvdg
Senior Member


Joined: 30 Dec 2011
Posts: 16
Location: Virginia
Expertise: I love coffee

Posted Sun Mar 31, 2013, 8:51am
Subject: Re: La Nuova Era Cuadra Owners Thread
 

Hi - first things first, did you make sure that water made it from the reservoir to the boiler? If i remember correctly, you can pinch the tube and you'll hear the pump start to work harder, indicating that it's pulling in water correctly.

Secondly, regarding the cold coffee, how soon after turning it on did you pull a shot? I always wait 30+ minutes.

Finally, for it turning off seemingly for no reason, did you have enough water in the reservoir? If it gets too low, there's a switch (based on the weight of the reservoir) that will override the power switch to ensure that you don't burn out the boiler (since it may not have water in it).

Hope this helps.

I've had this machine since they first offered them through 1st line (about 15 months), and I love it.
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motherof4
Senior Member


Joined: 30 Mar 2013
Posts: 9
Location: california
Expertise: I love coffee

Posted Sun Mar 31, 2013, 11:53am
Subject: Re: La Nuova Era Cuadra Owners Thread
 

Brentvdg--
It was certainly working, making the appropriate boiler sounds,etc.
I checked the steam and hot water before I tried to pull a shot, and they worked fine.
It was about 25  minutes after I turned it on that I did the first shot, but I hadn't put the portafilter in before, so that's why I think is was cold.
The tank in back was about 80% full when it turned off.
I can't get it to turn back on for the life of me.
I took the reservoir out to make sure the spring was there and it looked fine.
I have a feeling there's some sort of short somewhere.
Think I got a dud.
I've contacted the company and they said they would have a specialist call me monday.
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Iluvdabean
Senior Member
Iluvdabean
Joined: 7 Mar 2005
Posts: 1,249
Location: Kentucky
Expertise: I love coffee

Espresso: La Nuova Era Cuadra/Gaggia...
Grinder: Baratza Preciso/K-A Pro...
Drip: Bonavita BV 1800 TH
Roaster: Nesco 1010/Behmor 1600
Posted Sun Mar 31, 2013, 12:37pm
Subject: Re: La Nuova Era Cuadra Owners Thread
 

There is a fuse at the inlet side of the power cord from what i understand, is it possible that the water you mentioned may have cause a fault which
caused that to go. Where did you buy it?
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kajitox
Senior Member


Joined: 15 Mar 2013
Posts: 26
Location: San Francisco Bay Area, CA
Expertise: I love coffee

Espresso: La Nuova Era Cuadra II
Grinder: Baratza Preciso
Drip: Bodom French Press,...
Posted Sun Mar 31, 2013, 12:52pm
Subject: Re: La Nuova Era Cuadra Owners Thread
 

He mentioned he bought it from 1st Line... although I did as well, and there was water in mine too. The water was relatively minimal, though.
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pfn
Senior Member


Joined: 1 Apr 2013
Posts: 64
Location: Santa Clara, CA, US
Expertise: I like coffee

Espresso: La Nuova Era Cuadra II
Grinder: KA Proline w/ Mazzer Mini...
Posted Mon Apr 1, 2013, 11:37am
Subject: Re: La Nuova Era Cuadra Owners Thread
 

I, too, am joining the ranks of Cuadra ownership. I just ordered mine, and will patiently await its arrival. For now, I'm going to be grinding with my Skerton until I can convince the wife that we should purchase a Vario-W :-/ -- just sold an old camera lens to fund the purchase of this machine.

My previous experience has been with a Rancilio Silvia + Rocky that I used at my last place of employment over the course a couple years. I ended up using my Skerton to grind beans as my coworkers kept putting in crappy, greasy dark-roasted beans into the Rocky. I hope the Skerton will be suitable enough to grind for the Cuadra for now; I have the nylon sleeves and will grab a nylock nut to make the grind adjustment stepless, shortly.

I enjoyed drinking espresso and milk-drinks about 1:1 and I was very irritated at having to wait for the Silvia in order to steam milk, and thus my motivation for picking up an HX machine. The temperature surfing was not enjoyable at all, either.

*twiddle thumbs*
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motherof4
Senior Member


Joined: 30 Mar 2013
Posts: 9
Location: california
Expertise: I love coffee

Posted Mon Apr 1, 2013, 1:05pm
Subject: Re: La Nuova Era Cuadra Owners Thread
 

So I talked with the service person this morning, and it turns out my machine is defective.
It was not the fuse in the plug area (I removed it and checked).
Who knows what the problem it, but it's going back.
A new machine should be on it's way soon.
Thanks for all your help.
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Deus
Senior Member


Joined: 1 Dec 2011
Posts: 44
Location: Boston
Expertise: Just starting

Posted Tue Apr 2, 2013, 9:32am
Subject: Re: La Nuova Era Cuadra Owners Thread
 

I have had mine for a couple of weeks a now and although I love it, there is one thing driving me nuts. Having to temp surf!! I use so much water up trying to get it down to 203 (meaning 200 at head) that I have to fill this thing way too often. I understand this is with HX but it just seems like to much water.

What temp should I be shooting for if not 203. Any thoughts on this?
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sharky
Senior Member
sharky
Joined: 9 Jan 2013
Posts: 182
Location: Calgary, AB
Expertise: I love coffee

Espresso: QM Vetrano 2B
Grinder: Compak K3 Touch
Posted Tue Apr 2, 2013, 10:50am
Subject: Re: La Nuova Era Cuadra Owners Thread
 

Deus Said:

I have had mine for a couple of weeks a now and although I love it, there is one thing driving me nuts. Having to temp surf!! I use so much water up trying to get it down to 203 (meaning 200 at head) that I have to fill this thing way too often. I understand this is with HX but it just seems like to much water.

What temp should I be shooting for if not 203. Any thoughts on this?

Posted April 2, 2013 link



Welcome to HX machines!  Always surfing & lots & lots of water . . . that's why many purchase a plummed, double boiler machine with rotary pump!
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doug_s
Senior Member


Joined: 8 Oct 2010
Posts: 23
Location: earth
Expertise: I love coffee

Espresso: livia 90 & gaggia classic
Grinder: baratza vario & preciso
Drip: bodum french press
Posted Tue Apr 2, 2013, 12:05pm
Subject: Re: La Nuova Era Cuadra Owners Thread
 

sharky Said:

Welcome to HX machines!  Always surfing & lots & lots of water . . . that's why many purchase a plummed, double boiler machine with rotary pump!

Posted April 2, 2013 link

that's why, while interested in this la nuova era cuadra machine, i don't really think it is much (if any) of an upgrade to my pasquini livia 90.  so, i think i will be keeping my eyes peeled for a used double boiler machine, or a new quick mill qm67...

doug s.
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