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La Nuova Era Cuadra Owners Thread

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Discussions > Espresso > Machines > La Nuova Era...

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washburned
Senior Member

Joined: 23 Nov 2012
Posts: 29
Location: napa
Expertise: Just starting

Espresso: La Nuova Era Cuadra II
Grinder: Baratza vario

Posted Wed Jan 16, 2013, 7:58pm
Subject: Re: La Nuova Era Cuadra Owners Thread

MDiddy Said:

say that the v2 wersion is insulated in the write-ups for the standard non-v2 quadra units...

doug s.

Posted January 16, 2013 link

Actually, looking at the description on the site again, it looks like the just the sheet insulation is correct:

"Insulation between boiler and inner water tank wall.™"

Odd, though, the a few people in this thread and the machine in the video for the pstat adjustment, have a fully insulated boiler as opposed to simply the sheet.

I wonder, how hard would it be to insulate the boiler myself?

I talked with 1st line today about the boiler insulation. They told me that I do I have a cuadra II and that now they come from the factory with insulation only between the boiler and water reservoir. The said that its not uncommon for these company's to change specs without notice from time to time.

cuznvin
Senior Member

Joined: 6 Oct 2011
Posts: 400
Location: NY
Expertise: I love coffee

Posted Wed Jan 16, 2013, 8:03pm Subject: Re: La Nuova Era Cuadra Owners Thread

Actually, looking at the description on the site again, it looks like the just the sheet insulation is correct: "Insulation between boiler and inner water tank wall.™" Odd, though, the a few people in this thread and the machine in the video for the pstat adjustment, have a fully insulated boiler as opposed to simply the sheet. I wonder, how hard would it be to insulate the boiler myself? I talked with 1st line today about the boiler insulation. They told me that I do I have a cuadra II and that now they come from the factory with insulation only between the boiler and water reservoir. The said that its not uncommon for these company's to change specs without notice from time to time. Seems like they should stick to insulating one way...

washburned
Senior Member

Joined: 23 Nov 2012
Posts: 29
Location: napa
Expertise: Just starting

Espresso: La Nuova Era Cuadra II
Grinder: Baratza vario

Posted Wed Jan 16, 2013, 8:09pm Subject: Re: La Nuova Era Cuadra Owners Thread

It would be nice as I had read on this thread that the boilers were insulated and that was what I was expecting.

doug_s
Senior Member

Joined: 8 Oct 2010
Posts: 21
Location: earth
Expertise: I love coffee

Espresso: livia 90 & gaggia classic
Grinder: baratza vario & preciso
Drip: bodum french press

Posted Wed Jan 16, 2013, 8:30pm
Subject: Re: La Nuova Era Cuadra Owners Thread

washburned Said:

It would be nice as I had read on this thread that the boilers were insulated and that was what I was expecting.

Posted January 16, 2013 link

it would also be nice if 1st line changes its write-up on the non v2 iterations of the cuadra, which clearly state the v2 will have an insulated boiler.... sounds to me like 1st line owes you an insulated boiler, as its website is misrepresenting the product...

doug s.

cruizie
Senior Member

Joined: 16 May 2012
Posts: 42
Location: Ohio
Expertise: Just starting

Espresso: La Nuovo Era Cuadra
Grinder: Baratza Vario
Roaster: Poppery

Posted Wed Jan 16, 2013, 9:31pm Subject: Re: La Nuova Era Cuadra Owners Thread

I purchased the Vario from them for $325 shipped.

MDiddy
Senior Member

Joined: 3 Oct 2012
Posts: 89
Location: PA
Expertise: I love coffee

Espresso: La Nuova Era Cuadra ii
Grinder: Baratza Vario
Drip: Cuisinart DCC-1200

Posted Wed Jan 16, 2013, 9:45pm
Subject: Re: La Nuova Era Cuadra Owners Thread

doug_s Said:

Posted January 16, 2013 link

Doug,

I spoke to Jim today to, via email, and he explained the same thing to me he did to washburned. With the Italian companies, things like this are out of their control. They'll change things around and not notify there re-sellers and it's out of their control. Jim CC'd La Nuova on the email sent me so they can see it's not a good thing.

In all honesty, I'm not to worried about it. The machine still works fine and I'm not going to go through an exchange process for something as minor as this. Was I expecting the boiler to be insulated? Yes. Is it a deal breaker for me? No.

I may just go out and purchase some Thermo-tec and wrap some around the boiler myself. It shouldn't be too tough and should help out a bit.

1stline
Senior Member

Joined: 24 Jan 2002
Posts: 389
Location: Freehold, NJ USA
Expertise: Professional

Espresso: Undisclosed
Grinder: Indisclosed
Vac Pot: Bodum Electric
Drip: None
Roaster: None

Posted Thu Jan 17, 2013, 10:23am Subject: Re: La Nuova Era Cuadra Owners Thread

doug_s Said: it would also be nice if 1st line changes its write-up on the non v2 iterations of the cuadra, which clearly state the v2 will have an insulated boiler.... sounds to me like 1st line owes you an insulated boiler, as its website is misrepresenting the product... doug s. Posted January 16, 2013 link Doug S., In a perfect world, I could not agree more. However, it is not a perfect world. If we or any other company had to check every batch of machines that arrived from the manufacturer and compare every bullet point to possible changes made, this would increase costs which just get passed on to the purchaser - thus rising prices. This is why almost every company makes a statement that specifications are subject to change without notice. This is also why many large retailers will not put any additional 'internal' information on products. Thus, the alternative for dealers is to publish less information on the products sold. In the last 2 weeks, I already have 3 manufacturers that have made changes without any notification to us about those internal changes. In other words, this is a common problem and one that does drive me personally 'nuts'! As for our web site, we did our due diligence and updated our web site yesterday. We are also trying to acquire insulation around the boiler for those customers who have purchased the CuadraII in the last 30 days with an inquiry we made yesterday to the manufacturer.

Sincerely, Jim Piccinich Business Partner 1st-line Equipment, LLC www.1st-line.com Follow us on Facebook: http://www.facebook.com/1stline Twitter: http://twitter.com/1stline Blog: http://1st-line.blogspot.com/ YouTube: http://www.youtube.com/user/1stlineespresso

cuznvin
Senior Member

Joined: 6 Oct 2011
Posts: 400
Location: NY
Expertise: I love coffee

Posted Thu Jan 17, 2013, 10:27am Subject: Re: La Nuova Era Cuadra Owners Thread

For what the manufactures are selling their machines for they should be notifying the retailers.If they are told their line is going to be dropped then I'll bet they start communicating better. To me it shows arrogance and laziness on the manufacturers part.

Posted Thu Jan 17, 2013, 10:51am
Subject: Re: La Nuova Era Cuadra Owners Thread

1stline Said:

Doug S.,

In a perfect world, I could not agree more. However, it is not a perfect world. If we or any other company had to check every batch of machines that arrived from the manufacturer and compare every bullet point to possible changes made, this would increase costs which just get passed on to the purchaser - thus rising prices.

This is why almost every company makes a statement that specifications are subject to change without notice. This is also why many large retailers will not put any additional 'internal' information on products. Thus, the alternative for dealers is to publish less information on the products sold.

In the last 2 weeks, I already have 3 manufacturers that have made changes without any notification to us about those internal changes. In other words, this is a common problem and one that does drive me personally 'nuts'!

As for our web site, we did our due diligence and updated our web site yesterday. We are also trying to acquire insulation around the boiler for those customers who have purchased the CuadraII in the last 30 days with an inquiry we made yesterday to the manufacturer.

Posted January 17, 2013 link

thanks for your response - i appreciate it, and i do understand the problems facing retailers. i guess my only issue is that 1st line should have changed its website as soon as it was aware that the product being shipped had changed... but, better late than never! :>)

best,

doug s.

MDiddy
Senior Member

Joined: 3 Oct 2012
Posts: 89
Location: PA
Expertise: I love coffee

Espresso: La Nuova Era Cuadra ii
Grinder: Baratza Vario
Drip: Cuisinart DCC-1200

Posted Thu Jan 17, 2013, 11:17am
Subject: Re: La Nuova Era Cuadra Owners Thread

doug_s Said:

Posted January 17, 2013 link

Doug, that's the thing. I believe washburned and I were the first to report it to Jim. Can't fault him on that. :)

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