This may be the wrong forum, but... Anybody has bought something from them? They don't seem totally on top of knowing their products (like they had no idea Illy collection cups were signed), and they also look like a redesigned www.espressocoffeeshop.com (same menus, ...). They do answer their 800 number, and I've exchanged emails with someone there, and I'm not sure what to think.
chrishillnz Senior Member Joined: 17 Feb 2013 Posts: 4 Location: Hong Kong Expertise: I like coffee
Posted Tue Feb 19, 2013, 10:13am Subject: Re: Buying experience from aboutespresso.com?
frcn Ė I am not sure aboutespresso.com and www.espressocoffeeshop.com are the same. They do have similar menus and stock but there appear to be some small differences. Either-way, I emailed them on Sunday and they haven't replied, (if they are that slow before a purchase I would hate to think what they would be like afterwards.)
I am based in Hong Kong and have tried a few local shops but havenít found any quality grinders. I was interested in purchasing an Ascaso I-steel-1 from aboutespresso as it fit my budget at around US$350 (including shipping). But this model is much more expensive elsewhere. I have started to look at US/UK online retailers, but most options seem to be a bit above my budget and some companies wonít ship internationally or donít offer warranties. The Rancilio Rocky seems to be widely available, but is overpriced for what you get in my opinion. I will do a bit research Ėit might be I need to save a bit more.
RogerT Senior Member Joined: 7 Jan 2014 Posts: 3 Location: HKSAR Expertise: I love coffee
Posted Tue Jan 7, 2014, 10:45pm Subject: Re: Buying experience from aboutespresso.com?
I bought a Mahlkoenig VARIO Home Coffee Grinder (Click Here (www.aboutespresso.com)) from them last month and they sent me a used, damaged VARIO with coffee grounds inside. Different serial number on the box and the grinder. They stated all the item they sell is NEW but that is really untrue in my case.
I think that is end of it and they will never reply my email. Now I need to find consumer protection authority for help.
I read some post saying their their experience was not as worse as mind but you really should think twice before you place an order.
PS. aboutespresso.com and www.espressocoffeeshop.com are the same. I ordered from aboutespresso and the grinder was sent from espressocoffeeshop.
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