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Breville Dual Boiler BES900XL Owners Thread

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BubbaDude
Senior Member

Joined: 8 Jan 2011
Posts: 493
Location: Frisco Bay
Expertise: I love coffee

Espresso: Breville Dual Boiler
Grinder: Baratza Vario
Vac Pot: Yama
Drip: Clever Coffee Dripper
Roaster: Hottop 2KB

Posted Wed Feb 20, 2013, 10:01pm Subject: Re: Breville Dual Boiler BES900XL Owners Thread

Iluvdabean Said: So BD did Breville contact you????? Whats the plan....new machine or repair time. Posted February 20, 2013 link They called today, the new machine is on its way from LA.

"I've Scaced many HX/E61 machines, seeing shot variances of up to 8-10F or more. [The BDB] stays within 1F." - Mark Prince

Iluvdabean
Senior Member

Joined: 7 Mar 2005
Posts: 1,058
Location: California
Expertise: I live coffee

Espresso: La Nuova Era Cuadra/Gaggia...
Grinder: Baratza Preciso/K-A Pro...
Drip: Capresso MT 500/Pour Over
Roaster: Nesco 1010/Behmor 1600

Posted Wed Feb 20, 2013, 10:10pm Subject: Re: Breville Dual Boiler BES900XL Owners Thread

Very good.

cuznvin
Senior Member

Joined: 6 Oct 2011
Posts: 418
Location: NY
Expertise: I love coffee

Posted Thu Feb 21, 2013, 4:38am
Subject: Re: Breville Dual Boiler BES900XL Owners Thread

dagoat Said:

Are you the same cat who was complaining that the Chinese have an unfair pricing advantage because of low wages and poor working conditions? Salvatore's prices are the result of the opposite of both. I'm flabbergasted that you would think his prices are high when his "factory" is exactly as socially responsible as someone like you would demand, (based on your stated expectations for labor). Didn't you say that you are happy to pay more to support a more socially responsible position? Salvatore's machines are way, waay, waaay cheaper than Synessos, BTW.

-Peter

Posted February 20, 2013 link

I said I wouldnt mind paying a little more... Secondly, his double boiler machine is huge and something like $6000. So dont put words in my mouth. I wouldnt call where he builds his machines a factory either. If Iwanted an HX I would certainly buy his HX MAchine for $2000. If I made the money you did as an airline pilot and had $6000 I would buy it if I had the room for it. Oh.. BTW.. I am not a cat.

JasonBrandtLewis
Senior Member

Joined: 9 Dec 2005
Posts: 6,099
Location: Berkeley, CA
Expertise: I live coffee

Espresso: Elektra T1 - La Valentina -...
Grinder: Mahlkönig K30 Vario -...
Vac Pot: Yama 5-cup
Drip: CCD, Chemex
Roaster: No, no, not another...

Posted Thu Feb 21, 2013, 6:37am Subject: Re: Breville Dual Boiler BES900XL Owners Thread

BubbaDude Said: Waiting for the call, but Phil said new machine. Posted February 20, 2013 link Question: what if you were Mr. Joe Blow? What if you were the average consumer, one who didn't jump up-and-down online singing the praises of the BDB and affecting an entire online community? What if you didn't know CoffeeGeek existed? What if one of the key people at Breville didn't read your online post, and know that -- for the cost of one new BDB -- he could sell hundreds by keeping you happy, knowing you'll continue to sing not only the praises of the BDB, but the great customer relations they have? Richard, don't misunderstand me: I am happy you're being taken care of. However, I can't help but wonder what would happen to the "average Joe" in this situation . . . .

A morning without coffee is sleep . . .

darkow
Senior Member

Joined: 31 Dec 2012
Posts: 105
Location: Wisconsin
Expertise: I like coffee

Espresso: NS Oscar
Grinder: Vario W
Drip: Breville YouBrew

Posted Thu Feb 21, 2013, 7:47am
Subject: Re: Breville Dual Boiler BES900XL Owners Thread

JasonBrandtLewis Said:

Question: what if you were Mr. Joe Blow? What if you were the average consumer, one who didn't jump up-and-down online singing the praises of the BDB and affecting an entire online community? What if you didn't know CoffeeGeek existed? What if one of the key people at Breville didn't read your online post, and know that -- for the cost of one new BDB -- he could sell hundreds by keeping you happy, knowing you'll continue to sing not only the praises of the BDB, but the great customer relations they have?

Richard, don't misunderstand me: I am happy you're being taken care of. However, I can't help but wonder what would happen to the "average Joe" in this situation . . . .

Posted February 21, 2013 link

Sadly, it seems that blasting the manufacturer through public media (Facebook, CoffeeGeek, etc) is the step that many people have to turn to these days in order to get decent customer service :(

It really is sad that manufacturers just can't step it up.

joatmon
Senior Member

Joined: 18 Sep 2004
Posts: 346
Location: Greer, SC
Expertise: Just starting

Posted Thu Feb 21, 2013, 8:16am Subject: Re: Breville Dual Boiler BES900XL Owners Thread

Removed

darkow
Senior Member

Joined: 31 Dec 2012
Posts: 105
Location: Wisconsin
Expertise: I like coffee

Espresso: NS Oscar
Grinder: Vario W
Drip: Breville YouBrew

Posted Thu Feb 21, 2013, 8:23am
Subject: Re: Breville Dual Boiler BES900XL Owners Thread

joatmon Said:

I would not be expecting great customer service if I bought a used machine on-line. Would you?

I would expect a good level of customer service if I bought a new Breville from Williams Sonoma.

Posted February 21, 2013 link

The level of customer service should be the same whether you have a new or used machine. Granted, people need to understand that they may need to spend their own money if their machine is purchased used or out of warranty.

JJC
Senior Member

Joined: 2 Apr 2012
Posts: 55
Location: Santa Barbara
Expertise: I love coffee

Espresso: Breville 900Xl, Saeco...
Grinder: Compak K3
Roaster: Behmor, Nesco

Posted Thu Feb 21, 2013, 8:45am Subject: Re: Breville Dual Boiler BES900XL Owners Thread

Speaking with great frustration! THIS IS THE BREVILLE .... OWNER's Thread. It is a place to exchange information about the BDB among owners. I have found it useful in the past and hope to in the future for making best use of my machine and understanding possible problems and solutions. I am very interested in Richard's problems and their solution. I am very interested in the o-rings on the 3-way valve issue. However, it is very difficult to ferret out useful information on this thread because people who are not owners insist on posting their negative views about the BDB every time someone has a problem, clogging the feed of messages. Then these non-owners spin off into discussions of manufacturing in China vs other places and then on to the best color lipstick for their pig. I have a modest request. If you non-owners would think before you post. "Will this help BDB owners in their use of their existing machines?" If the answer is No, go start a thread that might be titled something like: Breville Dual Boiler Non-Owners thread. Really, you outsiders are for the most part greatly reducing the value of this thread and CG in general as a way for BDB owners to exchange information.

piross
Senior Member

Joined: 15 Oct 2012
Posts: 3
Location: Pasadena, CA
Expertise: I love coffee

Posted Thu Feb 21, 2013, 8:49am
Subject: Re: Breville Dual Boiler BES900XL Owners Thread

Amen.

JJC Said:

Speaking with great frustration!

THIS IS THE BREVILLE .... OWNER's Thread.

It is a place to exchange information about the BDB among owners.
I have found it useful in the past and hope to in the future for making best use of my machine and understanding
possible problems and solutions.

I am very interested in Richard's problems and their solution.
I am very interested in the o-rings on the 3-way valve issue.

However, it is very difficult to ferret out useful information on this thread because people who are not owners insist on
posting their negative views about the BDB every time someone has a problem, clogging the feed of messages. Then these
non-owners spin off into discussions of manufacturing in China vs other places and then on to the best color lipstick for their pig.

I have a modest request. If you non-owners would think before you post. "Will this help BDB owners in their use of their
existing machines?" If the answer is No, go start a thread that might be titled something like:
Breville Dual Boiler Non-Owners thread.

Really, you outsiders are for the most part greatly reducing the value of this thread and CG in general as a way for
BDB owners to exchange information.

Posted February 21, 2013 link

darkow
Senior Member

Joined: 31 Dec 2012
Posts: 105
Location: Wisconsin
Expertise: I like coffee

Espresso: NS Oscar
Grinder: Vario W
Drip: Breville YouBrew

Posted Thu Feb 21, 2013, 9:01am Subject: Re: Breville Dual Boiler BES900XL Owners Thread

My apologies. I'm actually looking to buy one (still am) and customer service is important to me and part of being an "almost" owner. I can see where it got too off topic, though. Editing to say that I was only posting here as a non-owner because I'd only get "run away... don't buy one" if I tried starting a new thread.

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