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Breville Dual Boiler BES900XL Owners Thread
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Discussions > Espresso > Machines > Breville Dual...  
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Park_Ridge_Dave
Senior Member
Park_Ridge_Dave
Joined: 15 Feb 2010
Posts: 82
Location: Mundelein (Chicago)
Expertise: I love coffee

Espresso: BES900XL
Grinder: Baratza Vario (NOT...
Vac Pot: N/A (French Press)
Drip: Technivorm MochaMaster
Roaster: None
Posted Thu Feb 21, 2013, 10:07am
Subject: Re: Breville Dual Boiler BES900XL Owners Thread
 

JJC Said:

Speaking with great frustration!

I have a modest request. If you non-owners would think before you post. "Will this help BDB owners in their use of their
existing machines?" If the answer is No, go start a thread that might be titled something like:
Breville Dual Boiler Non-Owners thread.

Really, you outsiders are for the most part greatly reducing the value of this thread and CG in general as a way for
BDB owners to exchange information.

Posted February 21, 2013 link

ditto, and Thanks! Jim Well said and very "Civil"

I too am interested in the support issues raised by Bubba Dude's situation. BD good luck! I hope that My machine stays "healthy".

I remember coming across a web site that had a complete set of parts lists and exploded diagrams of the BDB. I will see if I can find it. But, if someone else has that URL please post.

After my machine has passed its warranty period, I plan to "peek" under the hood.

I am still in shock about how good a job the BDB does at the price point (yep, I am retired so I don't have enough to buy my expensive "dream machine" :D ).

And, as I said in one of my first posts on this thread, only time will tell about the long term reliability of the machine. But, I can buy several of them for what my "dream machine" would cost.

I still enjoy the espresso, so, so far, I am happy.

Cheers,

Dave

 
Don't forget to stop and smell the coffee...... er flowers!
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AlexKilpatrick
Senior Member


Joined: 30 Jan 2013
Posts: 117
Location: Austin

Espresso: Breville Dual Boiler
Grinder: Bairtiza Vario
Posted Thu Feb 21, 2013, 10:12am
Subject: Re: Breville Dual Boiler BES900XL Owners Thread
 

tinytot2 Said:

My apologies.  I'm actually looking to buy one (still am) and customer service is important to me and part of being an "almost" owner.  I can see where it got too off topic, though.

Posted February 21, 2013 link

Prospective owners are more than welcome here.  And you are right to be worried about customer service.  Breviile has a spotty history at best, and this is still a new machine with bugs to be worked out.  If you can use a credit card that extends the warranty, I would highly recommend it.  However, to their credit, Breviile has done a great job supporting this particular machine.  You can also check out the BDB thread on coffeesnobs.  They have had the machine for a lot longer in Australia, and you can get a better feel for potential problems.  Customer support in Australia does seem worst than in the US, though.

My main beef is people coming into the thread to tell all the reasons why they would not buy this particular machine, or why they think it sucks, or why machine X is vastly superior.  I don't see any purpose in that.  It makes sense in a thread comparing two machines A vs B, but not here.
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BubbaDude
Senior Member
BubbaDude
Joined: 8 Jan 2011
Posts: 522
Location: High in the Rockies
Expertise: I love coffee

Espresso: Breville Dual Boiler
Grinder: Baratza Vario
Vac Pot: Yama
Drip: Clever Coffee Dripper
Roaster: Hottop 2KB
Posted Thu Feb 21, 2013, 10:14am
Subject: Re: Breville Dual Boiler BES900XL Owners Thread
 

JasonBrandtLewis Said:

Question:  what if you were Mr. Joe Blow?  What if you were the average consumer, one who didn't jump up-and-down online singing the praises of the BDB and affecting an entire online community?  What if you didn't know CoffeeGeek existed?  What if one of the key people at Breville didn't read your online post, and know that -- for the cost of one new BDB -- he could sell hundreds by keeping you happy, knowing you'll continue to sing not only the praises of the BDB, but the great customer relations they have?

Richard, don't misunderstand me:  I am happy you're being taken care of.  However, I can't help but wonder what would happen to the "average Joe" in this situation . . . .

Posted February 21, 2013 link

The issue was the fine print on the warranty, which they tell me they're reviewing. As it stands, it's important to buy from their authorized dealers, which isn't that hard to do.

 
"I've Scaced many HX/E61 machines, seeing shot variances of up to 8-10F or more. [The BDB] stays within 1F." - Mark Prince
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BubbaDude
Senior Member
BubbaDude
Joined: 8 Jan 2011
Posts: 522
Location: High in the Rockies
Expertise: I love coffee

Espresso: Breville Dual Boiler
Grinder: Baratza Vario
Vac Pot: Yama
Drip: Clever Coffee Dripper
Roaster: Hottop 2KB
Posted Thu Feb 21, 2013, 10:18am
Subject: Re: Breville Dual Boiler BES900XL Owners Thread
 

joatmon Said:

I would not be expecting great customer service if I bought a used machine on-line.  Would you?



I would expect a good level of customer service if I bought a new Breville from Williams Sonoma.

Posted February 21, 2013 link

They were willing to send me a new machine until they saw my invoice. If I'd bought if from SCG, Clive, WS, or even regular Amazon, there would not have been an issue.

 
"I've Scaced many HX/E61 machines, seeing shot variances of up to 8-10F or more. [The BDB] stays within 1F." - Mark Prince
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AlexKilpatrick
Senior Member


Joined: 30 Jan 2013
Posts: 117
Location: Austin

Espresso: Breville Dual Boiler
Grinder: Bairtiza Vario
Posted Thu Feb 21, 2013, 10:21am
Subject: Re: Breville Dual Boiler BES900XL Owners Thread
 

BubbaDude Said:

The issue was the fine print on the warranty, which they tell me they're reviewing. As it stands, it's important to buy from their authorized dealers, which isn't that hard to do.

Posted February 21, 2013 link

I agree with this.  It isn't worth saving $100-$200 and potentially losing the warranty coverage.  I assume you would run into the same issue if you bought new from an eBay seller as well.

If you are tying to save money, just keep watching Amazon.  I have seen it as low as $1050 there, although it is a lot higher now.
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Park_Ridge_Dave
Senior Member
Park_Ridge_Dave
Joined: 15 Feb 2010
Posts: 82
Location: Mundelein (Chicago)
Expertise: I love coffee

Espresso: BES900XL
Grinder: Baratza Vario (NOT...
Vac Pot: N/A (French Press)
Drip: Technivorm MochaMaster
Roaster: None
Posted Thu Feb 21, 2013, 10:23am
Subject: Re: Breville Dual Boiler BES900XL Owners Thread
 

hotwasabipeas Said:

Yes that's great and I am happy for Bubba too! Also, according to Mr. Phil, he said that there is a version 2 AND a version 3 of the BDB coming out this year!

Posted February 20, 2013 link

Come on hotwasabipeas, do you have any hard dates and will they be upgraded units?

Will they accept "trade - ins"?? Come on you've got to share!!!! Inquiring minds want to know (lmao)

Cheers,

Dave

 
Don't forget to stop and smell the coffee...... er flowers!
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Park_Ridge_Dave
Senior Member
Park_Ridge_Dave
Joined: 15 Feb 2010
Posts: 82
Location: Mundelein (Chicago)
Expertise: I love coffee

Espresso: BES900XL
Grinder: Baratza Vario (NOT...
Vac Pot: N/A (French Press)
Drip: Technivorm MochaMaster
Roaster: None
Posted Thu Feb 21, 2013, 10:39am
Subject: Re: Breville Dual Boiler BES900XL Owners Thread
 

AlexKilpatrick Said:

I agree with this.  It isn't worth saving $100-$200 and potentially losing the warranty coverage.  I assume you would run into the same issue if you bought new from an eBay seller as well.

If you are tying to save money, just keep watching Amazon.  I have seen it as low as $1050 there, although it is a lot higher now.

Posted February 21, 2013 link

BD and Alex,

FWIW I bought mine from a Local Chicago outfit (ABT.com) they had a small discount (15%) right before Christmas so I went for it even with the sale tax (8% in ILLinois). I got the extended warranty via my CC and I think if they put a factory service facility (contract) in Chicago ABT could be a good candidate (IMHO). Their customer support has been an "11" for the 35 years that I have dealt with them.

My unit appeared to be "fresh" at time of purchase (no plastic in the PF, and PRV was set to 10.5 bar). Getting "stale" units sometimes scares me away from some "on-line" sales.

This was not meant to be an ad for ABT, but, the point here is that I tried to "hedge my bets" on the BDB plus save a little "moola" in the bargain.

In this day and age I think it pays to read the fine print. That having been said, sometimes, you get "caught out".

You just have to shop til you drop I guess :D

OBTW BD Keep us posted

Cheers,

Dave

 
Don't forget to stop and smell the coffee...... er flowers!
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dagoat
Senior Member


Joined: 10 Dec 2004
Posts: 321
Location: santa barbara, ca
Expertise: I love coffee

Espresso: La Pavoni Europiccola, BDB...
Grinder: baratza vario
Vac Pot: aeropress
Drip: manual
Roaster: cafe rosto
Posted Thu Feb 21, 2013, 11:04am
Subject: Re: Breville Dual Boiler BES900XL Owners Thread
 

AlexKilpatrick Said:

If you are tying to save money, just keep watching Amazon.  I have seen it as low as $1050 there, although it is a lot higher now.

Posted February 21, 2013 link

Got mine from WS 30% off sale Nov 2011 .  839 $ plus tax and free shipping.

-Peter
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JohnLyn
Senior Member
JohnLyn
Joined: 15 Aug 2011
Posts: 243
Location: Golden, BC, Canada
Expertise: I love coffee

Espresso: La Spaziale Mini Vivaldy
Grinder: Vario
Drip: Bonavita
Roaster: Toastess popper
Posted Thu Feb 21, 2013, 11:06am
Subject: Re: Breville Dual Boiler BES900XL Owners Thread
 

tinytot2 Said:

The level of customer service should be the same whether you have a new or used machine.  Granted, people need to understand that they may need to spend their own money if their machine is purchased used or out of warranty.

Posted February 21, 2013 link

My understanding in Canada is that no matter where you purchased your machine you later have to deal with Breville directly since no one is autorized to service them. Therefore, the warrenty applies acorss the board.
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selzoc
Senior Member


Joined: 21 Jul 2009
Posts: 44
Location: RTP
Expertise: Just starting

Posted Thu Feb 21, 2013, 11:43am
Subject: Re: Breville Dual Boiler BES900XL Owners Thread
 

dagoat Said:

Got mine from WS 30% off sale Nov 2011 .  839 $ plus tax and free shipping.

-Peter

Posted February 21, 2013 link

Me too.  This past year, they had a 20% off sale I think, not quite as good!
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