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Trying to Decide R58, Quickmill Qm7,  Breville DB
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Discussions > Espresso > Machines > Trying to Decide...  
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BubbaDude
Senior Member
BubbaDude
Joined: 8 Jan 2011
Posts: 522
Location: High in the Rockies
Expertise: I love coffee

Espresso: Breville Dual Boiler
Grinder: Baratza Vario
Vac Pot: Yama
Drip: Clever Coffee Dripper
Roaster: Hottop 2KB
Posted Thu Feb 21, 2013, 11:20am
Subject: Re: Trying to Decide R58, Quickmill Qm7,  Breville DB
 

cuznvin Said:

bad press on a public forum is more  of a reason you got it taken care of..

Posted February 21, 2013 link

Yes, and buying from the wrong dealer got me in to the problem in the first place. When you're an early adopter, you need warranty protection, that's just the way things are.

 
"I've Scaced many HX/E61 machines, seeing shot variances of up to 8-10F or more. [The BDB] stays within 1F." - Mark Prince
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Coffeenoobie
Senior Member
Coffeenoobie
Joined: 11 Dec 2011
Posts: 3,040
Location: PNW
Expertise: I like coffee

Espresso: N S Oscar
Grinder: K30 & Vario W
Posted Thu Feb 21, 2013, 1:46pm
Subject: Re: Trying to Decide R58, Quickmill Qm7,  Breville DB
 

It is not abuse or misuse, it is a DESIGN flaw.
If they really want to change people's perception of them and their products, a flaw in the design should be covered no matter who you bought it from for at least 2-3 years.  If they don't do this right they will loose the little credibility they have built up.  The Toyota brake thing is a business rep lesson, they had a great reputation and almost lost all of it by denial and cover ups.  Breville has a lot less good will built up so it would not take many set backs to loose it all.  I don't believe they can afford to do that in this day of internet reviews.  We, the consumer, have a much better platform to air grievances than ever before. Without this forum I believe Bubbadude would have been stuck with a useless $1200 piece of plastic.

Power to the people.

 
Coffeenoobie

Buying advice: GRINDER GRINDER GRINDER. Don't cheap out on the grinder.

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Click Here (maps.google.com)

Oscar trick out: http://s156.photobucket.com/user/GandBteam/story/14231
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JasonBrandtLewis
Senior Member
JasonBrandtLewis
Joined: 9 Dec 2005
Posts: 6,431
Location: Berkeley, CA
Expertise: I live coffee

Espresso: Elektra T1 - La Valentina -...
Grinder: Mahlkönig K30 Vario -...
Vac Pot: Yama 5-cup
Drip: CCD, Chemex
Roaster: No, no, not another...
Posted Thu Feb 21, 2013, 2:28pm
Subject: Re: Trying to Decide R58, Quickmill Qm7,  Breville DB
 

Coffeenoobie Said:

Without this forum I believe Bubbadude would have been stuck with a useless $1200 piece of plastic.

Posted February 21, 2013 link

Amen to that!

 
A morning without coffee is sleep . . .
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BubbaDude
Senior Member
BubbaDude
Joined: 8 Jan 2011
Posts: 522
Location: High in the Rockies
Expertise: I love coffee

Espresso: Breville Dual Boiler
Grinder: Baratza Vario
Vac Pot: Yama
Drip: Clever Coffee Dripper
Roaster: Hottop 2KB
Posted Thu Feb 21, 2013, 7:36pm
Subject: Re: Trying to Decide R58, Quickmill Qm7,  Breville DB
 

Coffeenoobie Said:

It is not abuse or misuse, it is a DESIGN flaw.
If they really want to change people's perception of them and their products, a flaw in the design should be covered no matter who you bought it from for at least 2-3 years.  If they don't do this right they will loose the little credibility they have built up.  The Toyota brake thing is a business rep lesson, they had a great reputation and almost lost all of it by denial and cover ups.  Breville has a lot less good will built up so it would not take many set backs to loose it all.  I don't believe they can afford to do that in this day of internet reviews.  We, the consumer, have a much better platform to air grievances than ever before. Without this forum I believe Bubbadude would have been stuck with a useless $1200 piece of plastic.

Power to the people.

Posted February 21, 2013 link

Without this forum I would have been stuck with a repair bill. If Phil's diagnosis is correct, all the machine needed was a looser clamp and a new 50 cent thermistor. Let's not go overboard.

 
"I've Scaced many HX/E61 machines, seeing shot variances of up to 8-10F or more. [The BDB] stays within 1F." - Mark Prince
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AlexKilpatrick
Senior Member


Joined: 30 Jan 2013
Posts: 117
Location: Austin

Espresso: Breville Dual Boiler
Grinder: Bairtiza Vario
Posted Thu Feb 21, 2013, 7:40pm
Subject: Re: Trying to Decide R58, Quickmill Qm7,  Breville DB
 

BubbaDude Said:

Without this forum I would have been stuck with a repair bill. If Phil's diagnosis is correct, all the machine needed was a looser clamp and a new 50 cent thermistor. Let's not go overboard.

Posted February 21, 2013 link

And if that is correct, it would have been the minimum shop charge - $100.  Still annoying, but not a deal-breaker.
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JonR10
Senior Member
JonR10
Joined: 26 Apr 2004
Posts: 10,376
Location: Houston, Texas
Expertise: I love coffee

Espresso: E61 Legend, Livietta,...
Grinder: Robur, B-Vario-W
Vac Pot: Hario Tabletop, Yama...
Drip: Technivorm
Roaster: 1-lb US Roaster, Behmor 1600
Posted Thu Feb 21, 2013, 8:23pm
Subject: Re: Trying to Decide R58, Quickmill Qm7,  Breville DB
 

BubbaDude Said:

Let's not go overboard.

Posted February 21, 2013 link

Like this?

BubbaDude Said:

So I'm going to take this piece of junk in for service, and if the repair cost is as high as I imagine it will be, it will be hitting the trash can and polluting a landfill shortly. It's a shame Breville didn't have the foresight to allow users to update their firmware without a service incident. Sad rookie mistake.

Buyer beware, dudes.

Posted February 18, 2013 link



Roger that.  :-)

 
Jon Rosenthal
Houston, TX
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AlexKilpatrick
Senior Member


Joined: 30 Jan 2013
Posts: 117
Location: Austin

Espresso: Breville Dual Boiler
Grinder: Bairtiza Vario
Posted Thu Feb 21, 2013, 8:33pm
Subject: Re: Trying to Decide R58, Quickmill Qm7,  Breville DB
 

Ouch!  Zing from the moderator...  :-)
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BubbaDude
Senior Member
BubbaDude
Joined: 8 Jan 2011
Posts: 522
Location: High in the Rockies
Expertise: I love coffee

Espresso: Breville Dual Boiler
Grinder: Baratza Vario
Vac Pot: Yama
Drip: Clever Coffee Dripper
Roaster: Hottop 2KB
Posted Thu Feb 21, 2013, 8:55pm
Subject: Re: Trying to Decide R58, Quickmill Qm7,  Breville DB
 

JonR10 Said:

Like this?)

Posted February 21, 2013 link

Yes, just like that.

 
"I've Scaced many HX/E61 machines, seeing shot variances of up to 8-10F or more. [The BDB] stays within 1F." - Mark Prince
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BubbaDude
Senior Member
BubbaDude
Joined: 8 Jan 2011
Posts: 522
Location: High in the Rockies
Expertise: I love coffee

Espresso: Breville Dual Boiler
Grinder: Baratza Vario
Vac Pot: Yama
Drip: Clever Coffee Dripper
Roaster: Hottop 2KB
Posted Thu Feb 21, 2013, 8:58pm
Subject: Re: Trying to Decide R58, Quickmill Qm7,  Breville DB
 

AlexKilpatrick Said:

And if that is correct, it would have been the minimum shop charge - $100.  Still annoying, but not a deal-breaker.

Posted February 21, 2013 link

When I took it in, they reduced the deposit to $20 and the minimum charge to $75, so it wasn't even as bad as they told me over the phone. When I picked it up today, they even refunded the deposit so I wasn't even out the $20, just a couple trips to Soma. There are worse places to go for all that.

After I picked it up, I had a meeting with a tech journalist in Oakland and told him he should write a story about the BDB's design process and whatnot. He may just do it.

 
"I've Scaced many HX/E61 machines, seeing shot variances of up to 8-10F or more. [The BDB] stays within 1F." - Mark Prince
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JonR10
Senior Member
JonR10
Joined: 26 Apr 2004
Posts: 10,376
Location: Houston, Texas
Expertise: I love coffee

Espresso: E61 Legend, Livietta,...
Grinder: Robur, B-Vario-W
Vac Pot: Hario Tabletop, Yama...
Drip: Technivorm
Roaster: 1-lb US Roaster, Behmor 1600
Posted Thu Feb 21, 2013, 9:03pm
Subject: Re: Trying to Decide R58, Quickmill Qm7,  Breville DB
 

BubbaDude Said:

When I took it in, they reduced the deposit to $20 and the minimum charge to $75, so it wasn't even as bad as they told me over the phone. When I picked it up today, they even refunded the deposit so I wasn't even out the $20, just a couple trips to Soma. There are worse places to go for all that.

Posted February 21, 2013 link

Very good to hear, and I hope everything is now completely resolved so you can go back to making great espresso....
Because that is what it's all about for us.  It's the passion for the bean.  ;-)

 
Jon Rosenthal
Houston, TX
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