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Need Help with Saeco Vienna Plus - First Time User!!
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Discussions > Espresso > Machines > Need Help with...  
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inopethflames
Senior Member


Joined: 8 Mar 2013
Posts: 25
Location: illinois
Expertise: I love coffee

Posted Sun Mar 10, 2013, 8:59pm
Subject: Re: Need Help with Saeco Vienna Plus - First Time User!!
 

Well I'll be calling the helpline tomorrow, it's happening every time I try to use it so its probably either messed up from the start or after 5 uses the grinder is clogged.  It's pretty annoying considering the cost.
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Coffeenoobie
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Coffeenoobie
Joined: 11 Dec 2011
Posts: 3,011
Location: PNW
Expertise: I like coffee

Espresso: N S Oscar
Grinder: K30 & Vario W
Posted Mon Mar 11, 2013, 10:39am
Subject: Re: Need Help with Saeco Vienna Plus - First Time User!!
 

This is one of the problems with super autos.  A lot to go wrong and hard for the user to fix.

 
Coffeenoobie

Buying advice: GRINDER GRINDER GRINDER. Don't cheap out on the grinder.

My coffee treasure map...
Click Here (maps.google.com)

Oscar trick out: http://s156.photobucket.com/user/GandBteam/story/14231
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kboom1
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kboom1
Joined: 31 Aug 2009
Posts: 310
Location: Northeastern Pennsylvania
Expertise: I live coffee

Espresso: Alex2HX,Alex Duetto,Rancilio...
Grinder: Rancilio Rocky,Vario
Roaster: Behmor x2 / USRC Sample...
Posted Mon Mar 11, 2013, 11:22am
Subject: Re: Need Help with Saeco Vienna Plus - First Time User!!
 

is this a new or a refurb. sounds like you have a grounding issue or old coffee grounds got on one of the sensors. I'd send it back under warrenty or repair. like was said one of the bad problems with superautos is they arent too user servicable. some of the earlier ones you could service the grinder and/or brew group. I have taken apart and serviced my gaggia titanium several times but to find any info is to no avail. you can find free schematics on most at parts guru if you want to try and locate the grounding points.
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inopethflames
Senior Member


Joined: 8 Mar 2013
Posts: 25
Location: illinois
Expertise: I love coffee

Posted Fri Mar 15, 2013, 1:03am
Subject: Re: Need Help with Saeco Vienna Plus - First Time User!!
 

well i think i figured out the problem, i think it probably takes a few uses to get 'warmed up', but i saw today that the beans were almost empty in the hopper, and i noticed that the actual area where the hole is that the beans go through is farther down in a depression than you might notice at first, and so i think the first 5-8 times i used the machine there wasnt enough beans getting into the grinder, they were staying up too much on the top & side area of the hopper.  then after i filled it up more and they slide down into that area, the past 3 days its worked fine & i havent gotten a red light at all.

so i think that was probably the issue & now ill know to pour the beans in more so they go down in the lower-ish area.  im glad i figured out the problem since i probably wouldve had to pay for return shipping in an exchange & that woulda probably cost like $25+.  

so i had a question about a drink:  i have the grinder set to 5 or so, i dont wanna change it to like 12 or 16 or whatever to make just actual coffee, so if i have the grind set at 5 and set the water to make an 8 oz glass, is that drink called anything, or would that just basically be a regular cup of coffee, or just a more watery espresso shot?  i did that once during my experimenting with settings trying to get the machine to work right, and it worked & it tasted fine with milk but i just wondered what that type of drink would be classified as.

thanks!!
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kboom1
Senior Member
kboom1
Joined: 31 Aug 2009
Posts: 310
Location: Northeastern Pennsylvania
Expertise: I live coffee

Espresso: Alex2HX,Alex Duetto,Rancilio...
Grinder: Rancilio Rocky,Vario
Roaster: Behmor x2 / USRC Sample...
Posted Fri Mar 15, 2013, 6:07am
Subject: Re: Need Help with Saeco Vienna Plus - First Time User!!
 

how oily are the beans your using? watch when using oily beans, they wont slide that good in your hopper. also make sure to wipe hopper down once a week. rancid coffee oil yuck.

the drink is basically a lungo.

Lungo is Italian for 'long', and refers to the coffee beverage made by using an espresso machine to make an espresso (single or double dose or shot) with much more water (generally twice as much), resulting in a stretched espresso, a lungo.

A normal espresso takes from 18 up to 30 seconds to pull, and fills 25 to 30 millilitres, while a lungo may take up to a minute to pull, and might fill 50 to 60 millilitres.

In French it is called café allongé.
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