Providence Senior Member Joined: 20 Jan 2003 Posts: 160 Location: Denville, NJ Expertise: I love coffee
Espresso: Giotto Premium, La Valentina Grinder: Rocky Doserless Drip: Capresso Team Roaster: Alpenrost
Posted Fri Mar 14, 2014, 5:32pm Subject: ECM Giotto Premium
I have had my machine for some 10-12 years and love the espresso it brews. During this time my machine has gone in for costly repairs twice and other less costly repairs an additional two times. The most recent repair was to replace the starter and now the machine seems to be working just fine. All told I have put about $900 into repairs. I will say I believe I was ripped off on one of the repairs which was done by the company I initially bought it from. I had to bring it elsewhere shortly afterward to have the repair done correctly. Needless to say I will never think of doing business with that company again. My point in writing is to find out if others have experienced the same with this machine or am I alone. I have a La Valentina for as long as the ECM and have never had an issue with it. Hope to hear from you. Thanks.
calblacksmith Moderator Joined: 25 Nov 2007 Posts: 8,108 Location: Riverside, Ca, U.S.A. Expertise: I live coffee
Espresso: ECM Vene. A1, La Cimbali M32 Grinder: Azkoyen Capriccio, Major Vac Pot: 40s era Silex Drip: Msl. Com. brewers Roaster: gave it a try, decided no
Posted Sat Mar 15, 2014, 8:13am Subject: Re: ECM Giotto Premium
UH, what is a starter? Do you mean the capacitor on the motor? They cost about $4 if you find an expensive one.
Any machine can have problems, no maker is exempt. Normal care keeps them running mostly worry free for a long time. If it is mechanical, electrical or fluid based, it can and eventually will have some issue sometime.
My ECM was purchased about 6 years old from commercial service. It sat for a long time before I bought it. The pump was stuck but it was quickly freed, this was a function of sitting with no use. I replaced the safety over temp device and it has operated pretty much flawlessly since I have owned it, about 6 years at this point from memory.
I have a La Cimbali M32 that I bought at auction, I had to disassemble and descale, flush and rebuild it. It ran for several months and the 3 way valve quit working, the pump turns on but the valve does not open to let water to the brew group. Is this a fault of the maker? No, it is a result of a well used machine being returned to service and a weaker component that was working has failed. It is not a fault of the machine maker or the component maker, it just happens.
With some "skills" you can save a LOT of money. These machines are not very complex and a basic understanding of how they work goes a long way to fixing issues. Not everyone is "blessed" with the ability to work on things, this is true. For those people, you will need to pay someone else to work on your "stuff" be it an espresso machine, a cook top, a mixer or your car.
In real life, my name is Wayne P. Anything I post is personal opinion and is only worth as much as anyone else's personal opinion. YMMV!
Feed the newbs, starve the trolls and above all enjoy what you drink!
DavecUK Senior Member Joined: 21 Sep 2005 Posts: 1,467 Location: UK Expertise: I love coffee
Posted Sat Mar 15, 2014, 7:23pm Subject: Re: ECM Giotto Premium
Considering it's pumps, heating elements steam, hot water and electronics, shoved in a small hot box, I am always amazed at how reliable the traditional prosumer espresso machines are. Interestingly most problems seem to be caused by water quality, specifically scaling and deposits.
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