Our Valued Sponsor
OpinionsConsumer ReviewsGuides and How TosCoffeeGeek ReviewsResourcesForums
Espresso: Espresso Machines
Breville service - repair or replace?
Don't suffer bad espresso
Package deals on the best machines from Izzo, Quick Mill, VBM, La Marzocco & more.
www.clivecoffee.com
 
Not Logged in: Log In to Postlog in
New Topics updated topics   New Posts new posts   Unanswered Posts new unanswered  
Search Discussion Board search   Discussion Board FAQ faq   Signup sign up  
Discussions > Espresso > Machines > Breville service...  
view previous topic | view next topic | view all topics
Author Messages
svideo
Senior Member


Joined: 21 Jun 2012
Posts: 6
Location: US
Expertise: I like coffee

Espresso: Breville Dual Boiler
Grinder: Baratza Vario-W
Posted Sun May 4, 2014, 8:48am
Subject: Breville service - repair or replace?
 

I have a BES900XL that I purchased less than 2 years ago.  Shortly after the 1 year warranty was up, the unit started leaking water all over the place making it fully unusable.  Breville support was kind enough to replace the unit 2 months out of warranty, but the replacement unit had a pump issue that I didn't immediately recognize but which has been getting worse.  When at pressure, the pump provides a very inconsistent pressure which you can see in video here.   I called support and they had me run a cycle with the cleaning insert in place and the pump behaves the same, meaning it's not my coffee or my grinder.  The result is wildly inconsistent shots and the issue is getting worse, such that I'm now throwing away maybe half of my shots.

Breville will repair the unit for $350 flat + shipping.  My concern is that the last repair resulted in a machine that is slowly becoming unusable within 9 months.  So far, it looks like this unit is good for somewhere around a year before I can expect it to fail again, and at this point it seems like throwing good money after bad.  I spent $1200 on this thing, and it seems like Breville's approach is to consider it a disposable unit.

As such, I'm wondering if anyone here has worked with Breville's paid repair service, what your experience is, and if anyone has received a unit back from Breville that has lasted for more than a year.  Is this even worth my time, or should I expect to pony up for $2000 or more for an Italian unit that might last more than 12 months?
back to top
 View Profile Link to this post
boar_d_laze
Senior Member


Joined: 21 Nov 2006
Posts: 1,113
Location: Monrovia, CA
Expertise: I live coffee

Espresso: La Cimbali M21 DT/1 Junior...
Grinder: Ceado E92; "Bunnzilla"
Vac Pot: Royal Coffee Maker
Drip: Chemex + Kone; Espro Press
Roaster: USRC Sample Roaster
Posted Sun May 4, 2014, 10:14am
Subject: Re: Breville service - repair or replace?
 

The 900XL brew pump is $45.  Pump replacement is straightforward (with the right size wrenches).  

FYI, parts fail on Italian machines as well.  

Rich
back to top
 View Profile Visit website Link to this post
svideo
Senior Member


Joined: 21 Jun 2012
Posts: 6
Location: US
Expertise: I like coffee

Espresso: Breville Dual Boiler
Grinder: Baratza Vario-W
Posted Sun May 4, 2014, 12:09pm
Subject: Re: Breville service - repair or replace?
 

$45 is far more reasonable and I don't mind doing the work myself.  Has anybody run across any service manuals or anything like that?  It'd be nice to have some idea of what I'm doing in there if possible.
back to top
 View Profile Link to this post
calblacksmith
Moderator
calblacksmith
Joined: 25 Nov 2007
Posts: 7,675
Location: Riverside, Ca, U.S.A.
Expertise: I live coffee

Espresso: ECM Vene. A1, La Cimbali M32
Grinder: Azkoyen Capriccio, Major
Vac Pot: 40s era Silex
Drip: Msl. Com. brewers
Roaster: gave it a try, decided no
Posted Tue May 6, 2014, 1:02pm
Subject: Re: Breville service - repair or replace?
 

Yes they fail on Italian machines too, no doubt, it is that there are just a lot more .... prone parts on a, well nevermind.

 
In real life, my name is
Wayne P.
Anything I post is personal opinion and is only worth as much as anyone else's personal opinion. YMMV!

Feed the newbs, starve the trolls and above all enjoy what you drink!
back to top
 View Profile Visit website Link to this post
CoffeeRon
Senior Member
CoffeeRon
Joined: 26 Apr 2009
Posts: 739
Location: Tacoma Wa.
Expertise: I love coffee

Espresso: Wega Lyra, Europiccola(still...
Grinder: Macap M7D, Pharos, Vario W,...
Vac Pot: Sunbeam CoffeeMaster
Drip: Melita BCM-4
Roaster: FR SR500,B-1600, SC/TO
Posted Tue May 6, 2014, 1:22pm
Subject: Re: Breville service - repair or replace?
 

calblacksmith Said:

Yes they fail on Italian machines too, no doubt, it is that there are just a lot more .... prone parts on a, well nevermind.

Posted May 6, 2014 link

This just had me LOL for like five min.!!! :P
back to top
 View Profile Link to this post
uscfroadie
Senior Member
uscfroadie
Joined: 2 Aug 2008
Posts: 396
Location: San Antonio
Expertise: I live coffee

Espresso: GS/3 Strada MP, BDB; owned...
Grinder: Forte, Zass and PeDe hand...
Vac Pot: Nope
Drip: Nope
Roaster: owned Behmor
Posted Tue May 6, 2014, 4:26pm
Subject: Re: Breville service - repair or replace?
 

calblacksmith Said:

Yes they fail on Italian machines too, no doubt,.

Posted May 6, 2014 link

Yep, My QuickMill Alexia's Ulka pump died way before the 1-year point.
back to top
 View Profile Link to this post
svideo
Senior Member


Joined: 21 Jun 2012
Posts: 6
Location: US
Expertise: I like coffee

Espresso: Breville Dual Boiler
Grinder: Baratza Vario-W
Posted Fri May 23, 2014, 9:11am
Subject: Re: Breville service - repair or replace?
 

So it turns out that eReplacementParts cannot in fact provide replacement pumps.  I ordered the pump and 3 days later received the following email:

Thank you for ordering from eReplacementParts.com. The purpose of this email is to inform you that when trying to order your parts we were notified by the manufacturer of one or more discontinued parts.

The statuses of your items are listed below.

1 x BES900XL06.19 Coffee Pump With Thermostat - Discontinued


Mind you they are still selling this product new.  Now I'm back to $350 + shipping (so ~ $400) to have this resolved.    Breville support is a disaster.  The products are great, until they stop working, and then you can expect to pay $400 for literally anything that might go wrong.
back to top
 View Profile Link to this post
SStones
Senior Member
SStones
Joined: 24 Nov 2012
Posts: 474
Location: Canada
Expertise: Professional

Espresso: Giga 5, ECM Giotto, Rocket...
Grinder: Anfim Milano-Best
Vac Pot: No  :(
Drip: Some $30 thing from Walmart
Roaster: I buy pre-roasted.
Posted Fri May 23, 2014, 12:47pm
Subject: Re: Breville service - repair or replace?
 

svideo Said:

So it turns out that eReplacementParts cannot in fact provide replacement pumps.  I ordered the pump and 3 days later received the following email:
"Thank you for ordering from eReplacementParts.com. The purpose of this email is to inform you that when trying to order your parts we were notified by the manufacturer of one or more discontinued parts.
The statuses of your items are listed below.
1 x BES900XL06.19 Coffee Pump With Thermostat - Discontinued"

Posted May 23, 2014 link

That ridiculous part number just means "A pump with the thermal breaker already sitting on it".
In that picture, the pump is just the most common ULKA cheapo line, most likely an EX5.
You can replace that with ANY standard vibration pump from ANY place or person that sells and repairs espresso machines.
You don't even have to replace it with an Ulka.  There are a near infinite number of hydraulics manufacturers that make exact replacements for that pump in a range of wattages.  You might choose to go with a higher wattage (Maybe 55 or 60) rather than 51 watts again, just for a potentially longer pump life.
Don't be discouraged, phone a local espresso place, check with one of the places that advertises here, or google for espresso repair places in your area.

If you have hands and at least 3 fingers, you can pull the inlet hose off, unscrew the outlet end and throw away your old pump, then reverse the process and fix your machine.
back to top
 View Profile Link to this post
JasonBrandtLewis
Senior Member
JasonBrandtLewis
Joined: 9 Dec 2005
Posts: 6,368
Location: Berkeley, CA
Expertise: I live coffee

Espresso: Elektra T1 - La Valentina -...
Grinder: Mahlkönig K30 Vario -...
Vac Pot: Yama 5-cup
Drip: CCD, Chemex
Roaster: No, no, not another...
Posted Fri May 23, 2014, 12:54pm
Subject: Re: Breville service - repair or replace?
 

svideo Said:

Breville support is a disaster.

Posted May 23, 2014 link

To quote Capitain Louis Renault, "I'm shocked, shocked, to find gambling going on in here."

 
A morning without coffee is sleep . . .
back to top
 View Profile Link to this post
z0mbie
Senior Member
z0mbie
Joined: 26 Sep 2013
Posts: 341
Location: Online
Expertise: I live coffee

Posted Fri May 23, 2014, 3:46pm
Subject: Re: Breville service - repair or replace?
 

Breville service doesn't sound too bad to me considering they replaced the unit out of warranty for the OP.   It's funny how things break right after the warranty is up... And in every case, I've never had a company do that for me.
back to top
 View Profile Link to this post
view previous topic | view next topic | view all topics
Discussions > Espresso > Machines > Breville service...  
New Topics updated topics   New Posts new posts   Unanswered Posts new unanswered     Search Discussion Board search   Discussion Board FAQ faq   Signup sign up  
Not Logged in: Log In to Postlog in
Discussions Quick Jump:
Symbols: New Posts= New Posts since your last visit      No New Posts= No New Posts since last visit     Go to most recent post= Newest post
Forum Rules:
No profanity, illegal acts or personal attacks will be tolerated in these discussion boards.
No commercial posting of any nature will be tolerated; only private sales by private individuals, in the "Buy and Sell" forum.
No SEO style postings will be tolerated. SEO related posts will result in immediate ban from CoffeeGeek.
No cross posting allowed - do not post your topic to more than one forum, nor repost a topic to the same forum.
Who Can Read The Forum? Anyone can read posts in these discussion boards.
Who Can Post New Topics? Any registered CoffeeGeek member can post new topics.
Who Can Post Replies? Any registered CoffeeGeek member can post replies.
Can Photos be posted? Anyone can post photos in their new topics or replies.
Who can change or delete posts? Any CoffeeGeek member can edit their own posts. Only moderators can delete posts.
Probationary Period: If you are a new signup for CoffeeGeek, you cannot promote, endorse, criticise or otherwise post an unsolicited endorsement for any company, product or service in your first five postings.
Coffee Kids
Help folks who help folks in coffee producing nations.
coffeekids.org
Home | Opinions | Consumer Reviews | Guides & How Tos | CoffeeGeek Reviews | Resources | Forums | Contact Us
CoffeeGeek.com, CoffeeGeek, and Coffee Geek, along with all associated content & images are copyright ©2000-2014 by Mark Prince, all rights reserved, unless otherwise indicated. Content, code, and images may not be reused without permission. Usage of this website signifies agreement with our Terms and Conditions. (0.384836912155)
Privacy Policy | Copyright Info | Terms and Conditions | CoffeeGeek Advertisers | RSS | Find us on Google+