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Illy livia - PORTAFILTER SIZE!!!!

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Discussions > Espresso > Machines > Illy livia -...

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vertlook
Senior Member

Joined: 27 Feb 2004
Posts: 18
Location: CA
Expertise: I love coffee

Espresso: Rancilio Silvia
Grinder: Gaggia MDF
Roaster: Toasmaster popcorn popper

Posted Sat Dec 25, 2004, 9:48am Subject: Illy livia - PORTAFILTER SIZE!!!!

Jumped into illy livia promotion, applied promotion code (worked after 5th time) and got my package yesterday..... It was a biggest disappointment - the machine they sent me has some very small grouphead and tiny portfilter (about 46 mm), a few mms thick which can accept only pods...... Oh, and also the machine is Livia 90 Automatic Went to their web site, doulbe checked everything - it says following: # Full size professional brass brewing head # Three filters: one for E.S.E.pods, one for ground coffee and one for a double-shot of ground coffee Either their sent me wrong machine or their discription is completelly wrong. Cannot wait till they open after holidays. Has anyone recieved his order? What is the grouphead/portafilter size does it have? Will it fit 58mm tamper? I will post update after I talk to them. Marry Christmas everyone!

cchan
Senior Member

Joined: 23 Dec 2004
Posts: 22
Location: OR
Expertise: I like coffee

Espresso: Pasquini Livia 90S
Grinder: Pasquini Moka

Posted Sat Dec 25, 2004, 12:53pm Subject: Re: Illy livia - PORTAFILTER SIZE!!!!

I have received my order on Tuesday, and it was a Livia 90S as I expected. My portafilter size is 58mm (my RB 58mm tamper fits perfectly into it); however, I have only received two filters: one single and one double. The order came in two separated packages. One photocopy Illy instruction said to use the single shot filter with E.S.E. I found no problem from using it with the E.S.E. at all. I don't know if it has a professional brass brewing head or not?! I think it should do. By the way, I find very loud pump noise every time the pump kicks on. I talked to Illy customer service on Thursday. The lady told me she would have a replacement unit sent out right away, and wanted me to pack the problem unit for FedEx to pick up on next Tuesday. What a service! You should call them on Monday.

Inukshuk
Senior Member

Joined: 21 Oct 2004
Posts: 201
Location: Historic Bucks County Pennsylvania
Expertise: I live coffee

Espresso: Pasquini Livia 90 and...
Grinder: Rocky DL
Drip: Krups Moka Brew

Posted Sat Dec 25, 2004, 7:23pm
Subject: Re: Illy livia - PORTAFILTER SIZE!!!!

vertlook Said:

...the machine they sent me has some very small gourphead and tiny portfilter (about 46 mm), a few mms thick which can accept only pods...... Oh, and also the machine is Liliva 90 Automatic
Went to their web site, doulbe checked everything - it says following:
# Full size professional brass brewing head
# Three filters: one for E.S.E.pods, one for ground coffee and one for a double-shot of ground coffee
Either their sent me wrong machine or their discription is completelly wrong.

Posted December 25, 2004 link

You should have received a Livia 90S with the full size 58mm grouphead. Obviously you were mis-shipped. You should be taken care of in short order by Illys customer service department on Monday.

As far as the 3 filters...you'll get the one for the E.S.E. pods if you call and request it as it is stated in the description. For a wonderful morning espresso get a triple basket for it! It's proving to be a great way to start the day.

Will

Posted Tue Dec 28, 2004, 7:47pm Subject: Re: Illy livia - PORTAFILTER SIZE!!!!

Here is my update: I have called them yesterday morning and talked to the customer support and to a techician, explained clearly that I want a machine for a ground coffee, not pods with a rocker switch (their term for non-automatic model) and everybody was very nice and understandable. They sent me a new machine right away and today around noon it was in my house. Guess what - not only they sent me THE SAME MODEL AGAIN (automatic with portafilter which can only accept pods) and it clearly says on the box "Automatic" and model name is "Livia 90 Pod", but the machine actually does not look anything like brand new - probably a refurbished/returned one. Will call them tomorrow morning.....

cchan
Senior Member

Joined: 23 Dec 2004
Posts: 22
Location: OR
Expertise: I like coffee

Espresso: Pasquini Livia 90S
Grinder: Pasquini Moka

Posted Tue Dec 28, 2004, 8:10pm
Subject: Re: Illy livia - PORTAFILTER SIZE!!!!

cchan Said:

By the way, I find very loud pump noise every time the pump kicks on. I talked to Illy customer service on Thursday. The lady told me she would have a replacement unit sent out right away, and wanted me to pack the problem unit for FedEx to pick up on next Tuesday. What a service! You should call them on Monday.

Posted December 25, 2004 link

This time they sent me the model for pods; however, it came with 3 three filters and two sets of dispersion screen (one for pods and the other for ground). The machine didn't look new. Powered on and found the same loud pump noise. This pump noise might be just normal for this type of machine. Fortunately this noise only came out occasionally. I will have to live with it since I like this machine a lot. Packed the unit I just received today for FedEx to pick up, and will keep the first unit I have received as new.

Peterfield
Senior Member

Joined: 20 Dec 2004
Posts: 25
Location: New Hampshire
Expertise: I love coffee

Espresso: Pasquini Livia 90
Grinder: Use pods for now
Drip: Krups

Posted Tue Dec 28, 2004, 8:42pm Subject: Re: Illy livia - PORTAFILTER SIZE!!!!

With my machine, the pump was loud when I turned it on for the first time which is attributed to initial priming. It should only prime sporadically after that.

Posted Tue Dec 28, 2004, 10:41pm Subject: Re: Illy livia - PORTAFILTER SIZE!!!!

Took a picture of two portafilters: my Rancilio Silvia (the big one, on the top) and the new Livia's one. The latest one is a joke..... Hope this time they will send me a real machine... (Click for larger image)

ChrisatCafeGreenBean
Senior Member

Joined: 10 Mar 2004
Posts: 935
Location: Southern California
Expertise: I love coffee

Espresso: Pasquini Livia 90
Grinder: Mazzer Mini & Super Jolly
Vac Pot: None
Drip: Technivorm & Bunn Commercial
Roaster: SC/CO, BBQ Drum, Popper

Posted Wed Dec 29, 2004, 10:53am Subject: Re: Illy livia - PORTAFILTER SIZE!!!!

vertlook Said: Took a picture of two portafilters: my Rancilio Silvia (the big one, on the top) and the new Livia's one. The latest one is a joke..... Hope this time they will send me a real machine... Posted December 28, 2004 link You definitely got the wrong machine (or at least PF). Please let us know how it goes.

Coffee Link Central - www.coffeelinkcentral.com Cafe Green Bean - www.cafegreenbean.com

hifi_guy
Senior Member

Joined: 4 Apr 2004
Posts: 266
Location: Germany
Expertise: I love coffee

Espresso: Simonelli Oscar & Personal V
Grinder: Simonelli MDE, Ranc.MD50,...
Vac Pot: none
Drip: Melitta Cone, now unused

Posted Wed Dec 29, 2004, 4:48pm
Subject: Re: Illy livia - PORTAFILTER SIZE!!!!

vertlook Said:

Took a picture of two portafilters:

Posted December 28, 2004 link

Thank you for posting that pic. I've never seen a pod PF before. that is the most ridiculous PF I've ever seen. I can imagine your horror on unpacking the machine...
This seems to be totally specialized for pod use..including a completely different, small diameter brew group.
I hope this will be sorted out soon.
Best wishes,
Bernhard

cchan
Senior Member

Joined: 23 Dec 2004
Posts: 22
Location: OR
Expertise: I like coffee

Espresso: Pasquini Livia 90S
Grinder: Pasquini Moka

Posted Wed Dec 29, 2004, 6:10pm Subject: Re: Illy livia - PORTAFILTER SIZE!!!!

Here is what you should have received in addition to a regular Livia kit. By the way the special filter and dispersion kit doesn't perform well. The Illy pod sticks to the head after brewing, and you cannot use this special filter with a regular head set. (Click for larger image)

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