i d like to buy an ISOMAC TEA with MACAP MD4 grinder and found in those stores (they are both the same) a very good deal.
Have any of you, recently placed there an order? Are they reliable? Im a bit afraid of sending 1,6k euros and loosing it.
Also if you know any good european shops id love to check their offers.
Thank you for your help.
Mod note: I've modified this post to keep the urls out of the title; normally this kind of post is NOT ALLOWED in your first five postings (please read about the probationary period which applies no matter how old your account is), but you've been a member for over a year, and I'm pretty sure you're not working for these companies, and want to solicit genuine opinion for them, so I'm allowing it. - Mark
Teme Senior Member Joined: 7 Jan 2005 Posts: 1,221 Location: Finland Expertise: I love coffee
Espresso: Izzo Alex Duetto II Grinder: Mahlkönig K30 Vario
Posted Fri Jan 18, 2008, 3:51pm Subject: Re: European online order shop opinion
The opinions are generally favorable on espressocoffeeshop (I have personally not heard about the one before) if you are based in Europe (as you are) and they happen to have the machine in stock. If they are out of stock you may have to wait for a while and they may not always be very responsive to emails. This has disgruntled some customers (but as far as I know they have always received the goods or a full refund).
You should be aware of the fact that you may have issues with warranty support locally if you order online, so you may have to ship to Italy (which is where these shops are domiciled). So check if they have the machine is in stock before ordering and pay with a credit card (for added protection) instead of via wire transfer and you should be ok.
The other alternative is to find a local shop (if you find one), possibly pay a bit more, but have local support in the event something does go wrong.
Posted Fri Jan 18, 2008, 5:01pm Subject: Re: European online order shop opinion
Their prices look pretty good compared to what you would have to pay here in the UK. www.bellabarista.co.uk ship to Poland, sell both Macap and Isomac, and have a very good reputation here, but the prices are quite a bit higher especially when you add in carriage. I think they would do a deal though if you bought a grinder and a machine.
As Teme says, repairs under warranty are always going to be a possible issue unless you buy locally. Many sellers have a "return to base" warranty, where you have to pay at least one-way carriage, which on something like an Isomac Tea is going to cost quite a lot. They are heavy. I used to own one.
The suppliers you have looked at (you will have seen they are both the same company ;o) have a webpage about their warranty, which is worth reading. (http://www.aboutespresso.com/page.php?page=warranty) They expect you to get repairs done by the local agent in your own country, relying on EU law and directives to require them to do so. Failing that they do undertake to carry out repairs and pay for shipment (both ways). I'm surprised they offer a 24 month warranty - I doubt that most of their manufacturers do so, and the negotiation with a local agent could be....interesting ;o)
I think if it were me I'd need to satisfy myself that this is a satisfactory arrangement. As Teme suggests, I would also pay by credit card for added legal protection.
blazko Senior Member Joined: 19 Nov 2006 Posts: 18 Location: Poland Expertise: I love coffee
Espresso: Profitec Pro 700, Isomac Tea... Grinder: Mazzer Mini - E (type A) Vac Pot: none Drip: none Roaster: none
Posted Sat Jan 19, 2008, 2:48am Subject: Re: European online order shop opinion
Ill do that way. Even thou im not really sure how it could help me it they will turn out th be scam.
As for some infos about the shop i had a chat with Olga Kizilov from aboutespresso working in customer service. She was really nice - they gave me a discount coupon and event that listed prices (i mean 1k for isomac tea) are valid till 21st of January they told me, that i can buy at same price even after the 21st.
Thats very kind of them, but i find it also a bit suspicious.
Anyway, thanks for your support. Im a bit new into buying expensive stuff over the net :)
I'm not sure if the legislation is EU-wide, but in many European countries, the legal situation is that if you buy something using a credit card, you are in fact buying from the credit card company. The Credit Card company is, in turn, buying from the supplier on your behalf. So legally, the C.Card company is responsible if things go wrong as that is your "seller". It may not apply if you use a bank card or a charge card (such as Amex) where the legal relationship is different.
They do sound like a genuine organisation anyway. I don't find it suspicious that they have offered to extend the special list price after 21st or give you a discount voucher. Most sensible sellers will do that if they think that they will get a sale that they would otherwise lose.
GD Senior Member Joined: 4 Nov 2007 Posts: 3 Location: Szeged, Hungary Expertise: I live coffee
Posted Fri Jun 12, 2009, 7:12pm Subject: Re: European online order shop opinion
I just wanted to see if anyone has had the same problem I've had contacting EspressoCoffeeShop.com about a warranty service question?? I had a great experience purchasing a Quick Mill espresso machine and MACAP 4 grinder with them last year. When the Quick Mill suddenly didn't switch on one morning after only 6 months of 2 shot/days, I emailed them to see were I could take it for service since I lived in Hungary. After 4 emails I gave up. It's like they don't exist anymore. Does anyone now if they went out of business?? I understand it's hard times right now but I can't understand why they would ignore me all together unless this was the case.
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