slofox Senior Member Joined: 28 Nov 2012 Posts: 31 Location: Hamilton, New Zealand Expertise: I love coffee
Posted Sat Feb 9, 2013, 12:19am Subject: Re: Machine Shipping
I am in New Zealand. I ordered a Gaggia Classic from Australia (EBay) - just across the ditch there. It took about five weeks to get here. Through a series of unfortunate happenings and cock-ups, the whole deal took forever.
That is pretty rare though - last time I ordered something from Australia it was here in less than two days - 36 hours to be exact. So my experience with the Gaggia was unusual.
Dules Senior Member Joined: 26 Jan 2013 Posts: 32 Location: Rochester, MN Expertise: I love coffee
Espresso: Expobar Office Lever Grinder: Preciso
Posted Sat Feb 9, 2013, 3:56pm Subject: Re: Machine Shipping
I guess I am a little frustrated, I ordered a machine and grinder and the customer service rep said it would ship same day, and arrive monday. It took two days days to ship and will not show till wednesday. Am I overreacting or is this a valid complaint.
Dules Senior Member Joined: 26 Jan 2013 Posts: 32 Location: Rochester, MN Expertise: I love coffee
Espresso: Expobar Office Lever Grinder: Preciso
Posted Sat Feb 9, 2013, 4:22pm Subject: Re: Machine Shipping
Thanks for agreeing. I contacted the vender with my frustrations we will see what they have to say and if they try to make it right. I guess I wanted a validation that my frustrations are warranted.
gearbolt Senior Member Joined: 9 Aug 2007 Posts: 39 Location: San Jose, CA Expertise: I love coffee
Espresso: Izzo Alex Duetto 3.0 Grinder: Mahlkonig K30 Vario Vac Pot: Kona Roaster: TBD
Posted Sat Feb 9, 2013, 5:43pm Subject: Re: Machine Shipping
Dules Said:
Thanks for agreeing. I contacted the vender with my frustrations we will see what they have to say and if they try to make it right. I guess I wanted a validation that my frustrations are warranted.
Ask them if the store ships both of the grinder and machine. In my case, the grinder was shipped directly from the grinder company. However, due to some mistake, the grunder was never shipped. I only received the machine and needed to contact them to sort out that mistake. Very disappointed.
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