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Discussions > Espresso > Q and A > Machine Shipping  
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Dules
Senior Member


Joined: 26 Jan 2013
Posts: 33
Location: Rochester, MN
Expertise: I love coffee

Espresso: Expobar Office Lever
Grinder: Preciso
Posted Sat Feb 9, 2013, 12:03am
Subject: Machine Shipping
 

Hello Everyone,

I am curious on how long it took you to receive your machine after ordering one online.

If you could answer with which online site you ordered from and how many days it took to receive the machine I would be very interested to see.

Thanks!
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slofox
Senior Member


Joined: 28 Nov 2012
Posts: 32
Location: Hamilton, New Zealand
Expertise: I love coffee

Posted Sat Feb 9, 2013, 12:19am
Subject: Re: Machine Shipping
 

I am in New Zealand. I ordered a Gaggia Classic from Australia (EBay) - just across the ditch there. It took about five weeks to get here. Through a series of unfortunate happenings and cock-ups, the whole deal took forever.

That is pretty rare though - last time I ordered something from Australia it was here in less than two days - 36 hours to be exact. So my experience with the Gaggia was unusual.
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Coffeenoobie
Senior Member
Coffeenoobie
Joined: 11 Dec 2011
Posts: 3,036
Location: PNW
Expertise: I like coffee

Espresso: N S Oscar
Grinder: K30 & Vario W
Posted Sat Feb 9, 2013, 1:32pm
Subject: Re: Machine Shipping
 

People in the US are getting the Londinium from England in less than a week.

 
Coffeenoobie

Buying advice: GRINDER GRINDER GRINDER. Don't cheap out on the grinder.

My coffee treasure map...
Click Here (maps.google.com)

Oscar trick out: http://s156.photobucket.com/user/GandBteam/story/14231
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Dules
Senior Member


Joined: 26 Jan 2013
Posts: 33
Location: Rochester, MN
Expertise: I love coffee

Espresso: Expobar Office Lever
Grinder: Preciso
Posted Sat Feb 9, 2013, 3:56pm
Subject: Re: Machine Shipping
 

I guess I am a little frustrated, I ordered a machine and grinder and the customer service rep said it would ship same day, and arrive monday. It took two days days to ship and will not show till wednesday. Am I overreacting or is this a valid complaint.
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emradguy
Senior Member
emradguy
Joined: 31 Mar 2011
Posts: 3,154
Location: Houston
Expertise: I live coffee

Espresso: Duetto II; Twist v2
Grinder: M Major, Macap M4, Pharos,...
Drip: Espro presses; Aeropress
Roaster: H-B "List of Favorites"
Posted Sat Feb 9, 2013, 4:01pm
Subject: Re: Machine Shipping
 

If I had been told it would ship same day, but it didn't for two days...I'd be pretty upset too.

 
.
Always remember the most important thing is what ends up in your cup!
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Dules
Senior Member


Joined: 26 Jan 2013
Posts: 33
Location: Rochester, MN
Expertise: I love coffee

Espresso: Expobar Office Lever
Grinder: Preciso
Posted Sat Feb 9, 2013, 4:22pm
Subject: Re: Machine Shipping
 

Thanks for agreeing. I contacted the vender with my frustrations we will see what they have to say and if they try to make it right. I guess I wanted a validation that my frustrations are warranted.
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gearbolt
Senior Member
gearbolt
Joined: 9 Aug 2007
Posts: 39
Location: San Jose, CA
Expertise: I love coffee

Espresso: Izzo Alex Duetto 3.0
Grinder: Mahlkonig K30 Vario
Vac Pot: Kona
Roaster: TBD
Posted Sat Feb 9, 2013, 5:43pm
Subject: Re: Machine Shipping
 

Dules Said:

Thanks for agreeing. I contacted the vender with my frustrations we will see what they have to say and if they try to make it right. I guess I wanted a validation that my frustrations are warranted.

Posted February 9, 2013 link

Ask them if the store ships both of the grinder and machine.  In my case, the grinder was shipped directly from the grinder company.  However, due to some mistake, the grunder was never shipped.  I only received the machine and needed to contact them to sort out that mistake.   Very disappointed.
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