Title: Quality Assurance Supervisor – Coffee & Tea Location: Houston, TX Fax Resume to: Donna Rayford, HR Recruiter (310.787.5302)
Founded in 1912 and currently celebrating its milestone centennial, Farmer Brothers is a manufacturer, wholesaler and distributor of a variety of high quality coffee, tea and culinary products. The company distributes its products through its direct-store-delivery network of 117 branches located across the country, and in third-party distribution partnerships with regional and national chains. Farmer Brothers products can be enjoyed in restaurants, hotels, casinos, healthcare facilities, convenience stores and other food service operations, in addition to grocery retailers across the country. The company’s primary brands include Farmer Brothers®, Superior®, Metropolitan®, Sierra®, Cain’s® and McGarvey®.
Farmer Brothers has an excellent opportunity for a Quality Assurance Supervisor. The Quality Assurance Supervisor is responsible for identifying and resolving quality problems related to the development and production of coffee and tea. Implements various components of a quality assurance programs comprised of data analysis, systems evaluation, product assessment (includes cuppings), and quality technology. Develops process control procedures. Responsible for raw material, in-process, or finished goods quality control. Researches product defects recommending modifications in products or standards and prepares necessary reports. Develops and/or maintains quality standards for the manufacturing facility to ensure consistent roasted coffee quality, consistent packaging and ensure facility meets common standards in the industry.
Responsibilities: • Work with all employees to ensure that quality standards are met in roasting, grinding, and packaging of coffee and tea. • Conduct internal audits to monitor the quality of our product and work with Managers to develop corrective action steps to correct deviation. • Cup production roasts and incoming coffee daily. • Maintain quality labs: ensure good record keeping, maintain quality equipment and QC personnel are following all steps. • Supervise and direct QC Technicians. • Provide training to all personnel on Quality Assurance Standards. • Assist in the development of new coffee and tea blends. • Monitor Quality Complaints: maintain records, follow-up with customers, report findings to management. • Assist other department managers/supervisors with projects as needed. • Support Product Development Manager as needed. • Other duties as assigned.
Education and Experience: • Bachelor’s degree in related field or at least 2+ years of experience in a coffee manufacturing environment • Knowledge in HACCP, GMP, SQF and USDA regulations a plus • Minimum of 2-3 years operating Windows and associated Microsoft Office applications, including: MS Word, Excel, PowerPoint, Access, etc. • Team oriented problem solver who takes ownership of their work • Self-motivated individual • Excellent verbal and written communication skills. • Safety conscious and excellent interpersonal skills.
Compensation and Benefits: Farmer Brothers not only prides itself on our products, but we take pride in our employees. We are able to offer competitive wages and benefits. By doing this we ensure that we are able to attract and retain the best talent. We offer competitive benefits which include: • Medical, Dental and Vision insurance plans • ESOP (Employee Stock Ownership Plan) • 401(k) Plan
At Farmer Brothers we want our employees to succeed…their success is our success.
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