bluebottle Senior Member Joined: 16 Oct 2013 Posts: 1 Location: Oakland Expertise: Professional
Posted Wed Oct 16, 2013, 3:21pm Subject: HIRING: Blue Bottle Cafe Manager (WC Morse - Oakland)
Blue Bottle Coffee is looking for an enthusiastic, passionate, and driven Manager for our soon to be opened caf้ at the historic W.C. Morse Building in Oaklands Temescal District (42nd and Broadway, to be specific).
Here are a few helpful facts about the caf้, the area, and our intentions with the space:
Morse will indeed be the largest Blue Bottle Caf้ to date, with more square footage than all of our other California stores combined. It has 20-foot ceilings, enormous windows and a splendid tile floor, which remains intact from its construction in 1905. In keeping with the buildings history as an auto showroom, we will be repairing home espresso machines there and housing our tech department.
In addition, we will be curating a food menu somewhat akin to our Mint Plaza Caf้ and featuring items that will pair well with our coffees.
Job Description: Blue Bottle W.C. Morse Manager Direct Supervisor: Head Retail Manager - California Direct Reports: Morse Lead Barista and Baristi Collaborates with: Production Manager, Roasting Coordinator, Inventory Coordinator, Training Department, Finance, Kitchen Manager, Human Resources and Retail Managers
This is an exempt position
Weekly Schedule: An average of 40 hours weekly should include administrative time to accomplish administrative tasks. Flexibility is essential during busy seasons or when normal workflow is interrupted by unforeseen events.
We are looking for a leader for our new caf้ in Oakland, located in a historic building on Broadway. In order to fulfill the expectations of this role we are seeking someone who enjoys working in a busy location, can problem solve in the moment, be flexible and adaptable and works well with a large team. In addition, we are looking for someone to lead by example by treating our customers and staff with respect and understanding, displaying confidence while producing quality coffee drinks (espresso, iced, and drip) and providing outstanding customer service at all times. The Morse manager must be an innovative and collaborative leader who can motivate, discipline, direct, support and encourage their team.
Execution and Job Knowledge Blue Bottles performance expectations for the Morse manager are:
Having impeccable customer service skills.
Able to lead by example at all times
Being extremely punctual, tidy and clean in appearance (adhering to the Blue Bottle dress code at all times)
Meeting weekly with Management Team, Lead Barista and other key staff members to discuss menus, troubleshoot and discuss issues.
Collaborating with the Kitchen Manager, Production Manager and Inventory Coordinator on systems that will ensure that deliveries are complete and on time.
Collaborating with the Tech Department
Developing a plan with the Director of Operations and West Coast Head Retail Manager to achieve monthly/quarterly goals set by CEO & CFO
Collaborating with Inventory Coordinator and Head Retail Manager regarding retail merchandise and supply inventories
Recruiting, coaching and reprimanding staff members as needed; working with Human Resources
Conducting all performance evaluations and ensuring they are being done in a timely manner
Attending all BBCC manager meetings and leading store meetings quarterly
Providing coaching and product knowledge to retail staff, reinforced by Lead Barista
Developing and maintaining the work schedule that is efficient and cost effective, and approving any time-off requests
Monitoring and planning for special events, holidays, seasonal breaks, etc.
Managing payroll for your entire staff in a timely manner
Placing orders for all of the Morse caf้ needs menu ingredients, pastries, paper supplies, milk, merchandise, etc.
Acting as a representative of Blue Bottle at all times.
Relationship building To fulfill the expectations you:
Are able to build long lasting professionally healthy relationships.
Seek out supportive advice, direction and guidance from your direct manager regularly.
Collaborate with all other members of the company professionally, respectfully and with integrity.
Demonstrate exemplary communication skills in person, on the phone, by email, in text messages or when using any other communication tool.
Enjoy being creative and resourceful.
Visibly enjoy working in a high volume sales setting and can work effectively and efficiently at all times.
Consistently meet commitments in a timely and professional manner.
Take constructive criticism well and offer it to others professionally and respectfully.
Can be flexible and jump in wherever needed even if the tasks fall outside of your job description.
Job Requirements Education and/or Experience:
High School Diploma or General Education Degree (GED)
ServSafe Certification (or have test scheduled upon being hired)
Completed 90 days at Blue Bottle Coffee
Completed barista training and has competent barista skills
Able to use online tools including Microsoft Word and Excel, Google Docs and Apps as well as other online organizational tools
Basic math and computer skills
1 year of food retail management experience
2 plus years of retail coffee experience or the equivalent Language Skills:
Ability to read and speak English proficiently
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to see, talk and hear.
The employee frequently is required to stand, walk, sit; use hands to handle or feel; reach with hands and arms; and stoop, kneel, or crouch.
The employee must occasionally lift and/or move up to 75 pounds
At times, may require more than 40 hours per week to perform the essential duties of the position (all overtime policies as described in the handbook and required by law apply)
Fine hand manipulation (working the espresso machine)
Frequent tasting and smelling of products
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate. Inclement weather is possible at all times and depending on the location it may be hotter or colder than expected.
HOW TO APPLY Please email cover letter and resume w/ 3 professional references to: Vanessa Gates, West Coast Head Retail Manager email@example.com by Wednesday October 23rd 2013
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