I was in the market for a Quickmill QM67, and I looked at various Canadian online retailers. I tried making contact with a few of them. Creative Coffee didn't answer their phone or return my online inquiry. I can't imagine what their service would be like if this was the extent of my pre-sale interaction with them. In the end, Espresso Planet (espressoplanet.com) seemed to be the best place for me to make such a significant purchase. Rene, the owner of Espresso Planet, matched some very competitive pricing on the QM67. Their pricing was as competitive, if not more competitive, than those of all the US retailers selling this machine (and I live in the US part of the year, so I've done several transactions with the major online retailers--SCG, Clive, Chris Coffee, Whole Latte Love, etc.).
Josh at Espresso Planet gave a fair bit of his time over the phone and offered some informative direction. He recommended, for instance, that I substitute the QM67 wand with the Anita one for dryer steam. I felt like I was speaking with knowledgable staff right from the first phone call. (The owner, himself, answered my first call.)
I'd thought about purchasing this espresso machine in the US, but bringing it to Canada would have been too cumbersome, and it would have been subject to duty/import fees. When I was doing my online research trying to find an Canadian online retailer as good as some of those in the US, I initially despaired at the lack of comparison. Ultimately, though, I feel great about my purchase with Espresso Planet.
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