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Behmor 1600 Roaster - BC Cobb's Review
Posted: March 26, 2015, 10:23am
review rating: 0.0
feedback: (3) comments | read | write
Behmor 1600 Coffee Roaster
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More About This Product
Arrow The Behmor 1600 Roaster has 32 Reviews
Arrow The Behmor 1600 Roaster has been rated 8.52 overall by our member reviewers
Arrow This product has been in our review database since July 25, 2008.
Arrow Behmor 1600 Roaster reviews have been viewed 253,257 times (updated hourly).

Quality Reviews
These are some of the best-written reviews for this product, as judged by our members.
Name Ranking
Karl Denninger 8.89
Al Smith 8.76
Jerry Kalpin 8.50
Endo Smith 8.50
John Walker 8.33

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Ratings and Stats Overall Rating: 3.4
Manufacturer: Behmor Quality: 2
Average Price: $299.00 Usability: 2
Price Paid: $369.00 Cost vs. Value 3
Where Bought: Roastmasters Aesthetics 7
Owned for: 3 months Overall 3
Writer's Expertise: Professional Would Buy Again: No
Similar Items Owned: Hearthware Precision Liquid Bed
Bottom Line: A machine that's hot in the reviews and hype, but when it comes to roasting beans to 2C, it's not.
Positive Product Points

If you like really light roasts, just past 1C, it might be the roaster for you.
Manual is better than most Chinese instructions, but not very clear.
Good looking.
Stainless steel drum.
Limited smoke.
Tech support nice, but slow and not very helpful.

Negative Product Points

1600+ Cuts out at 287F. Barely gets into first crack, much less Full City.
It's designed to be low temp. Replaced thermostat, but the temp (and heat) still cuts out at 287F according to digital readout.
Basically unusable. Behmor tech support was polite, but not any good (mostly emails -eventually- that direct to the instructions). They failed to diagnose problems correctly, even though I sent  them detailed times and cycles. Customer service was worse. Temp profiles are hard to find (SM had them for the 1600), and in an ideal Behmor world the temp blips up to 450F for a nano-second, but not in my world.

Detailed Commentary

I got the 1600+ for Christmas, based upon great reviews, and got a few underdone roasts in before leaving the country for a month. I came back, and determined temp was off. After a number of emails and almost 2 weeks, tech support sent out a replacement thermostat. I briefly got the temp up to 401F once (acc to my thermo gun), but digital readout still 287F. Tilted up the front on a 2x4 to bring the beans closer to the heat source as some post suggested (along with a full 2min preheat). It heated the beans better, but starts smoking before 2C.
The programs are useless. The tech guy said to just run it on manual. So much for repeatable roasts.
Roastmasters said talk to Behmor. Behmor customer service said talk to Roastmasters about a refund.  Even  though beyond the 30 days, kudos to RM for agreeing to a refund.
I'd really like to get the thing to do what it's supposed to (repeatable roasts) but it doesn't look possible. Sigh.

Buying Experience

Roastmasters was great! Behmor tech support a disaster. RM got Behmor  to agree to service the machine, but at this point, it is still under-powered (I never got the spec temps, even though I asked repeatedly), and I have spent too much time trying to get Behmor's product to work, that I don't trust anything will be solved.

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Posted: March 26, 2015, 10:23am
feedback: (3) comments | read | write
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