A machine that's hot in the reviews and hype, but when it comes to roasting beans to 2C, it's not.
Positive Product Points
If you like really light roasts, just past 1C, it might be the roaster for you. Manual is better than most Chinese instructions, but not very clear. Good looking. Stainless steel drum. Limited smoke. Tech support nice, but slow and not very helpful.
Negative Product Points
1600+ Cuts out at 287F. Barely gets into first crack, much less Full City. It's designed to be low temp. Replaced thermostat, but the temp (and heat) still cuts out at 287F according to digital readout. Basically unusable. Behmor tech support was polite, but not any good (mostly emails -eventually- that direct to the instructions). They failed to diagnose problems correctly, even though I sent them detailed times and cycles. Customer service was worse. Temp profiles are hard to find (SM had them for the 1600), and in an ideal Behmor world the temp blips up to 450F for a nano-second, but not in my world.
I got the 1600+ for Christmas, based upon great reviews, and got a few underdone roasts in before leaving the country for a month. I came back, and determined temp was off. After a number of emails and almost 2 weeks, tech support sent out a replacement thermostat. I briefly got the temp up to 401F once (acc to my thermo gun), but digital readout still 287F. Tilted up the front on a 2x4 to bring the beans closer to the heat source as some post suggested (along with a full 2min preheat). It heated the beans better, but starts smoking before 2C. The programs are useless. The tech guy said to just run it on manual. So much for repeatable roasts. Roastmasters said talk to Behmor. Behmor customer service said talk to Roastmasters about a refund. Even though beyond the 30 days, kudos to RM for agreeing to a refund. I'd really like to get the thing to do what it's supposed to (repeatable roasts) but it doesn't look possible. Sigh.
Roastmasters was great! Behmor tech support a disaster. RM got Behmor to agree to service the machine, but at this point, it is still under-powered (I never got the spec temps, even though I asked repeatedly), and I have spent too much time trying to get Behmor's product to work, that I don't trust anything will be solved.