Good product if it works, horrendous customer service.
Positive Product Points
For the short time it worked, it did a nice job of roasting and was easy to use.
Negative Product Points
It needs to be used outdoors if possible because the smoke will stink up your house for days. And as you'll see by my detailed commentary, the product was very unreliable for me, and is difficult (if not impossible) to get serviced.
I paid cash for a CaffeRosto at the Las Vegas CoffeeFest in February 2003. I came home, used the unit once, and thought it worked well and would be fun to experiment with. The next week I took the unit out to use again and it refused to heat up. A call to Brightway told me that the heating unit on my machine had burned out, and I'd need to send the unit in for repair. I was given an RMA# and spent $8 on UPS shipping to return it. Jump ahead to August, and I still don't have my roaster back! Two email inquiries about it have been ignored, and a phone message left at Brightway hasn't been answered. I finally phone again and I'm told heating units are finally back in stock, and that I should have my roaster back within the week. A week later, my roaster finally comes back and I'm thrilled -- until I open the package. The roaster was poorly packaged, and arrived with a broken plastic case. Also, the roaster returned to me wasn't even my original one -- this one had obviously been used often and was quite dirty. I phoned Brightway to complain and was told to send it back again to have the broken case repaired, and was given a new RMA#. Again I spent $8 on UPS to ship it back. Two weeks later (we're in September now), my roaster is delivered to me via UPS. I'm happy until I open the box, thinking that it all seems vaguely familiar. I'm shocked to discover that Brightway received my broken unit, slapped a mailing label on it, and shipped it back to me without fixing it! Again I phone in my complaint, and this time Steve assures me that if I send in my roaster one more time, he'll ship me a brand new one. I'm to ship the roaster asap, but in the interim, if I email Steve my name and address he'll send the new one out to me immediately. Keep in mind this return cost me another $8. Well, that conversation was on September 3rd. Today is November 5th, and do I have my roaster? No. Did Brightway answer my October email inquiry about the roaster? No. Total tally is $125 cash spent buying roaster directly from Brightway, and $24 spent shipping it back to them over and over again. I roasted approx. 12 oz. of beans in the time the roaster worked, and I haven't seen it since. That comes to $149 for 12 oz. of home roasted coffee beans.
Follow-up: It's now December 29th, and I've finally received a replacement roaster after I emailed Brightway and threatened to file a report with the BBB. Did I get the "brand new" roaster I was promised by Brightway? No, I got someone else's used/refurbished one, all greasy and grimy with fingerprints. Also, I returned my entire setup to Brightway (measuring scoop, cleaning brush, instruction booklet, etc.) in anticipation of a new machine, but was merely sent a replacement roaster. I'm now missing all the accessories as I returned them with my broken unit. I despise this company. I don't even want this grubby old used roaster -- I'm going to stick it on Ebay for $50 with a caveat emptor.
Never, ever again. I will never buy another item from Brightway.
Three Month Followup
I haven't even tried to use my replacement roaster, and it stills sits unopened.