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Hearthware I-Roast - Jeff Smith's Review
Posted: May 12, 2009, 5:57pm
review rating: 5.5
feedback: (0) comments | read | write
Hearthware I-Roast
Where to Buy
Arrow Seattle Coffee Gear
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More About This Product
Arrow The Hearthware I-Roast has 29 Reviews
Arrow The Hearthware I-Roast has been rated 6.03 overall by our member reviewers
Arrow This product has been in our review database since December 24, 2004.
Arrow Hearthware I-Roast reviews have been viewed 123,354 times (updated hourly).

Quality Reviews
These are some of the best-written reviews for this product, as judged by our members.
Name Ranking
Christopher Keene 8.67
Leland Goertz 8.50
Bob J 8.33
Mike Ferro 8.00
Alan Hurvitz 7.84

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Ratings and Stats Overall Rating: 1.2
Manufacturer: Hearthware Quality: 1
Average Price: $170.00 Usability: 2
Price Paid: $180.00 Cost vs. Value 1
Where Bought: CoffeeProject Aesthetics 1
Owned for: 1 year Overall 1
Writer's Expertise: I love coffee Would Buy Again: No
Similar Items Owned:
Bottom Line: better you should grab a hammer and strike your thumb with it.
Positive Product Points

got me started with roasting pleasures

Negative Product Points

clueless manufacturer has no idea - or does not care - about the quality of the machine they sell, since they are still selling the pathetic thing.

Detailed Commentary

Almost immediately started roasting unevenly, completely negating the programmable profiles of the machine. Eventually wrote and complained of the roller-coaster motor, which they replaced on my shipping dime, and the new power base started right in doing the exact same thing. 5 days ago, after a week of extremely psychotic roasts, it simply died in mid-roast. This machine is apparently designed to operate for 2 to 4 weeks, and is based on the premise that most buyers will not pursue even the most egregious case of consumer rape.

If you are contemplating the purchase of this machine, instead send me $50 and consider yourself $120 ahead of the game.

Buying Experience

They seemed to care when they replaced the power base upon my complaint. It just ended up costing me another $12 in shipping. Why bother with any customer service if you sell crap to your client? A product like this should be sold at Sears, where they are highly trained to appear as if you are their only consideration while lying straight to your face about the product in front of you.

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review rating: 5.5
Posted: May 12, 2009, 5:57pm
feedback: (0) comments | read | write
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