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Hearthware I-Roast - Walt Isgro's Review
Posted: September 21, 2005, 2:50pm
review rating: 3.5
feedback: (0) comments | read | write
Hearthware I-Roast
Where to Buy
Arrow Seattle Coffee Gear
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More About This Product
Arrow The Hearthware I-Roast has 29 Reviews
Arrow The Hearthware I-Roast has been rated 6.03 overall by our member reviewers
Arrow This product has been in our review database since December 24, 2004.
Arrow Hearthware I-Roast reviews have been viewed 123,920 times (updated hourly).

Quality Reviews
These are some of the best-written reviews for this product, as judged by our members.
Name Ranking
Christopher Keene 8.67
Leland Goertz 8.50
Bob J 8.33
Mike Ferro 8.00
Alan Hurvitz 7.84

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Ratings and Stats Overall Rating: 3.6
Manufacturer: Hearthware Quality: 2
Average Price: $170.00 Usability: 5
Price Paid: $170.00 Cost vs. Value 1
Where Bought: coffee corral Aesthetics 5
Owned for: 1 year Overall 5
Writer's Expertise: I love coffee Would Buy Again: No
Similar Items Owned: Fresh Roast Plus
Bottom Line: If this needs replacement I'll try another brand.
Positive Product Points

Consistently good roast. Powerful exhaust fan works excellent when roaster is placed under my stove vent hood.

Negative Product Points

Programming is a brain teaser. Program is erased when power cord is disconnected. Very noisy operation. Chaff collector plastic parts have broken three times in 12 months.  A slide catch broke off the top screen part, the chaff ring cracked twice. Four pieces fell off the bottom of the ring the last time.  It appears that the plastic can't take the heat. (I use a dark roast program.)

Had problems with the chaff collector coming off during roast. Rubber gasket refused to stay in place after 4 months use. Rubber guide tab broke off after 10 months. Watch out for the sharp edges!

Detailed Commentary

Compared to Fresh Roast's A+ customer service, iRoast has terrible, terrible customer service. Incredibly slow response. The first chaff collector replacement was free. I paid shipping. It took almost 2 months from first contact for the parts to arrive. Customer service took 3 weeks to answer my last email about the recent second collector break. Email from their CS rep wanted to know if the collector broke by accident or if I DID IT ON PURPOSE.  That email gave new definition to arrogance. At this writing my roaster warranty has expired.

Buying Experience

Received as a Gift

Three Month Followup

Please see my 12 month follow up.

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review rating: 3.5
Posted: September 21, 2005, 2:50pm
feedback: (0) comments | read | write
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