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Hearthware i-Roast 2 - Maier Ruben's Review
Posted: September 5, 2009, 2:56pm
review rating: 7.0
feedback: (1) comments | read | write
Hearthware i-Roast 2 Coffee Roaster
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Arrow Seattle Coffee Gear
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More About This Product
Arrow The Hearthware i-Roast 2 has 29 Reviews
Arrow The Hearthware i-Roast 2 has been rated 6.74 overall by our member reviewers
Arrow This product has been in our review database since February 20, 2006.
Arrow Hearthware i-Roast 2 reviews have been viewed 132,679 times (updated hourly).

Quality Reviews
These are some of the best-written reviews for this product, as judged by our members.
Name Ranking
Gino Magnotta 9.33
Mark Wathne 8.00
Paul Wood 8.00
Jeffrey Portman 8.00
Jules Gobeil 8.00

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Ratings and Stats Overall Rating: 6.2
Manufacturer: Hearthware Quality: 5
Average Price: $149.00 Usability: 7
Price Paid: $149.00 Cost vs. Value 7
Where Bought: 1st. Line Equipment Aesthetics 6
Owned for: 1 year Overall 6
Writer's Expertise: I love coffee Would Buy Again: No
Similar Items Owned: CafeRosto
Bottom Line: It will work well, but will not last.
Positive Product Points

Roasts coffee.  The Iroast 2 will hold setting in memory when unplugged (the original did not).

Negative Product Points

LOUD!, does not adequately agitate the beans during roasting, some materials positively cheesey.

Detailed Commentary

This is my second I-roast.  It has lasted much longer than the first one did.  I have had this one for 18 months.  Quite aside from the deafening noise it makes while roasting, after about 3 months of use it became necessary to shake the roaster by hand during the roasting process, as the beans were not being agitated enough (some were burning, some still green).  OK, I dealt with it.  When the thin metal "thermoflector" inside the roasting pot broke (as it did on my last one also), I called Hearthware for a replacement.  Even though this small metal chimney-like device is held in with a single, easily removed screw, Hearthware would not sell me a replacement.  They insisted I purchase a whole new roasting pot for $36 plus $9 shipping.  I consider this to be no customer support at all, as the part I needed couldn't possibly be more than $1.
Bottom line:  It will roast your beans, you will have to shake the whole machine and put up with the noise.  When the "thermoflector" breaks, and it will, it will cost you $45 to replace.
My 6 year old CafeRosto keeps chugging along.

Buying Experience

Jim at 1st Line is the best!  He went way above and beyond to help me with this nuisance, even though I bought the roaster from him over a year ago. While no merchant can stock every part for every product, 1st Line bailed me out.  Just one more example of the first rate service I've been getting from 1st Line for years.

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review rating: 7.0
Posted: September 5, 2009, 2:56pm
feedback: (1) comments | read | write
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