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Hearthware i-Roast 2 - Mark Wathne's Review
Posted: October 2, 2010, 7:13am
review rating: 8.0
feedback: (0) comments | read | write
Hearthware i-Roast 2 Coffee Roaster
Where to Buy
Arrow Seattle Coffee Gear
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More About This Product
Arrow The Hearthware i-Roast 2 has 29 Reviews
Arrow The Hearthware i-Roast 2 has been rated 6.74 overall by our member reviewers
Arrow This product has been in our review database since February 20, 2006.
Arrow Hearthware i-Roast 2 reviews have been viewed 136,746 times (updated hourly).

Quality Reviews
These are some of the best-written reviews for this product, as judged by our members.
Name Ranking
Gino Magnotta 9.33
Mark Wathne 8.00
Paul Wood 8.00
Jeffrey Portman 8.00
Jules Gobeil 8.00

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Ratings and Stats Overall Rating: 2.0
Manufacturer: Hearthware Quality: 1
Average Price: $149.00 Usability: 4
Price Paid: $120.00 Cost vs. Value 1
Where Bought: Burman Coffee Aesthetics 1
Owned for: 1 year Overall 3
Writer's Expertise: Just starting Would Buy Again: No
Similar Items Owned: Hearthware i-roast
Bottom Line: Cheaply made roaster, inferior materials and ZERO customer service from manufacturer
Positive Product Points

retains custom roasting settings if power lost
custom roasting programming
worked well while it lasted

Negative Product Points

ZERO customer service from Hearthware
cheaply made
very loud, sounds like a jet engine

Detailed Commentary

This roaster lasted just a couple weeks longer than the warranty (1 year).  Contacted Hearthware, and was told that there are no parts available for repair, no units available for replacement, and since it was past the warranty I was on my own. Parts and complete units have been unavailable for more than 6 months now, and they do not know when they will be available. I will not buy another Hearthware product. Pretty sad customer service!

WHen the roaster worked, it roasted the beans uniformly and really worked nicely. Found a lot of difference in roasting times needed based on changes in ambient temp, but I am not blaming the roaster for that.

Buying Experience

Purchased the roaster and all of my green beans from BurmanCoffee.com. Will continue to buy from them as they have great prices.

Three Month Followup

Bought a Behmore 1600 and couldn't be more satisfied. So glad that repair/parts were not available for the i-roast.

One Year Followup

Still MORE than happy with the Behmore! I kind of ruined the roasting drum latch by running it without the door being latched. Got a hold of Mr. Behmore and he got one to me in the mail right away. Now THAT is superior customer service, and even more of a reason to buy one. Don't even consider a I-Roast if you want a workable machine!  Go get yourself a Behmore

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review rating: 8.0
Posted: October 2, 2010, 7:13am
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