Proof that simplicity can make for an ideal product.
Positive Product Points
Fits filter baskets of Saeco espresso machines very well; flat bottom makes for better tamping
Negative Product Points
Made of lightweight plastic
This tamper is proof that simple and inexpensive can work quite well. I bought this lightweight plastic tamper out of Saeco's little accessory pamphlet that came with my Via Veneto. I was using a rubber/chrome one I bought a few years ago from Starbucks. The bottom of that one was curved and a little too small to for the filter basket of my machine. I had to move the tamper around in the basket in order to do a somewhat decent tamp. I figured that a tamper made by Saeco would fit a Saeco machine better, so I purchased it, and I figured correctly. Not only is it bigger around so it covers more area (I don't have a ruler, but I would say that it has a diameter of 2 1/2 inches), the bottom is flat instead of curved, also covering more area and tamping the grounds more effectively.
I wouldn't say this tamper is in any way ergonomic- it's just a simply designed, black plastic tamper. But for someone who really can't afford to buy a special ergonomic handcarved oak tamper, this really works for me and was a steal at only $6.00 (my Starbucks tamper was about $10). If you have a Saeco machine (and even if you don't), I highly recommend this tamper.
Orders cannot be placed online. I faxed my order to Saeco USA, and I received my products within a week and a half.