I only wish i had purchased this machine sooner. didn't realize what an improvement it would make in my beverages.
Positive Product Points
Heats up quickly Nice Steam Volume Automatic controls easy to program, consistant results Resivour easy to fill Good Fit/Finish
Negative Product Points
Small Drip Tray Steam wand only swivels, does not pivot
This was an upgrade from a older Saeco/starbucks barista model. it was a huge leap in improvement. the bz02 heats up in about 15 to 20 mintues, cup warmer is adiquate, but i typicaly heat my cup with a little water from the boiler to make sure that it is hot. this machine also requires a cooling flush if it is idle for more that a couple of mintues. after getting my grinder dialed in, and getting the automatic controls programed, i was able to get a consistant timed shot. at first i was disapointed with the quality of my shot, tried beans from 3 different local roasters, problem turned out to be that local doen't guarentee fresh. got some fresh roasted beans from costco of all places, they were still warm. used the next day, and got very good shots, with lots of crema. now i make sure that i am gettting fresh beans when buying from a local roaster. I also started with at aftermarked 2 hole steam tip based on others reviews, after a week i went back to stock tip, practiced till it was right and i am much happier with the speed and results of the stock 4 hole tip. the only think i don't like about the steaming on this machine is that the wand only swivels from side to side, it does not pivot. I have used this machine to make drinks for small groups of guests, and it will produce drink after drink, just need to keep filling the resivour. The one change i would have made is to order the plumbed in model. i figured with a 1 gallon resivour, i wouldn't be filing it that often, as it is, i fill it almost every other day.
great buying experience, well packaged in expanding foam and double boxed. shipping was fast, but delayed due to a form that 1st line requires buyers to sign and fax back when purchasing comercial rated equipment.