Looks good, makes good espresso, one button features good
Negative Product Points
cheap construction, falls apart after 6 momths, now unusable
Bought this machine as a refurbished (returned within 30 days, or so they say), and enjoyed it for the first six months or so. Was worried about the construction--the door is cheap with single clasp, and there is a lot of thin plastic. I was right. To the day when the warranty ran out, the machine fell apart. The steam nozzle/joint began to leak inside and then just gave out. I bought a separate frother (Xpress Frother--another story, don't), hoping that I could just use it and the brew group and feel satiated. Then the door would not stay shut and constantly showed the "close door" message, which means the only way the machine could be used was by holding the door shut. Then it refused to rinse or descale, and is now basically useless. Whole Latte Love refused to stand behind their product, and insisted that I send it back and pay for the repair (this is not a light machine). On principle, I refused to pay for a repair on a $900 machine that fell apart after six months. Starbucks would be cheaper. I tried to put a reasonable review on their site, which they would not publish. It means that their reviews cannot be trusted. All said and done, I feel as athough I was ripped off. I am back to the rancillo sylvia, which I never had a problem with, and which makes superior espresso anyway. A very dissappointing experience. Buying one is asking for trouble.
As above, Whole Latte Love would not stand by their product, and would not even publish a review that detailed what happened to it. Opened my eyes, as they appear friendly and helpful. Almost nasty on the phone.