A full featured and great looking super-auto machine which also provides the user a great deal of control.
Positive Product Points
Functioning cup warmer, auto-start/shutoff, swivel base, user controllable shot size, temperature, user cleanable brew unit
Negative Product Points
Small bean container with low angle which causes oilier beans to not feed
I was excited when I discovered the machine on my doorstep after being without espresso while waiting for this replacement for my Jura-Capresso E9. I brought it in and started opening it up and found another box wrapped in air bags. I opened that box, and there was another labeled box inside that one. I wasn't sure if I should expect another box, but I found the machine packed in styrofoam shippers. It was awkward to get it out of the box (I ended up cutting open the bottom tape and lifting the box off) but thats all there was too it.
I put it on the counter, pulled a few strips of tape off and was ready to get started. The manual is multi-lingual and each language's section isn't too long, so it took a little while to find the English section (imagine that, it wasn't first in the Italian made product's manual).
I filled up the good sized water container and started to prime the machine. It took several tries to get the pump circuit primed, longer than the manual implied that it would. I dumped in some beans into the hopper and pressed the button. It whirred and clicked and clacked and pumped out the first shot. It was actually quite hot, hotter than the shots from my E9, though very good for the first shot.
The menu is simple to navigate through, readable on the blue illumintated display. You can set the current time, startup/shut off times, and how long until the machine goes into an energy saver mode. You can also control the temperature of the water and the exact size (hold the button until your cup is filled to your liking) of the shot. Out of the box, the shots are close to 2 ounces, which seems a little big to me.
The water container looks like it will take a filter, though I cannot find anything in the manual about it. Out of the box, it comes set to the highest water hardness setting and will evidently alert you to decalcify after 3 or 4 months.
The brew unit is removable and should be washed at least once a week. Taking it out is simple and it is a quick wash under hot water. There is some thick grease lubricant on the brew unit, for the moving parts, which I wonder if it will need to be replaced after some time.
The grinder and machine (tamping, maybe) seem loud, but have yet to have woken up my wife, so it must not be "that" loud.
I've used the machine for about two weeks now and really enjoy it.
This was a warranty exchange from Williams-Sonoma, replacing a Jura-Capresso with a clogged brew unit. It was relatively painless, though we did need to straighten out the shipping costs, since it was a warranty exchange. Williams-Sonoma has lifetime exchange on most products, except Jura-Capresso machines.