Great espresso, easy to use, looks great, saves big money on daily runs through the drive thru.
Positive Product Points
Ease of use, ease of cleaning, quality of espresso, maintenance.
Negative Product Points
Doesn't like oily beans, cheap plastic materials, hard to clean stainless steel.
Detailed Commentary
Have owned this machine for almost 2 years. Purchased from Whole Latte Love. After 9 months machine started leaking water all over my counter, called WLL customer service was told to send in should be returned in 6-8 weeks. Sent machine away, was not returned for 3.5 months. Very disappointed for a machine at this price point. I have nothing good to say about WLL customer service, tried to speak to managers and they would not let me, sent emails, not returned. There was no explanation for the delay but to tell me parts come from Italy and they take awhile. As many machines as WLL sells and knowing how long it takes, one would think parts would be in stock/on the shelf. It's not like my machine was the first to have this problem. WLL was not sympathetic in the delays and took no responsibility. Do NOT be sucked into their low prices as I did, the service leaves much to be desired. I am submitting this review as my machine is acting up again when trying to froth milk. I hope it's not going to go down again. As consumers we have choices and when you spend this kind of money on a machine you expect it to perform like the price you paid for it. And when it doesn't all I expect is to be treated fairly and efficiently. Heck WLL didn't even throw in a pound of coffee for my delays. As I said they didn't care.
Do I like this machine?? I love this machine, but am always worried when it hiccups. My wife and I drink 2 espressos a day, so the machine pulls 8 shots/day. I don't think that's extreme and when it works it's great. Best espresso I've ever had (use Peet's Espresso Forte). Starbucks can't touch the mocha's/lattes prepared by this machine. I live in a rural area and the closest Starbucks is 40 minutes away. That's the reason I invested in the is machine. Completely satisfied until I had to deal w/ WLL. I will always question what to do if the machine fails again. I was so disappointed by the lack of concern that I don't want to go through it again, nor do I think I should when I paid the kind of money I did.
Buying Experience
Great initially, until machine broke down 9 months later and it took 3.5 months to get back from Whole Latte Love.
