Excellent quality, service and value....can't go wrong with this machine for your daily espresso needs!
Positive Product Points
High-end quality components, craftsmanship and design will provide for many years of enjoyment!
Negative Product Points
Very heavy at 72 pounds
The machine contained all the design features that I was looking for; mainly dual boilers, classic E61 group, ability to work from a reservoir or plumbed, top-of-the-line computer control and great looks!
The quality of my shots is excellent and very consistent...The machine comes setup for use with a 15 amp circuit, though it also can be switched over to work with a 20 amp circuit. The latter provides for simultaneous temperature control of the brewing boiler and the steaming boiler. In 15 amp mode, the machine alternates under computer control, from maintaining the temperature between each boiler. While I initially operated the machine in 15 amp mode, through the reservoir, I found that it would take 10 minutes or so for initial heat-up. This was due to the fact that the brewing boiler was brought up to temperature first (to 200 degrees F) and then the steaming boiler would be brought up to 255 F afterwards. Then the computer (PID) would alternate, (very quickly!) to maintain those temperatures to within 1 degree of those setpoints. Although I found the machine to work very well under this mode, I ultimately got tired of having to refill the reservoir and also the length of time for heat-up in the morning. I suppose I could have left it on all the time, but electrical costs in Florida are high!...The machine came with an extension cord converter to use when using a 20 amp circuit so the switchover to that mode was very easily done. A quick setup change in configuration on the machine's controller, switchover to a 20 amp circuit GFI plug, connection of the plumbing kit to the soft water supply and I was in business! The machine comes to temperature in like 5 minutes and the steaming boiler maintains a higher pressure while steaming...both boilers are at the setpoints continuously as both draw the electricity as same time when on 20 amp mode... I would highly stress that you verify that your chosen circuit's electrical wiring is properly rated for 20 amp service and that the circuit breaker is also properly rated for 20 amps. If you are not 100% positive of how to do this, have an electrician do the work for you, do not take any chances on this step, the potential for a house fire is the main concern! Having said that, I do recommend the 20 amp mode, it is very easy now to have shots whenever the need arises!!
I purchased from this machine from Chris' Coffee Service about one year ago. They were very helpful as I researched the many options available in the market place. In fact they even offered to meet the quoted price for the unit, even though I took several months to make a final decision. Their knowledge and willingness to share it with the customer was key, in my view, to purchasing it from them. I had a couple of questions when I first got the unit and they were very quick to follow-up with an effective reply. Even when I later decided to plumb soft water to the machine, they were right there with detailed support to allow me to do the work myself. I highly recommend Chris' Coffee Service for any purchase, whether machines, parts, accessories, etc. They provide a personal service throughout your interaction with them and they return emails and calls!